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    Venini

    5.0 (3 reviews)

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    9 years ago

    Helpful 8
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    8 years ago

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    Rossetto Estevan Vetreria - Gorgeous Gokden Bull...easily weighs 4-5 lbs

    Rossetto Estevan Vetreria

    (11 reviews)

    I bought glasses from them and never received them. I tried to resolve it with DHL and them and…read moreboth refused to help me. Do not have them send anything to you later. I receive 2-3 shipments monthly from Europe and somehow the glasses were lost because my Social Security Number is blocked. I called Social Security and there is nothing going on with my number. So frustrating.

    BEWARE: SCAM-LIKE EXPERIENCE -- Dishonest Practices, Delays, and Last-Minute Charges…read more We had an extremely disappointing and infuriating experience with both Vetreria Ducale and Estevan Rossetto. After visiting their store in Murano and spending thousands of dollars on artwork, we were promised fast delivery, full shipping coverage, and no additional fees. We paid in full and left with written and verbal confirmation that everything was settled -- no surprises. What followed was two months of delays, excuses, and zero communication unless we chased them. Then, out of nowhere, their shipping company contacted us to demand an extra 10% ($400+) in "U.S. tariffs" -- a cost they are now suddenly trying to push onto us despite it never being disclosed at purchase. Their response? Blame the U.S. government and refuse a refund, even though: We were explicitly told there would be no extra fees. We asked them not to ship unless the agreed-upon terms were honored -- they ignored us and sent the shipment anyway. Their pricing was already inflated compared to other Murano retailers, by hundreds of dollars per item. They refused to take accountability, even after we provided evidence from their team and website. Their customer service was dismissive and robotic, repeating the same copy-pasted excuses about tariffs being our problem. This was nothing but a bait-and-switch tactic to squeeze more money after already overcharging us. They're now holding the items hostage at customs unless we pay more, and claim their sales are "final" -- even when they violated our agreement. Avoid these companies at all cost. They are not transparent, do not honor their word, and use borderline scam tactics to extract more money post-sale. We are pursuing a chargeback with our credit card and will be reporting this case further.

    Venini - glassandmirrors - Updated May 2026

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