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    Verizon

    2.8 (11 reviews)
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    Netwurx

    Netwurx

    (8 reviews)

    O man Horrible Internet speeds here issues with the service that really effects what you are…read moregetting. http://www.netwurx.net/residential/86-residential-wireless 1. they are selling you minimum 6 meg service but if you downloading something that's over 60 meg soon as you hit that 60 mgs you get dropped they claim to 1 meg but the service actually downloads at - 60 to 80 kilo bytes, tested this if you are downloading a 5 gig game or something in steam will show you what your download speed is and the steam service can handle speeds of up to 50 meg my friend has a 60 meg connection thro and he downloads speeds of 50 meg second on steam. so I know that it issue with my ISP only allowing me to download at a constant speed of 60 to 80 kilo bytes - even thought you are paying for 6 megs according. 2. even at the highest level which you are paying for 8 megs they only claim you might get max of 5 megs if you download any thing higher then 300 megs. 3. the service is horrible here's deal you can log into the modem that connects from your wireless end to there tower - my connection is always establish and strong in fact I can see the tower from my window. The problem is that, if you are doing something like downloading Garmin updates or files - or video games, or using team speak to chat or watching movies on you tube it does not matter what service package you get form them, even if you have prefect connection they and you have access to internet like google those long running services that you are using if your connected to them for any length of time they will just randomly disconnect you from them, you internet will not drop you will not get disconnected from the internet - you just get disconnected from the service you are using it will time out. the only reason any one goes with this company is because if you live min out of any town you have no internet options at all in this area, so there is no competition at all and so netwurx does not care. also things like Huge net has horrible service also for doing any type of gaming or voice chat. due to fact that it takes so long for radio waves to get from earth to a sat and back. so there is no good internet options any where out side of the towns.

    We originally subscribed with Netwurx because we strongly believe in supporting privately-owned…read morecompanies. Netwurx is such and it's been interesting to watch it grow from the ground up during the 15+ years it was our ISP. As an internet service provider, Netwurx has some positive things going for it. It's a high speed internet option for the rural communities of southeastern Wisconsin, an area that, in spite of being located between Milwaukee and Madison, actually doesn't have many options. When you call support you actually get a live person, and usually one of the same 2-3 people. The subscriber fee is comparable to other ISPs. Some people have good reception with it. Netwurx also has some negatives and here's why we no longer subscribe to them. Apparently we are some of those who DON'T get good reception with Netwurx. Even though we live on a hill and were just a few miles from one of their transmitting towers, we just could not make a reliable connection. Netwurx told us we couldn't use their 2.4 and 5.2 GHz modules because we weren't in clear site of their tower. Instead we were put on 900 MHz which apparently is affected by lots of fellow users, like ham radio operators, etc. Anyway, our reception was always slow, slow, slow. And our connection was always dropping at any given time. This poor reception continued over the years, even though we upgraded computers, routers, Canopy Subscriber Module (antenna) and connecting cables. The most frustrating thing however was the attitude Netwurx gave us whenever we called for support. Yes, you get a live person but they weren't always friendly. More times than not, they told us the problem was our fault or that we were the only one having poor reception (right or wrong, that's not really what any customer wants to hear). We always felt that they didn't take our issue seriously. Their onsite service technicians were out and out rude. Interestingly, we now have changed to satellite for our internet and we're getting great reception. A recent speed check clocked in at 10 Mgbs. While certainly not as fast as cable, it's lightyears faster than we ever got with Netwurx. And most impressively, their technicians are friendly, respectful and helpful.

    Astound - Chicago

    Astound - Chicago

    (971 reviews)

    North Center

    I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

    At first I was thrilled to not give Comcr*p more money, even if my speeds were a little slower. But…read moreover time the disconnections got more frequent and eventually they started following a predictable pattern. Every time the temperature would suddenly go down - like every day when the sun sets, or any time a cold front would come through - my internet would stop working. Sometimes for minutes, sometimes for hours. I called tech support a dozen time and had three technicians come visit and each one tried something different but nothing solved the issue. Huge packet loss numbers (30+%) and pathetic speeds were my main issues. On the scheduled date of my last technician appointment, he called half an hour after my window started - I didn't answer, as I was in a work meeting at the time (remotely, at home). No message was left, but the technician merrily canceled my appointment. I called their 1-800 number and none of the people I talked to could've cared any less and the next appointment was over a week away. I'm attempting to activate my new service now. It's less expensive than Astound, which is probably a better value assuming this connection actually works most of the time. RCN used to be *GREAT* in Chicago but they have massively changed operations. Astound is worse than Brand X if that's even possible EDIT: I saw their automated response and reached out. No one responded in five days! EDIT 2: you also can't message them! the respond to message link doesn't work lmaoooooooo y'all are terrible

    Verizon - mobilephones - Updated October 2026

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