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    Venue 54

    1.0 (1 review)
    Open 11:00 am - 11:00 pm

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    9 months ago

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    Holiday Inn Express & Suites Salisbury - Delmar

    Holiday Inn Express & Suites Salisbury - Delmar

    (24 reviews)

    $$

    I can't speak on anyone else's stay. But, mine was great. The room was nicely renovated and…read moreergonomic with storage and stowage compartments. The room itself was bright with Orange and tan accents. The bed, King size was very comfortable. It had a small microwave, fridge and the usual Iron/ironing board, safe. The bathroom had a back-lit mirror and heavy glass sliding doors. I'll keep this on my list of places to stay. Oh and the price was right!

    Update: Booking.com apologized, gave a small discount and said the hotel was "firm" maintaing the…read moreroom was cleean. The Holiday Inn manager, Ann refused to apologize and falsely accused me and my family member for the disgusting state of the hotel room due to her poor managment, quality control and housekeeping. Laurie and the breakfast attendant were wonderful! They get a 5/5. Ann would get zero based on her nasty attitude and poor customer service. She knows that none of that furinture had been cleaned for months. March 3rd my elderly, disabled relative who was wearing a mobility boot and I checked out of our room early because a large bug was on my bed and the overall lack of cleanliness we discovered in the full sunlight. I called the front desk several times from my cell phone (because the room phone was broken) and finally spoke to Silas around 8 am and asked him to come inspect the room. He said he couldn't and would have to wait until the manager arrived around 9-9:30. We checked out and I called around 12 when I didn't hear anyone. Around 2 pm, the manager Ann W called and said she inspected the room with a 3rd party and they confirmed that it was a ladybug, "the room was utilized" and she found nothing wrong with the room. I asked her again, did she personally inspected the room and found it to be clean. She said yes - she couldn't tell what we did to the room versus the state of the room before we came. I told her that was insulting. She didn't apologize. I asked how could we leave the following stains on the furniture between 8pm and 8am the following day: - old, crusty white stains and dried spills on the desk chair, the sofa - dried red/black stains behind the toilet and in the refrigerator -hair in the shower that doesn't match our color, length or texture? I told her we had pictures and she said she did too and repeated that the room was fine and added had there been a problem we could have been moved. Laurie can confirm that she showed me another room when I checked in and I requested that room to be cleaned before she realized I had a reservation for another room. Laurie was wonderful she tried to help us with the thermostat and the phone which were both broken. Ann W. was smug, dismissive, and disrespectful for implying that we could be responsible for old stains from previous guests and poor housekeeping. We drove over 3 hours and I was sick and needed the handicap-accessible room. We ate in the lounge and only had enough time to sleep and left early. Our trip was cut short because of the bad experience.

    Venue 54 - venues - Updated May 2026

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