Bad service. Rude employees. Sales is their sole purpose, don't waste your time. Just go to an…read moreactual Verizon store in provo or slc

I recently purchased a new phone at the Heber store. During the process I was offered phone…read moreinsurance and an "upgrade" something that was declined/refused. In the past decade plus I have never accepted these add-on charges on any of my four phone line with Verizon. Surprise an extra $58.66 was added to my line that according to Verizon was the insurance and upgrade fee. And can you believe that in disputing my Verizon bill, it will take 2 to 3 billing cycles to correct? Believe it! Thank you Jen, the polite young lady who assisted me, I don't believe this was an accidental ooops.

They have fixed all my phones. I came in from park city, and was happy I did! Reasonably priced and…read moregreat service! Pretty quick too.

stopped in here because my iPhone 13 was not recording sound. They did a complementary cleaning for…read moreme and it still didn't work. Brought it back in a couple weeks later and they ran some test on it and found out one of my microphones was bad. Two hours later my phone is back in service and working like it was brand new. Recommend these guys excellent service.

I have to answer to some reviews We have amazing reviews…read morebut once in a while we have customer that are offensive and insult us Sometimes for as little as Charging for a $5 SIM card because the SIM cards are in the inventory. They are being unreasonable I don't know if it's COVID or stress We treat every body with respect We go the xtra mile and we strive for excellence When somebody insult us then is difficult We are friendly, professional and Very good people, we know Austin My Retail Sales Consultant is such a nice guy and I follow him on being nice I am direct with people but I am nice

I just needed to switch a number over to a family plan instead a prepaid plan. The guy that helped…read moreme sent me to call customer service and then customer service had me go back to the store. He had me get a new phone number and told me I could try to switch my old number back if I called customer service but it probably wouldn't work. I drove all the way to Orem to get help and the guy at the Orem store helped me switch to my old number within 5 minutes. I shouldn't have to drive 30 minutes to a different store to get the help that I need. So frustrating!

I was paying a fortune for Verizon, so I stopped in the T-Mobile store in Heber City, UT, to see…read morewhat a bill would look like with T-Mobile. The store manager told me that he would wave all my activation fees, add a 3rd line for free (we were giving my daughter a phone), give us an iPhone for half price, and get all 5 Apple Watches over, and keep my bill under $200. I was like, "Deal." I don't know if I seemed comfortable with them, but the manager at the store told me that there's a sensor above the door that is able to count the adults that come to the store. For every adult that comes in, they have to do an average of $50 of business. So if you really want to mess with them, just keep walking in and out of the store but not buy anything. The first problem was when I went home, I discovered that none of the watches were connected properly. I then called support. The first people you talk to are tier 1 support people in India, but their support capabilities seem to be limited to a certain scope. After quite a while, I finally got to their highest level of support. He was very helpful and also apologetic that the store didn't do anything properly. I had to reset each watch, and he manually brought the watch on their network and tied it to the proper phone. The second problem was when I looked at my account. I noticed that it was far higher than $200. It turns out that they added a $15/mo. charge on each phone for accident/theft. I already have AppleCare on each of my phones, so this was redundant, and it was shady considering they didn't mention anything about it. I called the store, and one of the sales reps said that it was a required monthly charge for the first month. I complained on Twitter (something I often do when I seem to get nowhere with a company), and the T-Mobile social media support team was very apologetic. When I called support they took it off my bill right away. I suppose maybe the store was short on their quota and that was one of the sly tricks on how they make up for it. The third problem was that the service was incredibly slow. It said 5G, but it was more like 3G. A lot of times I have to start a Zoom meeting at home, and then continue it in the car when I'm taking kids to school. I've never had a Zoom meeting drop on AT&T and Verizon, but my Zooms and calls were constantly cutting in and out. It was insane. I'm not a mobile technology expert, but T-Mobile's "5G" seems like a lot of smoke and mirrors. It's far slower and less reliable than Verizon. I went to the store and complained to the manager. He was like, "Oh it could be because the tower closest to you has been down." He also wanted to reset my carrier settings and try a new sim card. I also noticed that he slyly put my cell phone on their wifi. So of course if I'm on wifi then it'll work lightning fast. I could tell he really didn't know what he was talking about. After all, he never properly set up my devices when I was in there a week prior. Unfortunately, I continued having the same problems, and I determined that T-Mobile is not for me, so I switched back to Verizon and got a better deal in the process. When I went to take my phone back to another store, they said they had to charge me $50 for a restocking fee. I told them that was never mentioned to me, and she said it was listed on my receipt. I also never got a receipt. T-Mobile may or may not be for you... I don't know. But in my experience using AT&T, Verizon, and T-Mobile, there's a big difference between the corporate stores and the certified retail/resellers (like this store is). The lack of transparency and some of the shady sales tactics show that these arbitrary sales quotas result in bad customer service practices.

