I have never given a review with less than 4 stars but this business needs to look at their…read morecustomer service and policies. Despite getting recommendations for other places that cost much less, I took my damaged iPhone 4 here for a new case. I had to pay upfront, was not told when the parts came in, waited months to have it done, and was sorely inconvenienced in the process. I was told several times to drop my phone off overnight as if I couldn't possibly need it. Most businesses have such items in stock at all times. I wouldn't have minded waiting for the part to come in if they had been able to accommodate me by letting me drop it off for an hour or so in an afternoon. Nope, you must drop it off at 8:30 am. The second time I needed a new case I had it fixed at the Dakota Square Mall for about half what I paid to wait and be inconvenienced. I shopped for 20 minutes while they popped on the new case. I attempted to explain how much I wished Bitz had tried to work with me to no avail as I walked out with my first new case. Lesson learned, at least by me.

Over the years, Bitz has been a quality technology source for hardware and services. Their staff is…read moreincredibly knowledgeable and always willing to educate, never in a condescending fashion. Whenever possible I recommend them to family and friends, and will continue to do so. They are a family-owned, Minot-centric business and I often see them supporting positive community activities.

Samsung S-21 on/off button was hors de combat. Four other local stores either wouldn't touch an…read moreAndroid or passed the ball to one another The Computech guys fixed the issue in three (3) minutes, and wouldn't even accept a tip. AMAZING SERVICE! Thank you so very much.

Always friendly service with great prices. Brought a laptop in today with a cooling fan issue. They…read morewere able to diagnose and repair while I waited as well as remove some junk programs from my computer for me. Highly recommend this store!

Great job with my laptop, I had new lcd and memory replaced. It only took 2 days from drop off…read moreuntil I was called to pick up. Everything working perfect. Highly recommend

Trying to rebuild my cpu, kids running amuck, could not concentrate, gave up and took it in to this…read moreplace to get it fixed, only problem I had was trying to hook the new case up to a motherboard I had lost documentation for, I requested they add new thermal paste, and hook the board up correctly, that was it, after 6 days I called and told them I was getting my system back even if they were not done, come to find out, they did not put new thermal paste on, they did hook the motherboard up correctly, and then for some reason they reset all my bios settings back to default, this cost 120$, I had to bring the system home, buy new thermal paste to correct that issue, and spent a good sold hour fixing my bios settings, last time I spend any money with these guys

Eric has become our go to guy for computer issues at our company. He's fast, friendly and…read moreaffordable.