My mom is 90 and has been here for about 7 years. She is now in a wheelchair and needs to be helped…read morewith bathing and getting to and from all of her activities. Other than those things she does all her own dressing, personal care, eating and is active in the community. The owner was Dan and the director was Tommi when she moved in. It was wonderful then. It was sold to Oxford Health Corp and the current director of the facility acts like he cares but then is unkind. The Director acts good to the residents when corporate comes to visit. He is very rude, disrespectful and condescending to my mother. The Villas is a less desirable place to live now compared to how it was. Making money and cutting programs, staff and the quality of the food is now the Corporations #1 priority, not the residents. The Receptionists, Activity Directors, Med Techs, direct care givers and Admin Assistant are wonderful people and really care about the residents. Although many of the caregivers are under trained and often short staffed so answering call buttons takes a long time. But that is the fault of their directors. Most of them are very kind, just not properly instructed. The food is not gourmet as they claim. They say they offer transportation but the bus is often broke down. The building, rooms and grounds are nice but if you have to share a room, due to financial reasons, be prepared for sharing a bathroom, refrigerator and to have competing noise with TVs, tablets, phone conversations and visitor conversations. The cost of the room is reasonable for all the amenities but if you need any kind of care the cost is ridiculous! So, why do we keep Mom there? Partly because she's 90 but mostly because she has built community with some of staff and residents and is willing to take the bad with the good!

My Father has been here almost 10 years and he loves it. My Mom was in two other Assisted Living…read morefacilities before she came here, one in Highland and one in Loma Linda. They both started out good but had a constant turnover in management which meant there was no stability of supervision of the staff working below them. There was many times the kitchens would run out of food for their residents, which was unbelievable. There would be no managers on call at night if a problem came up that I needed addressed. The Villas of San Bernardino is the shining star of Assisted Living facilities. Most of the management have been here many years, some over 18 years. With that stability in their management, the entire facility runs extremely smooth. There is always a manager on duty after hours that will answer your call. I cannot say enough good things about the Executive Director Kenya, Office Manager Yvette, Sales Manager Gladys, Activity Directors Janet and Courtney, Chef Ismael, Maintenance manager Juan, and all the caregivers and office support. My Mom was on hospice her last year here and was extremely well cared for by her caregivers. My Father in Law was here 15 years ago and many members of my church were here as well. Don't make the mistake that I did by looking at any other facilities, the Villas IS THE BEST hands down for your loved ones, you won't be disappointed.

Residents are finally getting the care they needed after the new management has taken over. Lots of…read morepositive changes.

The nurses are nice, the place is cleaned better then alot of the others I've been too and they try…read moretheir best to give the residents a good life.

This is one place to go if you need rehab after surgery or long-term care. The staff is great; they…read moretreat you like a loving family member. The long-term care people are a good group; it's great to sit on the patio and laugh a lot. The food is pretty good. Breakfast is not my favorite, but lunch and dinner are good. This is the place to go; I keep coming back for my rehab needs. This is my fifth time.

This was the first year, bringing my mom home for the holidays in what feels like forever. I…read morecouldn't have done it without the support of all those who did their part. I want to extend my deepest appreciation to Ms Jay for all her assistance before, during & after. She helped ease my anxiety by coordinating what was needed. Romal, Manuel, Bernadette (and for those I missed, I apologize) are all awesome from ensuring my mom was ready to go, helping to get her in the vehicle to getting her back to bed when she returned - Thank You! You all helped our family make Christmas memories....

These people act like they are so Christian and concerned for others, but they are snakes in the…read moregrass. Carolyn W. and her husband run these homes like a kingdom and will do anything to keep their money. They have refused to take residents to the hospital, even when they needed medical treatment, and been extremely rude to families multiple times. I would not feel safe with someone at this home.

From the owner: Community services, food pantry, emergency housing and counselingread more

I highly recommend Concise Care if you have a loved one facing health issues that needs immediate…read moreconvenience. Thanks to the staff I was able to place my aunt who was having trouble with her facility. Concise was very informative and found her another available bed closer to our home and gave us information about her personal care that wasn't available in the past. They definitely know the ins and outs when it comes the fine print. Thank you again

I wouldn't recommend. Because of this company's internal…read moreissues my aunt has suffered the consequences. She's had multiple, multiple, MULTIPLE case managers and every time she begins to trust and build a relationship with one, they either quit or get fired and we get left with no explanation, no help, just waiting on services, I get told the director of operations will call me but never got a call since Feb. The lack of consistency and stability has made things frustrating for our family. Based on our experience, I would not recommend their services.

My grandma made incredible recovery while under care of Empire Hospice they are thorough, caring,…read moreand very informative! They will give you answers to any and all questions you have! They are amazing!

My family and I are very satisfied with their service. We just lost my grandmother and empire…read moreHospice Care was excellent. They are available 24/7 , answer all our questions and concerns. Took care of everything from begging to end. I highly recommend their service. Thank you Empire Hospice Care for the love and care you all show to all of our family.