The store manager was great until they didn't include everything I would need to charge my new…read morephone. Said most people have that set up. I came in with a 5 year old phone. I called, the manager said they had the rest of the charger and the cost would be about 40 dollars. I went in and at leat a 1 hour wait time is my guess with 1 employee and 8 customers. I asked them If i can buy this at Wal-Mart? Looked at me then ignored me. I went to Wal-Mart and bought what I needed for 11 dollars. I spent 1400.00 dollars for the phone and accessories. Please do better in training your management team!

The manager and the worker there are very unhelpful recommended that we tried a different service…read morerather than AT&T. They said that the service there wasn't very good wasn't helpful for me to set up an account for data for a bunch of cameras for commercial buildings, which would've been a very large account. The guy was smug and kind of rude and arrogant. The guy has his hair slick back. I think she's funny and condescending will never return to this location. Recommend to go to Salt Lake City.

Run, do not walk from this store!! Terrible experience!! The sales representative added a phone…read moreline to our account without our consent or knowledge. The sales representative told us we would receive a $100 gift card for each phone line in our family account. Our actual monthly bill is higher than what was estimated to us. The sales representative was apparently fired shortly after we purchased our family plan. Sales people at the store were nice but unable to resolve the problems. We were told the district manager would call us to help resolve the issues, but he never called. This is apparently a franchise store. AT&T should do a better job of allowing a franchise like this to do business on their behalf. A VERY disappointing and frustrating experience!!!

Terrible experience at the Kimball Junction AT&T store. The store representative added an…read moreadditional phone line on to our account without our knowledge. In addition, the store representative told us we would receive a $100 gift card for each phone line in our family plan. We never received the gift cards. In trying to resolve the above differences as well as billing differences between what was quoted to us vs what we were charged, we were told the district manager would call us. The district manager did not call us in spite of us calling several times and leaving messages. I would not recommend doing business with this location. This is apparently a franchise store, not a corporate AT&T store.

This store does not deserve the one star. I went in for an upgrade on 12/15/2020 and they did not…read moreclearly explain to me that they were adding a line to my account to get the great deal on the iPhone 11. They even put my old sim card in the new phone. Why wouldn't I have thought it was just an upgrade? To make matters worse, the associate I dealt with in the Park City store was only filling for day, he was from Heber City store. When I called the manager (Washington) he told me that he can't do anything about a transaction at his store made by someone who was working in his store but doesn't work for him, he suggested I call the Heber City store. I did and got the run around to call back to the Park City store. It's laughable. Stay away from this store.

Have you ever gone to Best Buy and you almost feel like you're sort of interrupting? I'll try not…read moreto be too boring: - I went to go buy a keyboard and mouse, and didn't know where they were. I walked into the door and they were four guys huddled around the reception post just inside the door. I looked at them, they looked at me, they went back to talking, then remembered they were supposed to say hello... Lol - they said hello I said where the mouse's and the keyboards and he courteously said they're back in the back. I'll be right there, I said I didn't really need any help yet but thank you. - I went back there found a keyboard with a trackpad built into it up to the front and what seemed like another interruption, I asked the guy if this would fill my needs. - Turned out it wouldn't so I asked if there was another type of mouse with a track feature like a magic mouse. - he proceeded towards the keyboard area, no words were spoken yet - Thinking that we had a communication gap, I asked again if he knew of any mouse with a trackpad feature on it that didn't cost $89 like a magic mouse and he sort of made a noise that sounded like no - we continue to poke around in that area, unable to find an insignia or other keyboard and mouse that would mimic the magic types of Apple, so I acquiesced and asked if I could buy a magic mouse and keyboard. - he opened the locked cabinets, pulled out the items and handed them to me Anyway, it was in fact, timely and thorough customer service, but I'm not sure what it is these days with the kids they just don't talk, I want them to engage Better with the customer... And I want Best Buy to succeed because we need them in the community. Anyway, the boomer in me would like us all to mimic the customer service of old... Lol Signed, Conscientious boomer

This store seems severely understaffed. The staff that is present seem very inexperienced and have…read morea hard time dealing with customers. This is understandable given the current labor shortage. However, the store itself has a few issues. Many basic items are not in stock. The floor is also very disorganized, with cardboard boxes and packaging all over the place, as well as merchandise falling over or on the floor. Products also aren't sorted in any seemingly logical way. Things in the same category are spread throughout the store and on shelves where they shouldn't belong. Basically, this store seems extremely poorly managed and noticeably understaffed.

they are on the pricey end but everything has a lifetime warranty so it's great if anything ever…read morestops working (rarely does) but i had something the other day from years ago stop working and got a replacement for free!! so it's worth it in my opinion! they have a good selection and the employees are friendly

Aaron was great. Showed me good options and was knowledgeable. There was a good selection at much…read morelower prices than Verizon had for phone protectors.