The Rhinelander, Wisconsin store is horrid. I drove 2 hours to pick up a new Sim card this…read moremorning because my phone wasnt connecting to the network, even after resetting the network, etc the night before. I was told I needed a new Sim card by the on-line service department. I drove to the Rhinelander store and told the only employee there what I needed. He took my phone, typed away, and handed it back to me. He told me he attached an e-sim card. I asked about my husband's phone and he only replied that he was all good, even though he never touched his phone. Thinking everything was done, we left. Something bothered me about the visit so I called At&t's service department again. I explained what had happened from the time my phone didn't work til the time I was speaking with her. She said the guy at the store DID NOT add the e-sim card. He only reset the network. So, he lied. She strongly suggested that I go all the way back to the store and have them replace the Sim cards on both phones and also set up the e-sim card. This time there was 2 different guys and when I walked in and started telling him we needed new sim cards, they both started arguing and talking over me, more so the manager. He kept insisting we didnt need new ones because our phones were working. He also stated there were outages even though the outages were never verified by the on-line help or the computer when searching. The manager cut me off twice before I started raising my voice, trying to get him to shut up and listen. The manager said he wanted respect to which I replied I needed him to stop arguing and listen. I told him there were notes on our account as to what needed to be done, by technical support. They finally decided to give us new sim cards but they never added the e-sim cards that the employee on the phone told us to get. Lazy incompetent employees. This store's incompetence has cost me an additional 2 hours of driving over the 4 hours it would have taken to get to the store and back. Bottom line, useless lazy ignorant sub-standard manager and employees. Seems they only want to sit on their phones, order pizza, and collect a paycheck without working for it.

Received exceptional service today. Although he was the only employee in the store, Ben was able to…read morequickly help us, as well as several other customers. Very happy overall with today's visit!

Highly reommend ON! Staff is very customer friendly, willing to help problem solve cell phone, IT…read moreissues. Very knowledgeable also in the electrical dept and carry lots of options in stock. A family owned business that is an wonderful asset to our community!

Elizabeth was awesome. Incredible service! Thorough explanations. We will recommend Omar Nelson to…read moreall our friends.