Verizon is scamming people with the buy out rebate, Among other rebates. I switched from AT&T to Verizon with the agreement of paying off my balance with AT&T. I have fought with the rebate department & have gone in person with the response it'll have to be resent in 7 to 10 days. The email never arrives, but the 1st email to confirm the process came to the email. But Verizon quickly took my AT&T phone with a credit of $800.00 that was applied no where on my account. I have filed a complaint with the FCC. I will be contacting a lawyer that deals in consumer law. Do not fall for the lies. I am coming across several people that I know that were scammed also. I hope Verizon loses all their business. read more

Shitty service overall, I can't tell you the amount of times my service randomly cut out or my hotspot like I'm done with them

Was having problems receiving & sending msgs so went to my Verizon store in Zachary thinking.....probably have to buy a new phone since this was happening after last software upgrade. Was there about 5 minutes & tech said...I can fix this. Took him all of 5 minutes & it was fixed ! Can always count on them, their wizards at resolving phone problems. Staff is always courteous, professional & it's a down right pleasure to see great customer service. Highly recommend this store. These guys are awesome ..... you are appreciated read more

My girlfriend got my new phone and accessories while I was at work. We got home and it was the blue screen not the glass protector. I went to buy the right one. Not even exchange it. They refused to let you in when clearly they don't know what to sell for your device. To the point they were quite rude. This is no way to do business. Everyone else around there let's younwalm into the store. These people are power mad. And treated me disrespectful and had attitudes. read more

Great service today from a young man named David. I usually go online or over the phone, but I'm glad I went into the store today. David answered all of my 100 questions and was very patient and kind ..... also very knowledgeable. Definitely going back to let him continue helping us with our account . read more

Rep was fast, nice, and informative . She wasn't too pushy about us purchasing things . Store had lots of accessories but very limited ones for Google pixel XL . read more

I have been using Verizon for over 5 years now and for the most part received good customer care. I recently went to this store to acquire about upgrading my phone. I was having problems with it not coming on and to get another through insurance would have been 150.00 compared to the 120.00 to just upgrade early. I went in and asked if I could upgrade and since I had a past due (with payment arrangments) I couldn't upgrade until paid. I explained that I wouldn't be able to afford the bill plus upgrade amount until the following week and they suggested I go get a prepaid phone for 80 and a prepaid card for 20. Seriously? I should pay 100 bucks for a prepaid to use for a week? As annoying as this was I went a week without a phone. The following week I paid the past due online and tried placing my phone upgrade order online, the order wouldn't go through so I decided to go into the store and just order there so I could have my device same day. I go in and have the same guy I spoke to the week prior help me. He looks up my info and quickly tells me I have a pending order that needs to be cancelled first before I can upgrade, apparently he couldn't cancel it for me so he made me call Verizon over the phone to get that done. The person I spoke with over the phone said that the order was never finished and not to worry it would automatically be removed after 7 days, so I hang up with them and tell the guy helping me what she said. He then says ok well I can't complete your order with that pending! I look at him and say what should I do and he says come back when the pending order removes itself... by this point I'm furious. I need to wait a week once again because your to competent to do your job? I was so upset I walked outside to my vehicle where my husband was waiting and explained to him what was going on, he decided to go in to speak with the manager as he walked in the worker who was suppose to help me was leaving for the day. I realized that he pushed me to the side and didn't find a solution to my problem because he was ready to go home. He wasn't worried about me having what I needed because he was just stuck with me for the last few mins of his shift. My husband went in and settle things with the manager who fixed everything so I could get my device, that's the only reason I gave 3 stars. Employee's like that are the reason why people leave companies for another, it's a shame that they even keep their jobs. read more

My husband ans stepdaughter changed to Verizon and we combined accounts and this is the worst service I ever had. These customer service reps all could give a damn less about your business. It is like you are a bother to them. We left not having a clue on how to take care of anything oustanding. I never bought a new phone or service without walking out with the reps personal cell phone number. I tried calling back multiple times but they dont answer and you go to the national customer service where you wait for 20 minutes. Terrible. I will never visit here again and it is 3 minutes from my house. Avoid this place. read more

I went in to this store on October 5, 2019 to resolve an issue with my bill. I immediately asked for the manager, because he is the only one in the store I thought could help me with the issue. The manager finally comes out of his office in the back in about 10 minutes. He has that look on his face like "why are you bothering me". I tell him what the issue is. It specifically had to do with me purchasing a temporary upgrade for one month while I was in Canada. The employee who originally helped me when I purchased upgrade (mr. Reed), didn't fully explain the purchase upgrade to me and I ended up with additional charges on my bill, which I was unaware of. The manager, or solutions manager name tag said "chris". I tried to get him to hear my side of the story and believe me. He went over to talk to mr. Reed about it. Apparently mr. Reed lied and said he explained fully the upgrade to me. So chris sided with Reed and basically called me a liar and the way this 20 something year old so called manager was talking to me, (a 51 year old man and a veteran at that), made me very angry and therefore some words were said that I'm not proud of, but this little punk made me very angry for the way he treated me. Matter of fact he and I nearly could have become physical; that's how bad it got. He said I'm not welcome back in his store. I don't plan to be back. He keeps treating people as bad as me, he may find himself having to pick himself up off the floor. Needless to say I have a new store I go to. This punk "chris" and Reed should be fired as for as I'm concern. read more