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Macy's

Macy's

(21 reviews)

$$$

For a store that charges such outlandish prices and sells what is supposedly top-of-the-line…read moremerchandise, you would think they would stand behind their products without hesitation. However, I had to get a manager involved to return a t-shirt because I had worn it before finding it defective. It was sewn wrong and the collar just curled up. But how does one find this out without wearing it? They finally gave me a refund, but it shouldn't have even been a question.

For me, service is the most important thing, because that's where a human has total control,…read moreinstead of a confluence of systems, rules and other nonsense standing in the way of progress. I had an amazing experience with Wanda and Eric, which started with a woman on the floor above whose name I didn't think to grab, but she was on her last day of seasonal employment and was trying to make sure she communicated as much knowledge as possible, so that I could get a good deal. I wanted two overcoats on sale in different colors in 48L, but they weren't in the store. I found out from the nameless saint mentioned above that as long as it's not in a specific clearance section, you can do that. Eric was really helpful but limited by being relatively new, so Wanda took over and contacted the site and a number of stores, trying to get someone to send the sizes I needed. Ultimately, it was a timing situation where none of the locations that stated having that size actually had it, so I walked out with a 48R in one color, which will work alright for me, and direction to the site, where I was able to get the other color in 46L, which will be a little tighter around the shoulders but more generous to my arms, and for 75% of the price of the other coat (the site only had like 40R in the first color, which would be impossible to Tetris myself into). Yes, people are paid to help, but times are tough, and sometimes it's hard to have the energy to help when you're underpaid and customers are jerks. Three very kind and helpful people had my back yesterday, which made for an awesome experience.

Vera's - womenscloth - Updated May 2026

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