After many years with mid century I am very dispointed in the way had to leave there service. After…read moreyears of watching internet costs go up and up. Them passing the cost of upgrading to there consumers. I was promised that when called and having it turn off I be prorated and it be 25 dollars if turn off then. Then they call back tell me owned whole 83 payment. Trying to get a last full payment out of me. I had no internet. After 3 calls arguing with me for most part calling me lier. If they had any sense they made me happy and do as first promised. I would of most likely returned as a consumer again someday. Now can not because of the way treated. I make the payments for other elderly family members in town. When they get there new cellphone I will get them a cheaper internet alternative also. It was so easy for them to do right thing. They needed to fleece one last time. Now they will end up losing total of 3 accounts. In a town of 300. Also will be telling my friends where got cheaper internet. If that not bad, to top things the outside box left smashed taped with ripped out screw holes in siding. I was planning to put the emergency line back in for a disabled person care for now can not with them. Oh they said they talked to him in a second call to me ! He turned it back on. He paraplegic and can not speak. Nice try !! Classy

From the owner: We are fiber-optic, setting the standard for customer service, serving customers in five Illinois…read morecounties.

Came in and a lady took our name and said it would be about 20 minutes. 1hour and 20 minutes later…read moreshe is still working on the same people. The guy working in there has taken care of 4. Go out of town to a different store. They have 4 stations and 2 people working here. A older man came in to pay his bill and they told him he had to wait in line. This is some serious bad customer service. I wonder if US Cellular realizes how bad this is. Go to Macomb or Peoria anywhere but here. I did give it a 2 because the guy here Chad is really nice and helpful.

The service was great. They were nice and helped with everything and answered all the questions I…read morehad and told me to cum back if any problem or questions. They even helped set my phone up and showed how to fix sum things on it.

Because the company is not for helping customers it's all about the money not to please the…read morecustomer u don't deserve a raring

Recently moved from Chicago and after 7 years with Comcast we decided to drop them because of their…read moreridiculous price for cable TV, Anyways heard about these guys on the radio and after receiving some printed marketing on the mail we decided to give them a call. So it's a Monday afternoon around 1:30 and I call with some questions, guy answers the phone half a sleep and mumbles the name of the company. Red flag right there, but I decided to continue like I said I was with the same cable company for seven years so I really don't know much about satellite TV. The guy on the other side of the line sounded and felt impatient and fed up with my inquires, at one point I tell him "should I call in a better time, sounds like you are busy" and what I get is this: "Why, I'm answering all your questions aint I" enough said. Sorry buddy that I am taking your time trying to give you my business. I was trying to get personal service that's what they advertise and instead I got a cold shoulder and very poor customer service. Would not recommend them at all you get much better service calling Direct TV.