I'm tempted to report these people for fraud. This guy told me with a smile on his face that he…read morecould add lines and ring up any new service but couldn't take one line off a family plan so I wouldn't continue to get charged for an unused line that we tried to disconnect a year ago but found that it was still on there. He was so happy to tell me that the only way to do this was to call a call center and wait hours for a real person. This was after taking pictures of my license to verify I was authorized. T-Mobile, you just lost an entire family plan over one little line that you make as painful as possible to remove.

Excellent customer service. Omar was very kind and incredibly helpful. I have been with Verizon for…read morea few years and I am satisfied with the cell service. I do prefer this location to use for my customer service help. I have always gotten great service but today Omar helped me and I am not disappointed.

Disappointed yet again by this store. I drove out of town to a different Verizon store last year…read moreafter my first bad experience but decided to give the local location another try this year. My mistake. Won't give them another try next year.

I pay 70$ a month for 1gig. Its garbage, like actually atrocious. Couple times a WEEK the wifi will…read morego out for 20 minutes then come back on. Its infuriating. Every now and then is understandable but this is consistently every week. Why am i paying for a service that cant be reliable.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 1901 Madison Avenue. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Mankato Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

I have been an AT &T customer for six years. A good customer, never missed a payment. Until now,…read moreeverything was going well, and I didn't have any issues. Until now. Last month, my son needed a new phone. Since we WERE happy with AT &T, my husband took him into this store, and he got a new phone. All was well until my husband and I looked at our bill this month. This store added features to our account, without our permission. The total of these added features was a whopping $73!!! I immediately called customer service, thinking no problem, I am sure they will own their mistake and refund me right? Wrong! That is why, when she told she was offering me an additional $20 customer service credit, on top of the original $73, I was happy. A credit of $93 would bring me down almost to what my bill normally is. The rep I originally spoke with of course did not have English as her main language, no problem, customer service gets outsourced all the time, it is the way of the world. That is why, once she processed the credits and told me the total of my refund was $35, I asked her to repeat herself, naively thinking we just had a language barrier. Nope. She was giving me only 50% of my total charges, with no additional customer service credit. By now, I had been on the phone for about 22 minutes, and fully realized that they were trying to screw me. I asked for a manager at once. 15 MINUTES LATER, I get a supposed manager, who tells me that he is putting through the initial credit that was promised me, but the other half wouldnt hit until the next bill. What kind of bullshit is that?? The charges appeared on THIS bill, they should be credited on THIS bill, right. Nope. So today I was given a $35 credit, on what should be $93 ( the original costs of the unrequested features plus a $20 inconvenience credit). This means the credit on my next bill should be roughly $59. Bet it won't be. I am so angry right now, and will no longer be doing business with AT &T, which is sad, because I thought it was going so well. I told my husband I dont care if we have to go to a lesser company, I am not giving these people anymore of my money!!

The only thing giving this a 3 star is the product. My galaxy s6 case was high quality and build…read more However, the guy helping me wasn't happy, more or less bored. He didn't respond to me when I asked for help until the third time. He gave me the case to look at it, then went back on his phone. I would recommend this store, but just be on the lookout for inadequate staffing.