One of the best customer experience from servicing my peloton bike under warranty to bringing my mountain bike and road bike I had stored in the garage because I was too lazy to take it to a bike store. Thank you Don Snoop for you're amazing and quality help. Now I don't have an excuse not riding my bike either on a trail or just around my neighborhood. Based on today experiences I highly want to recommend this company and Don to anyone who needs quality service on you're bike. He will come to you is the best part of my experience. Whether you're buying or getting your bike fixed, Im sure Don can suggest and is extremely professional call Don Snoop from Velofix tell him Mike recommended you LOL! I have had the pleasure to watch him work on my bike. Extremely honest, thoughtful and has gone out of his way to save me money every time. Great experience, always. read more

velofix - Silicon Valley - Business card! - Bike Repair/Maintenance Near Me

Amazing service especially for people like me who have multiple bike, commute a lot, and do not have time to go to a bike shop. Every advice and repair has been spot on. I do find it strange that depending on the mechanic, when I pay, the screen will either have suggested tip amount or not. I thought tipping was for restaurants. read more

Fantastic service on our daughter's Rad Ebike, which constantly needs to be serviced. VELOFIX is extremely professional and got our daughter's bike back up and running in under 20 minutes. The service advisor was extremely kind and knowledgeable and did a fantastic job. The price was great, and we look forward to calling again. read more

Extremely frustrating experience. Peloton scheduled a service appointment through Velofix and confirmed the window as 8-10 AM. Later, I received an email from Velofix saying the time was actually 11 AM-1 PM, but I didn't notice the change right away. On the morning of the appointment, I called Velofix to clarify, and the representative told me it was too late to adjust anything and that I should've contacted them earlier. I let it go and agreed to keep the 11-1 window, rearranging my work schedule to be available. No one showed up. At 1:30 PM, I had to call my wife to let her know, and she followed up with Velofix -- only to be told the case had been closed because the service was "out of scope." No one informed me. I was literally on the phone with them that same morning and they said nothing about not coming. This whole experience showed a complete lack of communication and disregard for people's time. I won't be using Velofix again and wouldn't recommend them. read more

Dan is the bike whisperer - he's super personable, professional and passionate about bikes. He's tuned my Santa Cruz, fixed my kids bikes and helped get our peloton fixed. Look no further! read more

This is a really good company with great service. Will came out and setup a bike after I bought a new frame. He got it running perfectly, helped fix a front derailleur problem, and was overall just a good guy. It's hard to beat the convenience of a mobile shop and VeloFix does a great job! read more

Hail, Velofix! Victorious! My friend recommended Velofix to me, and said that velifix would have my bike "running better than it ever has." My friend was absolutely right. After our initial greetings, the first thing Bike Mechanic Willie said to me was, "So, tell me about this bike." That's when I knew this guy was the real deal. He gave shit about MY bike. After a very close inspection of my bike, Willie was very patient in pointing out the most pressing safety issues, then explained what he thought should be the next steps in improving the bike. Then, he spent hours dialing my bike in so tight that it's driving me crazy not to be riding it right frigging now! He went well beyond what he promised. Oh, and did I mention that this excellent, detailed service happened on Thanksgiving Eve? I see a lot of the reviews for velofix are about customers' experiences, in particular the intimidation of visiting a brick and mortar bike shop. I know this feeling. I've had this experience. Rest assured: this is not that experience. If you are looking for a very low key, highly professional experience, velofix is for you. I'm Barack Obama, and I approve this message. read more

I was able to get new bar tape, new cassette, new chain, new brake cable, new brake pads, and my rear wheel trued during this one visit in an hour. They had some parts and I provided some parts. Super convenient and great work by Will! No doubt, it's more expensive $$$ than taking your bike to a shop, but it's super convenient and the mechanic that was at my appointment was great. read more

velofix - Silicon Valley - Velofix Mobile Repair Shop - Bike Repair/Maintenance Near Me

