We are residents in the Reflections neighborhood and visit the Storey Lake Clubhouse pool often,…read moreespecially when our children are in town. Overall, we really enjoy the amenities, it's a great setup and something we value having so close to home. However, our most recent visit was disappointing. We were required to pay for our pass, and my husband ended up standing at the front desk for about 20 minutes because the staff member kept assisting other guests instead of completing his transaction. That was frustrating and could have been handled much more efficiently. More concerning is the lack of enforcement of safety guidelines. While some lifeguards at the slides are attentive and doing a great job, others appear distracted--on their phones or wearing headphones--and not ensuring the area is clear before the next person goes down. We've also seen ongoing issues, including children throwing rocks into the waters from the landscaping, spilling drinks in the pools, roughhousing, and tossing balls. On one occasion, a guest even had a dog in a float in the lazy river. Staff stated it was an emotional support animal, but regardless, this raises concerns about cleanliness and overall pool safety. We understand that many guests are on vacation and enjoying themselves, but for residents who pay a significant amount to access these amenities, there should be a higher level of consistency and professionalism from staff. With better supervision and enforcement of rules, this could be an even more enjoyable experience for everyone.

There were trash on the ground and the gate didn't work properly. Short parking space, the bug nets…read morewere teared. The best part is that there were Muscovy ducks!

Clean, cozy, super cute and very close to all major attractions. Loved the playroom and big dining…read morearea!

This was one of the best vacations my family has ever had. We felt very at home in this house. It…read morehas four bedrooms plus a pull-out couch in the living room. Three full baths. Private pool. And a game room which was a lifesaver. So much fun for the kids and adults alike. There are USB outlets and electric Outlets within an Arm's Reach no matter where you are in the house. So much better than staying at a hotel.

This place is awesome great location at the heart of all the attractions all the parks and things…read moreto do are a short distance away while still being just far enough to not have to deal with the traffic from the attractions! The inside is beautiful and gives such an amazing and cozy feeling I really enjoyed my stay! Would highly recommend if you're looking for a get away stay here!

Have stayed here for 4 years, checked in and they want to charge us for 2 houses. Guest services…read morewas so rude and won't help us. They are stealing money from us.

Horrible accommodations. Cockroaches in the unit, broken and torn apart beds, broken toilets,…read moreuseless customer service people and "on site" maintenance is not on site and will not show up. This company sucks and these units suck. Find something better if you're planning on staying here.

Stayed here for 4-5 days in March of this year and absolutely loved it. The property has a large…read morepool, a nice sized hot tub, and a pond/lake that has a lot of wildlife in it. Our villa had 4 bedrooms and 2 bathrooms and it was comfortable and clean. We were on a half business/half pleasure trip and this accommodation was great. We were able to get up right as the pool area was opening everyday and use the pool and the hot tub facilities typically without anyone else there at all. Even in March the pool was warm enough to swim in and the Hot Tub was just great. In the pond we were able to find a lot of different birds, a ton of turtles, and even a gator! I love gators so that was awesome for me! Wouldn't hesitate to book this again.

We've stayed here three times over the last few years and have always had a good experience. The…read moresecurity guards at the main entrance are polite and efficient, and I've never had to wait in a long line to enter. The resort is nicely laid out and easy to get around. It's always been very quiet when we have been here. I see that there are some complaints about parking, but we've never had an issue. You just need to make sure you know and follow the rules. Parking on the street is not allowed, and when you park in a driveway, make sure your car isn't blocking the sidewalk. I especially like the pool and hot tub at Bella Vida. The pool is large, with plenty of longe chairs and it has never been too crowded during our visits. It's very pretty, with palm trees and landscaping. There is a basketball court, a volleyball court, and a playground near the pool. Bathrooms and parking are available at the pool as well. I recommend Bella Vida and would stay here again.

Do not stay here! We arrived to two dirty rooms that had the mattresses out in the hallway. The…read moredirty linens from the previous guests in those rooms were balled up in a corner. The mattress from one of the rooms was covered in blood, feces, and/or urine. The room smelled like puke. The trash from multiple previous guests was still outside in a broken trash receptacle. The house overall was in poor shape. The owner/management company was not responsive about these issues. Their is not ample parking for houses the size of these. A 12 bedroom house with barely enough parking for 3 cars. They have a predatory tow company patrolling the neighborhood towing cars for no good reason at all, its a money grab. It is also inconvenient to all the theme parks. DO NOT STAY HERE. This is the worst spot in the Orlando area hands down. I cant say enough bad things about it.

