BOTTOM LINE: Great service with friendly, patient and knowledgeable employees!! Cut my bill in…read morehalf and I can get weekly freebies!! LONG VERSION: I visited this T-mobile store because I wanted to switch 3 lines from Verizon. The store was staffed with Holly and Nicole at the time of my arrival. Upon entering, Holly greeted me with a friendly hello as if we had known each other for years! I had many many questions prior to switching the phones to T-mobile, ranging from coverage maps for areas in two different states, monthly TOTAL pricing, applications, backup and restore process, referral program, T-mobile Tuesday and demonstration of how to use a flip phone for one of the lines. My priorities was the pricing and for any military member/veteran YOU CAN NOT BEAT T-mobile unlimited everything pricing plan. I have cut my bill in half (plus I got an additional surprise savings for Black Friday), i was able to just swap the SIM card to keep our iPhone and Galaxy note and I GOT NEFLIX free! Holly and Nicole were just superb! I wish Iived in the local area so I can visit with them on T-Mobile Tuesdays! What a GREAT first impression!

I had a deeply troubling experience at this location involving an employee named John Kelly. During…read morea phone upgrade in 2024, I was asked to sign physical paper forms, which I later learned from the Cranberry corporate store are not part of T‑Mobile's authorized process. After signing, I discovered I had been placed on a plan I did not agree to, and my bill increased from $73 to $134. When I questioned the discrepancies, the employee became verbally aggressive and used profanity. I escalated the issue through T‑Mobile's regional management and Asset Protection, but no resolution was ever provided.Since then, I have experienced multiple public harassment incidents from this same employee, including one that resulted in a police report being filed. Another incident occurred recently at Walmart, where he confronted me again and made threatening statements. The responding officer was already familiar with him from prior incidents. I am posting this review to warn others to be cautious. I hope the franchise owner and T‑Mobile corporate take these issues seriously, as this pattern of behavior poses a concern for customer safety.

A call about the last billing for my diseased parent. Armstrong: "your billing is until June 17."…read moreMe: My mother died on May 13th. Armstrong: "Well, we didn't get notified of the cancellation until the 17". Me: She hasn't been able to watch the TV. and the new tenant moved into her personal care unit. Would a death certificate help. Armstrong: "the last day of service was June 17th". Me: Okay thanks for your time. The moral of the story is that this business continues to live up to its reputation. Nothing is certain but Death, Taxes and the Armstrong cable bill. :)

Sleepless in Pennsylvania: We use internet for medical needs and safty for my daughter. We no…read morelonger have a reliable internet connection. Which is causing me undo stress and aggravation that I do not need more of. I had it with this company. Calls after Calls. Again and Again They blamed our equipment so we went out spent over $500 for new equipment which we could have bought food with or paid a bill. The problem is worse now than ever! Our devices are constantly searching for a signal. I am very upset! They get over $3000 a year from us which is expensive in itself! For poor service. We have to have it for medical needs and require it. This company is poor quality. This is unacceptable. We pay our bill. We should receive the service we pay for! If you have the opportunity to go with another company i would strongly recommend it. We don't have a choice that i am aware of. I am beyond stressed out.

The deals on your advertisement look pretty good. Free phone and low rates. The free phones are…read morepopular models with great features. The services you advertise have lots of great features and the prices are very reasonable.

From the owner: Switch today & enjoy America's largest 5G network.read more

Nicole and her Appleseed Consultants company are truly an excellent go to resource for all your Mac…read moreand wifi needs tech needs! She has the optimum blend of up-to-date technical knowledge and steady, supportive people skills. Plus she's always willing to go the extra mile for her clients when they face frustrating problems with their Mac and Wi-Fi set ups. Has happened to me so I know! Over the seven years that Nicole has been supporting my home-based consultancy I have seen her expertise grow as technology changes. She has also maintained her commitment to quality, personalized services tailored to her clients' varied needs - including mindful attention to pandemic precautions. All in all a stellar service - highly recommended!

Nicole is one of the best tech person I have ever encountered…read more She really listens to you so that she can spot the problems on. My anxiety of being behind for the class due to the tech problem has gone! She is a really therapist of mac, and great personality. Having chat with her, while she was solving problems was such a pleasant experience.