I've been with you since your very beginning but the service has become very poor and…read more undependable! Your street address is nothing more than a mailbox in a mail packaging store and when I try your phone service I get nothing but a series of blurbs trying to sell me something. I'm working on a replacement and will establish and notify you as soon as I'm able. toothdoc@pinehurst.net Larry E. Baucom, D.D.S.

I have been a loyal metronet customer since 2022. I have no problem with my service. It is great…read more Its the customer service on their 877 number. Their representatives apparently have no idea how to do their job. They are very polite and nice but they are so misinformed about the things they tell customers. I was changing my internet service from 500mb to 1gig. I was given an 8am till 10am Saturday September 27th window for techs to come out to my house to replace my modem and router with another set. No one ever came. I called back Saturday evening and talked to another customer service lady. After my upgrade was confirmed she gave me a 3pm to 5pm Sunday window for someone to come and upgrade my equipment. Again no one came. I called back. This time the representative told me no one was scheduled to come because it wasn't necessary. The changeover would be done from there. So I wasted my Saturday morning and Sunday evening waiting for someone that was never coming. So I am very upset and disappointed with Metronet's customer service personnel because they don't know their job. Now I feel I should be compensated for all my wasted time.

I've been with Metronet for a few months, and overall, it's been great. I'm on the 2 gig plan…read more Setup was easy, and the speeds have mostly been what I expected. There's the occasional dip here and there, but it's rare enough not to be an issue. I use it for streaming, gaming, and school, and it handles it all fine. The billing is straightforward, which I appreciate. Overall, it does what I need it to do without any major complaints.

Went in and was "helped" by a lady and she was rude and extremely unhelpful. Customer service all…read moretime low. At least act like you don't hate your job.

From the owner: I am your local Verizon business account manger. I am here to help you run your business…read moreefficiently! I can provide phones, internet, fleet management, etc for a reasonable monthly price and minimal set up required!