Horrible customer service. I talked directly with the retail store manager, Petter Thunshelle. I…read morelooked at him told him I wanted my install and he took that as, don't bother putting an install in the books for this person. I called him the day of my install and he acted like he had no idea what was going on. After a lot of excuses and no answers he suggested I wait another week for another install date. There are other companies in minot, I wouldn't bother with this one.

My husband and I went to this store to upgrade his phone and to get on a better and cheaper plan…read more We were told that the plan that we had was very good and we shouldn't change ($200 a month for two lines and the phones were paid off). We were asked if we were military or worked in the medical field and I told them that I was a CNA. They should've given us the 25% discount on our plan for that, but they didn't. When we upgraded my husbands phone we told them that we wanted it insured. We just found out that they did not put coverage on his phone. They also told me that I needed to send in my husband's old phone to get credit for it. I did and we paid an extra $20 to have it insured and signed for. Here, come to find out, that they should've done it - not us. These are just some of the issues we encountered. The only reason we found these unfortunate things out is because we went to a corporate AT&T in Bismarck, who by the way, were fantastic.

Amber Thoreson at this store is amazing. I had no idea what I wanted and she took the time to help…read moreme find the perfect phone for me (the S4). She was knowledgeable and friendly and not only knew the phones but what accessories were best. A+ Amber you earned my business!