We used our mountain bikes (2 adults and 1 child) frequently during the height of the COVID-19 pandemic to ride around the neighborhood but haven't ridden them in a while. I thought it would be a good idea to get a tune-up. I heard about Velofix previously and saw one of their vans in the downtown area of San Carlos. I booked an online reservation for today. Don was friendly, professional, and knowledgeable. We look forward to future maintenance visits! read more

I am resistant to posting reviews for services based on a single experience or technician or mechanic. But my last visit confirmed that over a multiyear relationship, with many techs, Velofix is my first call for any of my bike's needs. Over a three-year period, I have only gotten the best in my view (having been a bike tech in the dark ages). Most recently Dave knocked out a list of issues in short order, again giving me great confidence. I would, and do, advocate for them for both E-bike and Petal bike work. Great service, fair prices. Thanks! read more

I met Don when he was working on a coworker's bike in our office parking lot. He gave me his card and suggested I text him if I ever needed a tune-up for my hybrid bike. Setting up the appointment was super easy via text. Don came to my office parking lot a few minutes early. I handed over my bike and mentioned a few issues to look out for. Just over an hour later, he texted me to let me know he was done. When I got there, he listed the things he had done and let me do a quick test loop to make sure everything felt good. (It did!) I was able to pay him from my phone, as I didn't have a credit card. The cost of the tune-up was slightly higher than at the bike shops near me, but the additional cost was more than worth it for the excellent work, friendly service, and convenience of not having to drop my bike off somewhere. I definitely plan to use this service in the future. read more

Ordered a Canyon Endurace CL7 Di2 12 Speed Road Bike and had the bike delivered to the local Velofix Mobile Service location. George assembled and dialed in the fit of the new bike. He installed the pedals, water bottle holders and Garmin handlebar stem mount. The bike was professionally assembled, tested, and adjusted perfectly based on the fit measurements I had emailed to him last week. Really happy with the new road bike and the customer service. Highly recommended. Canyon has selected an excellent service partner. Also thanks to Robbin for scheduling the assembly and delivery appointment. read more

velofix - Silicon Valley - George Pinney working his magic on the Canyon Endurace. - Bike Repair/Maintenance Near Me

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Excellent service! I ordered and electric bike which showed up in a box. I'm not very mechanical and frankly didn't trust myself to do it right. Robbin from Velofix performed the assembly, testing, and fitting and did an excellent job. I will be a customer forever. read more

I just recently bought a used Sondors fat tire ebike and called Velofix to make a tune up appointment. Shane and Dave came to my work last week and did an awesome job tuning up my bike and explaining each detail that had to be done. They also installed my LCD display. I really appreciate their work and the time they took to explain proper maintenance of my bike to make it last a long time. I highly recommend their excellent service to any bike owners out there. read more

velofix - Silicon Valley - Bike Repair/Maintenance Near Me

I was cleaning out the garage and found my bicycle that had fallen in to disuse and decided to revive it and found on Yelp Velofix of Silicon Valley. I called the 1-855-835-6349 (855-VELOFIX) number and realized I was talking to someone in Canada when they asked if you wanted French or English! I talked to the person in Canada and he gave me Shane Stent's number who I called on a busy weekend for him, but he called me right back and set up an appointment where they come to you! https://www.velofix.com/locations/silicon-valley/ It appears our Canadian friends to the north have contributed to another wonderful service right up next to Hockey and some choice beers like Labatt's Blue, Molsen Golden and Moosehead! I received an email confirming my appointment and got the luck of the draw by being assigned to Richard Jarrin. Richard came out and we went over what work I had told Shane to accomplish (process improvement Shane send your field mechanic the list of customer requested repairs via text or email). Richard told me he would have to take the bike to do so many repairs and also Richard gave me some excellent advice on other items to improve the bicycle which I agreed to. Then the fun began when the bicycle was ready and my current schedule is topsy-turvy due to a lot of personal issues. Richard was unfazed by this and we finally agreed to a time to meet after a few failed attempts. The bicycle came back looking as new as it was on the showroom floor with all the requested repairs and improvements! I would highly recommend you try Velofix of Silicon Valley and ask for mechanic Richard Jarrin by name! I did and am sure you will too! read more

