The staff are defensive (actually, make that aggressive) and unhelpful. Too busy to change a tyre, but plenty of time to take money and verbally abuse people.
I had an old bicycle with a flat tyre, and was also told to wait two days for a tyre change. When I came back, I was presented with a bill for over 100 Swiss Francs. That's a *hell* of a lot of money for a flat tyre. The new tyre was around 60 Francs, but I was charged nearly 50 Francs just for the tyre change.
I later went to Happy Bike on Europa Allee with exactly the same problem (different bike). Total fee: 30 Francs. 25 for a tyre, FIVE FRANCS to change it. Now Happy Bike is unusually cheap (and unusually helpful), and they are probably just trying to build up their business (and might be no good in 6 months),
BUT when I took the receipt back to Velofix and questioned the outrageous bill I got a wave of bullsh*t. The head mechanic got quite aggressive, and told me that the bill was reasonable because
1) they had to pay a lot of rent and have a lot of staff
2) the global financial crises of 2008 and had really affected the sports business
It was quite a barrage, and by the end of it I was a little confused
1) I have to pay a lot of rent in my apartment as well, can I please have a 50% discount?
2) What the f*ck has the global financial crises got to do with overcharging people in a bike shop?
To my shame, I paid the robbers, but I'll never go back there. Stay away from Velofix. read more