Thomas was very friendly and helpful. I had my iphone battery replaced quickly and was pleased with…read morethe great customer service.

Yes. They were much cheaper (like $100+ cheaper) that UbteakIfix, and did it much quicker when…read morefixing my screen. As many screens are broken daily, thanks for making it affordable. Other places wanted $280-$350 to repair a screen. That's a car note... They will definitely get my future business AND referrals!!!

The employees were very helpful and knowledgeable. I experienced spotty cellular service to which…read morethe store manager immediately offered, unsolicited a Cellspot device necessary to boost my service. I was very impressed with the customer service of this store. The manager rocked. Thanks!!

My husband and I went to the store to see if the service with T mobile would be better than with…read moreCricket from our location. Ethan greeted us and was very outgoing and friendly. Please don't let this influence the next customer to the Jacksonville, AR location. We bought new phones because he said it would make sure of better service. He told us, he was sending a booster free of charge to the house, to make sure we would have no problems. As we were trusting him to take care of us, he said you also get a free tablet today, but of course you have to pay the taxes on it, like you did with the 2 phones. I didn't find out we have to pay for service for the tablet until I got the first bill. Please I urge you to ask many questions before taking this young man at "just" the information he is providing. I was promised, twice by him yesterday that he would give me a call back. I did not hear from him so I called the "corporate office" and boy was that a joke. Everything has to be handled out of the store. What corporation allows the individual locations to have all the control? The next day: Since talking with the manager Doug, says he is willing to do what ever it takes to make me happy. I am going to see how this goes. The service is still a problem in my area. I believe the Corporation should up date their coverage map, because it shows my area fair but if it weren't for WiFi through my cable company, most of the time, I would have no service. Cricket was better.

I mean..its GameStop . Expect over priced games, employees who either game a lot and are helpful or…read moredon't know shit about them, don't return anything because you are better off getting your moneys worth on the street.

I visited this location 3 times in one day. Each time I was never greeted by any of the workers but…read moreeveryone that came in behind me each time was greeted. I was never asked if I needed help but noticed that everyone else was getting top notch customer service. I didnt get that. I had to ask for help and I just felt like I was not wanted in this store. When I checked out the person didnt even count my change back to me. So I had to count it right in front of him just to make sure it was correct. I almost left with out purchasing this particular game but my son had been looking for this game for a while now and I didnt want to disappoint him. But I will never set foot in this store again.

We were completely ignored, only two employees in the store, yes they were helping two another…read morecostumers. One would at least expect to be egnoleged. Not so much as a, we'll be with you when someone is free, no eye contact, nothing ignored. We won't be back.

BE WARNED! Review written by my Husband:…read more My wife took a brand new ring (still in the box) that I purchased for her into this Kay's to be resized. They told her it would be approximately 2 weeks. 1 week later, they called to tell her that her ring was lost. "We don't know what happened. Possibly a UPS driver stole it. We just don't know but we are sorry." My wife told the Kay Manager, Lauren (I think), that we just wanted to be reimbursed for the value stated on my receipt. The Manager continually said "We cannot reimburse you but we will replace it with a "similar or less" type of ring. That is what it states on the receipt that we gave her when she dropped it off." Long story short, after several weeks of texting my wife pics of engagement rings off their Clearance page "Do you like this one or that one?" When my wife told the the Manager that none of those rings were anywhere close to the size, clarity and color of the ring she had dropped off, she again stated that she was sorry, but that the receipt she gave her when she dropped off the ring stated clearly, that if it was lost or stolen, that they would replace it with something similar or less. She just finally accepted an small engagement ring (that she doesn't need) to get the stress & frustration over with. The ring that my wife dropped off at Kay Jewelers had a certification card from Gemological Institute of America stating her ring had approximately 91 diamonds. The ring they replaced it with had NO certification card & only had approximately 40 small diamonds. When we went to pick up the engagement ring, they made her sign a paper stating that she would not (basically) talk bad about them or post anything on social media that may harm their reputation. I can and I'm pissed at how they handled losing her brand new ring. WHAT A SCAM!!!