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Will did such an amazing job fixing up my beater commuter bike that we had him come back and fix my son's. The gear shift was broken and replacements are not available but Will fixed it with Super Glue and it's good as new. Our bikes are so much more comfortable to ride now thanks to Will's TLC. We will definitely cal him for any cycling needs. read more

They are actually people waiting over a month for bike repairs at bike shops right now. These people presumably have to load their bikes in/on to their cars (assuming that they're broken and unrideable) and take them to the bike shop after they wait at least a month to get said appointment. Don't be those people. Just book with Velofix and have them come to you. read more

Two thumbs up for Don! Don showed up a couple minutes early and assured me that my bike could be fixed. There were just a few issues I needed resolved: squeaky break, chain rub on back tire, handle bar adjustment, and lube for the chain. He was able to do all of this within 35 minutes. He asked if I needed anything else as there was 25 minutes left for my appointment. They are reasonably priced and do service for you at the comfort of your own home. Aventon recommended me to contact them as other bike shops in the area had a 3-4 week turnaround. Since it was a brand new bike, Aventon was to reimburse me for the visit which they did. I highly recommend Velofix for bike maintenance needs. I even picked up a bottle of chain lube. I will definitely use their services in the near future! read more

The best way to get your bike worked on. Flexible and responsive staff didn't make a big deal out of fedex being late and were able to reschedule and get my bike built up within a few hours of the box showing up. Even took measurements off my old bike to get my fit 95% of the way there, and then weighed it at the end. Don't suffer through the bullshit of a bike shop and needing a bunch of lead time for service. read more

Velofix serviced my peloton. The had pretty quick appointment availability and I appreciated the weekend appointments. The technician Don, was very knowledgeable and fixed the bike very quickly. He also sent a text letting me know he was on his way with an accurate ETA, no guessing when he should during the two hour window. Thanks Don and Velofix! read more

I recently purchased a used TT bike (2016 Cervelo P5), had it built up at my LBS, and wanted to have it tuned up before the start of tri season. George showed up at my place 30 minutes ahead of schedule and worked with my bike for 3 hours, meticulously checking every part and making sure things were in working order. Upon swapping out my training wheels for my Zipps, he realized that the brake pads needed more clearance; however, he had never worked on the Magura hydraulic brake system before. He decided that it would be safest not to operate on it right then so that he could do some research, ask another mechanic, and come back another time with the appropriate knowledge (something I was more than happy to oblige with since I had accidentally bled my brakes before). George came back two days later with a new pair of carbon brake pads to replace the worn out ones he helped me install last time and adjusted my brakes with ease (he had clearly done his homework). Unfortunately, after installing the shroud that covers the rear brakes, he discovered that, probably due to some manufacturing oversight or some plastic warpage, it put pressure on the calipers and prevented them from opening all the way (evidenced by the wear marks on the inside of the shroud). He worked with the bike tirelessly for the next 4(!) hours, fine-tuning and adjusting the calipers to make sure that the brakes didn't drag and that I was comfortable with the degree of braking that I had. George had an unwavering positive attitude throughout the entire process, even when it looked like it might not be possible to fix the brake situation, and I never once felt like he was in a rush to finish up with me despite spending over 7(!!!) total hours on my bike. He genuinely cares about his clients and does an excellent job showing that. As an added bonus, he also tells awesome stories about RAAM, Furnace Creek 508, and other races he has crewed. I couldn't give a stronger recommendation for George and for Velofix as a whole. read more

Will is the best! Thanks Velofix for keeping such a great employee on staff. I am lucky to have such a reliable and knowledgeable person to work on my bike and bonus... at my place! He kept in touch let me know what was going on and explained everything to the T. I'll continue to have him service my bike for the foreseeable future as I feel safe with my bike in his hands. Don't hesitate to go anywhere else. It's not always the easiest to find a spot that handles ebikes and Will definitely knows his way around one. Again if you need work, a tune up, anything done--I sincerely suggest Velofix and especially Will. What service! read more

