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    Veritas Insurance

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm

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    Services - Veritas Insurance

    Car and truck insurance

    Life insurance

    Motorcycle insurance

    3 More Services

    Homeowner or property

    Vehicle

    Boats and watercraft insurance

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    Neal Wandell - State Farm Insurance Agent - State Farm Logo

    Neal Wandell - State Farm Insurance Agent

    (2 reviews)

    While this review will probably be removed. There is something about this agent's practice that I…read morefound disturbing or a better way to say it "NOT so helpful!" When we purchased our home in Jonesborough five years ago, we changed from our previous insurance company, Nationwide. When we first signed up with Start Farm, everyone in the office was fantastic. They were even able to cut our monthly Insurance premium down, saving us several hundred dollars each year. The office staff was always very receptive and helpful every time that we called. But over the past five years, we had someone injure themselves on our property ($1,000 in claim damage). We reported it immediately and were assured that we were covered and we did not have to worry about it. A couple of years later, when the big hailstorm came through Jonesborough, I called Neal's office and I told them that I did not know if there was way damage, but for peace of mind, they could send someone out to check my roof. ($0.00 in claim damage). Then in 2024 our area was hit with another storm that cause damage to our home and resulted in us having to have our roof replaced. ($1,500 in claim damage). Well, half of our roof was replaced. In January 2025, I received a letter from State Farm informing me that our homeowner's insurance was going to be cancelled. This was not due to the amount of money that they had paid out over the five years, but because we had three claims submitted to State Farm. After receiving the letter, I reached out to Neal and was told that he would investigate it and call me back. Over a period of a week, I spoke with everyone in the office, and each assured me that Neal would call me back. To add insult to injury, I was informed that State Farm does not look at the amount of money that they paid out, but the number of claims. Two of the three employees that I spoke with said, "Well if you had spoken to me, I would have told you not to file a claim." Guess what, I have spoken to each employee, except for Neal. My advice, be care when dealing with this Neal Wandell Agency and their employees. Ultimately, they cannot be trusted and are not helpful. It has been a little more than a month since I was told that Neal would call be back. It shouldn't surprise you that I have never received a call back. Unfortunately, State Farm Insurance has turned into Start Harm Insurance. After telling others about what happened to me, others began to share their horror stories about State Farm. Since my auto was with State Farm, and my house was no longer going to be covered, they were going to raise my auto insurance almost $40 more per month. Fortunately, I found a better insurance company for my auto, and I'll be saving $130 per month. As I was searching for another company to cover our home, I spoke with several different agents and each of them told me that I had more than one claim in a five-year period that they would not be able to cover us. The insurance's little secret that they don't tell you about. Thanks, Neal for all your help! Wait, you did not provide us the help we needed or was there to walk or talk us through this nightmare.

    The service was outstanding and incredibly quick! State Farm Insurance agent Bradley was not only…read moreknowledgeable but also very kind and helpful. I would definitely recommend State Farm to my family and friends based on this exceptional experience.

    Allstate Insurance Agent: Karen Teske

    Allstate Insurance Agent: Karen Teske

    (1 review)

    I used Allstate for 22 years. I did some research and found that I could get better vehicle/renters…read morecoverage for $100 less a month so I called to see if they could match what the other company could do since I had be so loyal for so many years. The MOST they would drop my vehicle Insurance was $20 a month!! So much for being loyal so, I cancelled all my Insurance policies with this company on the 11th of June (day my bill was due) and I was assured that NO MONEY would be taken out of my account. Fast forward to June 15th and not only did they take out both vehicle and rental payments (against my authorization to do so) since I didn't expect this to be pulled out I didn't put money in my account to cover this. Now I was charged an insufficient fund fee in top of everything else making my account $242.87 in the negative!! I called this company to give them the opportunity to make this right (since I had been so loyal for 22 years) and I was told they were not going to refund my money because it's my fault I did not give them more than 24 hours notice before my bill was due to cancel it. Oh, but "we could send you a gift card to offset the insufficient fees" (Really?!?! That makes everything better). I was extremely calm but the more I spoke to her the more she raised her voice and by the end she was yelling and I ended the conversation by telling her that I would not be spoken to that way and I hung up. NEVER NEVER NEVER again will I ever use or refer anyone to this company again!

    From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Johnson City. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs. I'm committed to helping Johnson City residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Johnson City today.

    Veritas Insurance - autoinsurance - Updated May 2026

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