this bank is a joke people within the bank will use their power to get people out of bank system…read morebecause they are not local people and they will make stuff up and trick you into a loan to cause you thousands of dollars and use their power to get your account closed, I had heard not to use this bank and i did so my fault and hard lesson learned they are a total joke and will miss guide you and your money.

As far as banks go, I feel VeraBank is top notch. Every place will have 1 or 2 on staff that are…read morebad, but I feel Kendra and staff go above and beyond taking care of customers and myself especially.

BEWARE. Citizens doesn't take care of their customers when it comes to fraud and scams. I had my…read morebank account drained, and, in my opinion, they did not seem to care to try and help me get anything back. I've been with them for 12 years, and you would think they would try and take care of their customers. But, from my perspective, they could care less.

I called the bank to assist my elderly parent. The phone was answered with an attitude. I asked…read moremy question and told them what I needed. The lady responded with some inaccurate information. I said let me explain my issue again. She then told me the same answer and hung up the phone. If people are calling, hanging up is never about service. I have had a couple of bad customer service issues with them. This bank must hire anyone with a bad attitude. They have the worst behavior I have ever experienced at a bank. In a small town, this may be acceptable, but the world is changing and bad service will ruin a business.

Terrible customer service. Haven't used my account in almost a year and they randomly charged me…read more$7.50 for not being signed up on e-statement's causing me to go negative and charged me $2.50 a day making me owe $42.30 in late fees and I didn't know it I'll I got a letter in the mail saying I owed negative $19.80 and they weren't willing to even waive half the fees to work with me.

What a bad experience. I called ahead to see if I could set up an account for my father and I so I…read morecould easily transfer him $. I live in CA, my father lives in Arkansas. This chase is the closest. I was told yes, bring him into a branch. I flew out, drove him over two hours. I open an acct. with my father on it. Before leaving I asked the banker. Will each of us receive our respective cards where we live, she says yes. I stop and clarify, my dad's will go to Arkansas? She says yes. He was there when I asked. 3 weeks later he does not receive his card. I go into my local chase branch.. as the main account holder I cannot order him a card. He calls the branch he went to, they will not issue him a card, because he is not the main account holder. They are now saying he has to make the trek back and request one in person. Mind you he has health issues and I had to fly to Texas, drive to Arkansas, pick him up, drive him to Texas, then back to Arkansas 2.5 hours each direction after picking him up. This is a terrible experience. They assured me so many times he would receive his card. I've been with this bank for so long and I am so very disappointed in how we have been mistreated and misled. I never would have made the trip if we knew they were going to do this. I am looking into cancelling all accounts at this point.

I brought my dad in to help him get some bank statements and debit card. The teller informed us we…read moreneeded to see a personal banker to get that done, so we sat down in the waiting area. A lady without any name tag approached us and told us to follow her. We told her what we needed and then she asked for an ID and debit card. (He doesn't have a debit card, that's what we came in for...) she then told us there was no account. "He doesn't have a checking account with us." I laughed and asked Dad where his money is if he doesn't have an account. I stepped outside to call my mom for the account number, and a couple minutes later, Dad walks out and said she found the account. Turns out, the account had Tony instead of Antonio and that did make all the difference. She continued to be condescending towards Dad and I. She was snarky and overall probably shouldn't be working customer service if she is that way with everyone. Do better, Michelle... and start wearing your name tag.

I had to call four times and speak to four different people who didn't really speak a ton of…read moreEnglish to cancel my debit card that I had lost. I actually spoke with a supervisor, and she told me there was nothing she could do for me, that I "had to go through the automated system". I explained to her that I actually had my card number, expiration date, and security code, my SS#, birthdate and everything she needed to validate me, but she said she could do anything for me. It is difficult when you lose something that is valuable and just want to turn off the ability to use the card, but are continually told there is nothing they can do. I had been very pleased with everything that Eastman had done for us previously, but this lack of customer service has me second guessing my decisions.

We love Rhonda! Super nice and answered all my questions. Made me feel welcome and comfortable…read more Great deal.