I have a 10 year old bike which was in need of some love. I was able to easily schedule an appointment to which Don showed up on time. Don was great! He provided me with details on what parts/maintenance my bike required as well as, eagerly answering my questions. The process took about one hour and the bike feels great. Don was also able to change the tires on my aging bike. Overall, the process was easy, fast and a pleasure. I highly recommend. read more

Recommended to me by ElliptiGo customer service. Was able to get next day appointment and they were there ahead of time. Robbin completed a few repairs in under an hour - inclusive of time to study my unique bike - very time efficient service. I thought the price was a very good value given convenience of them coming to my home. Will definitely be trying them again the next time I need help. read more

Use velofix if you have an around town commuter bike that needs a minor adjustment. Don't expect this chain to be able to service high end road and mountain bikes. They say they can, but they lack the skills. An sram chain is not the same as a hyperglide chain, and putting an sram chain on a hyperglide without telling the owner, then bring surprised about the shifting problems, is malpractice. read more

Velofix is the best mobile bike repair shop in business. Ask for Don Snoop, he does fantastic work.

I had an Rad e-biked that needed to be serviced. Don worked on my bike. He did a great job and replaced the rear brakes that were completely gone. You pay for the convenience of coming to your home but I would use them again. I am happy with the overall level of service. read more

I had the Gold-level tuneup done on a Specialized carbon fiber road bike. This visit started out poorly -- the online booking system apparently didn't send the appointment information to George, the technician, so 45 minutes after the appointment time, I called the toll-free number to ask what was up. Shortly thereafter, George called me to apologize, explain the problem, and offered to come right away or reschedule at my convenience. I opted to have him go ahead and come. I let him know of a couple of issues I was having with the bike, and he got to work. He did a very thorough job that took almost three hours. All issues resolved, and the bike runs smoothly and quietly now. I was particularly pleased that although I had told him that I thought I likely needed brake pads, he assured me that I had plenty of wear left and it was not necessary. Also, the only chains he had in stock for my drivetrain were expensive premium chains, which he didn't try to push on me. He just let me know that I should replace the chain soon. So, all in all, I'm very pleased. I enjoy working on my bike but sometimes it's good to have a pro really do a thorough job. I will definitely use Velofix again. read more

I had such a good experience today with a service representative named Vera! Vera took really good care of my bike that's been in storage for about 10 years and needed to be brought up to working condition. I was only charged for what was needed and was shown everything worked on. I ended up taking a long ride today and it was amazing! The convenience of this service is great and I feels very fairly priced. read more

Great service, great tune-up, convenient, fast turn around time. If memory serves me right, the mechanics name was Mitch who assisted me. He arrived on time at my workplace in Palo Alto. The mechanic performed a basic tune-up and installed some new carbon wheels I had recently purchased online. Went for 50 mile ride a couple days after the tune-up and shifting was spot on. Highly recommended. I only wish they serviced the East Bay so that I could also make reservations at my home. read more

Our REI bike needed general servicing and adjustments of derailer, chain and brakes. Met our needs without having more than a few days' wait for an appointment, convenient and bike ready to go. read more

I found Velofix because my usual bike shop was somehow booked out two months in advance... and it turns out I'm glad that happened! The service & communication were great. After work is completed they send an invoice with all service notes. The entire transaction couldn't have been smoother. Though I don't often need bike work done, from now on the Velofix team will be my go-to. Highly recommended! read more

Velofix is a mobile bicycle repair service. I was having some issues with two of my most used bikes. I called Don at Velofix and scheduled a service visit. Unlike local bike shops who are scheduled our weeks in advance, Don was able to fit me in within two business days. Don is extremely capable and I highly recommend his services. Spread the word. read more

George pulled up a few minutes early. He had on his mask to bring our bikes to his van, got a little information from me, and went to work. Several hours later, both our bikes were running smoothly! A funny story - after I test rode my bike - I was standing talking to George and my tube popped right in front of him. We both started laughing, but George said he was happy it happened right then. He replaced the tube again (at no extra charge from the first replacement). He also let me know about future possible maintenance issues, as I was tuning up a very old bike. We did one gold and one silver tune-up. This was an excellent service with excellent customer service. I would use Velofix again! read more