We booked directly with Wonder Vacation Homes for a 9-night stay at 9021 Sand Trap Drive,…read moreDavenport, FL 33896 and were extremely disappointed. The home was advertised as a 4-bedroom property; it had only 3 bedrooms. The master bedroom was listed as having a king bed, which it did not. These discrepancies directly affected our comfort and sleeping arrangements. During our stay, the pool heater malfunctioned and repeatedly tripped the electrical breaker. For the final four days, the house experienced extended power outages lasting several hours. We were required to reset the breakers ourselves. Because of the electrical issues, we were unable to cook meals and incurred additional unexpected dining expenses. We contacted Wonder Vacation Homes about these issues, but they were unresponsive and offered no compensation beyond the return of our standard security deposit. The listing remains inaccurate as of today. We are sharing this experience to inform future guests and encourage Wonder Vacation Homes to address these ongoing issues.

DO NOT BOOK HERE. YOUR CAR will be TOWED!!! The property manager gives a towing company the code to…read morethe gate and calls them here. Despite being in a gated community a tow truck came and took our car that had the car seats, stroller and moms wheelchair. They have no shame. The property manager said it wasn't their problem and that they don't hold responsibility for the tow trucks finding a way inside and taking vehicles. $230 dollars later and they refuse to cover the cost.

This was a true waste of money! The home was rented for a retreat and we were all so disappointed…read more The furniture was disgusting, filthy and broken, yes broken! From the living room sofa, dining chairs, oven and beds, broken! The temperature remained at 80 degrees, one couple purchased a FAN to rest comfortably during our stay! This place needs to be exposed before any other family or group looking to rent gets bamboozled by false internet ads and pictures, because the pictures listed are from a different time. This rental needs to stop lying or shut down! I wish this app could allow us to do ZERO stars!

You get all of the resort amenities like heated pools, hot tubs, activities, basketball court,…read moretennis court, sand volleyball court, workout fitness center, video game room, and the location is excellent for visiting Disney World and Universal Studios Florida! The only thing is the suite we stay in was a bit outdated and needed some patching and some painting. The price for the stay is hard to beat! The staff were really nice and helpful! Parking was plenty and nearby all the rooms!

The rooms are full fowl smells, mold, and small bugs. Please address these matters and update the…read morerooms. They are old and outdated, and a hazard to the health of your guest. The staff were kind and understanding.

Gosh, we had a heck of a time finding a modern-ish home in the Orlando/Kissimmee area. We usually…read moreuse cyberrentals.com or vrbo but all of the homes were duds. You know the type. grandmother-style furniture -- frilly and sour. God, i would have even settled for pottery barn-esque. Gemstone had a lot more modern and contemporary homes to choose from. We found a home that was recently renovated. the kitchen we very Danish modern, warm wood tones, flat cabinet fronts, high end stainless appliances. similar clean lines in the bedrooms (no frilly curtains here). the best part was the gorgeous kidney-shaped, in-ground pool. It was a truly lovely experience. and we received a super-helpful gift basket with T.P., a couple of trash bags, paper towels, coffee etc, so we wouldnt have to go out and buy big packs of things that we would have to leave. Well done gemstone. The next time we go to florida we will use you for our accomodation needs.

Very nice and efficient. Gave directions to local eateries and had an after hours number to call…read morefor emergency. I would use them again.

Our family has stayed in the same rental the last two years and had a phenomenal experience. The…read morebooking process is easy and all questions are responded to very quickly. They are very accommodating - letting us check in early when we arrived ahead of schedule and everything else in the area was booked and offering a discount on additional nights if availability was there at the end of our trip. The house is always extremely clean and stocked with a lot of essentials that make our trip easy - including pool toys which our children love. The layout is great for families and offers plenty of room. The garage game room is a great bonus for relaxing nights in, our family really enjoyed playing pool tournaments in the evening! The location is amazing - close to Disney, international drive, old town, and all the dining and shopping you could imagine. The neighborhood is quiet, safe, and friendly. We had several folks stop us to talk on walks around the block. We can't wait to book again.

Made my Vacation that much better!!! What a amazing house…read more Clean, spacious, perfect location and easy check in and check out. Made my trip one that I will never forget. The only complaint I have is that I couldn't stay in this house forever. Hahahahaaa. But honestly will definitely return and when I do it will be threw this amazing company. Laura and Bonnie were amazing with helping me with my reservation and the rest of the staff were just as amazing when I dropped off my keys. Above and beyond. Highly recommended and can not wait to return