Velofix is as good as it gets when it comes to customer service. Being new to road cycling, like buying cars, I had a million questions about the latest craze in the brand "Canyon", how the geometry worked for road bikes, maintenance and care. Shane the owner and Mark his colleague were amazing from the "phone call" I received from the manufacturer that they visit me and put my bike together. All I expected was "assembling the bike", but boy they went above and beyond. During the assembly process, they: 1. Answered every question I had about the bike 2. Showed me step by step how the bike was assembled 3. Carried the bike's box to public storage for me 4. Tested the bike and helped me with their basic fitting process In addition to their support, their Velofix van was fully equipped with everything I needed to hit the road - tools, accessories and products like lights/reflectors/bags, etc. Their after support was fantastic was well. I collected a rock chip the next day and Shane was attentive by text and a phone call to provide advice and guidance. In summary, I felt the service was great, the expertise was unrivaled and the biggest bonus was their approachability. read more

velofix - Silicon Valley - Mark spent a significant amount of time showing me the ins and outs of the bike. - Bike Repair/Maintenance Near Me

I know how to balance, pedal and steer a bike and that's about it. When I starting having issues with my brakes I put my bike in the back of my SUV with the thought of dropping it off at the bike shop after work. I received an email later that day that Velofix (mobile bike shop) would be at our work campus the next day so I decided to try them out. So very glad I did! Dave was super nice and so incredibly helpful! He chatted with me the entire time and showed me what he was doing with my bike (a hybrid beach cruiser) and why. He even gave me a great idea for getting my autistic granddaughter out on a bike! All of this was done within about 20 minutes! Velofix you made my day and made getting my bike fixed an enjoyable experience! THANK YOU! :) read more

A friend recommended I try out Velofix's at home service for our bikes, an e-bike commuter and a full suspension XC mountain bike. Scheduling was easy and quick. They were able to make it to the house in 2 days and got most of the work done that day. We did have to order some much needed parts (new brakes for both) and we scheduled the follow up the next week. Now both our bikes are running perfectly. Price is reasonable, the service is totally professional, I will absolutely use their service again. read more

I am fortunate to have entire Velofix crews to help me build my pro-bike: Shane, Dave, and Mark. Each one of them are very kind and passionate to cycling. They helped me put together my dream bike and realize my bucket list. In order to deliver my bike in relative short amount of time, Shane and Mark relentlessly searched parts for me because some components require special bolts or lock rings. I am also impressed by Mark's attention to detail and treat it as work of art. And it truly is. After my bike is finished, it is not just a racing device, but also a collectible art piece ready to be appreciated. I rarely write a review, but Velofix - SV warrants my praise since they have went far and beyond to deliver a bike with love and care. read more

velofix - Silicon Valley - Mark Stemmy just finished my bike with his care and love. - Bike Repair/Maintenance Near Me

Wow! I have been cycling for decades, and this is the best bike repair and maintenance experience I have had in that time. Don was right on time and did a super job of repair and maintenance on my road and TT bikes. What I found so impressive about this experience: 1- Don was efficient and clearly expert in his knowledge and ability to repair and perform maintenance on my bikes. 2 - With Velofix, you don't need to put your bike in your car and leave it with the mechanic for days. Velofix will repair your bike on-site, at your home (or other location). You won't be without it for days, maybe an hour or two. 3 - Because the repair is on-site, you can watch what is being done to your bike. Don explained every step of the repair process to me. This is very reassuring! The van was stocked very well with all the needed parts, including a sweet pair of tires for my race wheels. I recommend keeping the Velofix phone number in contacts on your cell phone, in case you need mechanical help on the road. read more

What a great way to to get a bike tune-up! I've been putting this off for a while. Scheduling a trip to the bike shop just wasn't happening. But having someone come to my home...?! Perfect! I saw the van parked along Canada Rd and stopped to get some info. I then went online to book an appointment. It was so easy. My bike now runs like a charm. Smooth shifting, no squeaks, all clean. Dave did superb work. read more