I've always had a great experience with this office. Super nice providers. Good parking. Never have a long wait. Spanish speaking. Highly recommend. read more

I went in for a general check up after not having a doctor for a few years. Medical Staff was very polite and professional

Amazing doctor and nurse practitioner. The person in charged of scheduling is absolutely terrible. Made an appointment for my mom after she was discharged from the hospital, waited for her appointment day to arrive and never received a call. I called the following day and was told they never created an appointment when I have messages to prove they did. Now we have to wait another 3 weeks for my mother to be seen. read more

Best care and love how Dr and Liz take care of there patients always. engaging in there level of care

It took me a while to find a pcp that I like. Both the doctor and NP Liz are very nice and take time to answer concerns or questions. I didn't feel rushed like in other offices I've been to. Really recommend it here. I'm happy with the care I've received and interactions I've had with the providers. read more

Liz is amazing! Her staff? Completely inept. There's one person doing prescriptions and she is ironically never in the office, nor do they send the correct dosage in to the pharmacy when she is. I'm honestly beginning to think her staff knows when me and my spouse call, and they simply don't like us or care enough to want to help us. 0/10, do NOT go to this office! Only rated 1 star cause it won't allow me to give 0. read more

Can you imagine going to a doctor only to have the PA act and answer to the real MD by name in the room with you and think that you have been seeing the real doctor the whole time when you were only seeing the PA? Can you imagine a doctor telling you to come for a scheduled appointment only to have the assistant in person in the patient waiting room tell you he has no time to see you due to an emergency and hear him down the hall seeing other patients? Can you imagine having an IPA that doesn't do electronic billing? An office that has no email and doesn't really understand how to get you to the doctor you saw before your prior medical insurance went bankrupt and you were referred by medical to go here? Can you imagine sharing your medical information out in the open against HIPPA laws when two patients are sharing the same intake room at once? Can you imagine a doctor not calling you during COVID for your appointment but you calling only to be told no reason but we'll get back to you? Can you imagine the office texting you with a third party system that offers medical coupons to you as an option when you confirm your phone appointment, an appointment that the doctor runs over 3 hours late calling, if he calls you? Can you imagine never seeing your doctor you were assigned to for over 3 years? IF... you've answered yes to all these questions, then this is the "practice" for you! Otherwise, keep practicing "your" distance from here. read more

Got new insurance this year and Dr. Velez is my primary care physician. It's May now, we are 5 months into a year, I still haven't been able to see the doc. Does this doctor even exist? Went to office today and the receptionist says doctor had an emergency, he's not in. They had my phone number wrong, they had my last name wrong. Clearly this place is a mess. Please avoid it at all costs. read more

I am a patient and have been coming to this office for years! Dr Velez and his staff are professionals and really seek for people's best interest. Nurse Martha Chavez was been helping me with my grandma, she truly has a gift and knows how to take care of her patients. Thank you Dr Velez for choosing quality over quantity when it comes to business! read more

The doctor here ordered my mom new medicine and the stupid doctor put the wrong birthday and now cvs won't give them to her till they get in contact with the doctor but they have the office closed and don't answer we've called multiple times no answer they closed the office without informing their patients that they were going to do that and that is very wrong of them. read more

I can't speak so much about Dr. Velez himself but the front office staff are an absolute joke and not a funny one at that. Incredibly rude on the phone and inexcusably disorganized. Calling to get an appointment as a current patient I was told that the person who handles appointments is out. This tells you everything you need to know about this office and the pathetic way in which it is being run. I have never come across a doctor's office where only one staff member is authorized or qualified to book appointments for the patients. This is something that seems pretty essential for all of the front desk staff to have some kind of familiarity with but not at Cesar A. Velez MD! Next I'm informed that this person is out to lunch and that they have no idea when they'll be back. I call back 15 minutes, 25 minutes, and then 40 minutes later and am informed that this person is still out to lunch and that they've been trying to call their phone but haven't been able to get through. This is their level of professionalism in a nutshell. The person who answered my calls seemed to grow frustrated with my repeated calls. Taking a rude tone with me! How dare I have the gall to need to see my doctor?! The nerve! I'm then told to leave my information (essentially a way to get rid of me so that I'll stop annoying the staff with my medical needs) and that when the appointment specialist returns from their apparently 2 hour lunch break, they'd give me a call right back. I do so reluctantly knowing that the likelihood of them actually calling me back is about the same as my chances of winning the Powerball jackpot. I wait another half hour and call. I explain that I've called a couple of times and that I need an appointment. Without acknowledging my previous calls or replying I'm put on hold instantly. 5 minutes later the person who was apparently going to call me back answers. Imagine my surprise when just as I thought, they didn't call me back after taking down my information. It's also funny that they needed to take my information down considering the fact that I was a patient there for years. I'm then informed that the earlier appointment they could give me wasn't for another 2 months. I asked what their hours were and then I'm informed that not only has Dr. Fernandez (their best remaining doc) left but the Physician's Assistant that was working there has also left and that only Dr. Velez remained. This is pretty telling of the work environment there. In my experience a high turnover rate especially of high-ranking employees always denotes a poor work environment. In over 5 years of being a patient at this office I never once saw Dr. Velez himself so I can't say anything about him. Both Dr. Fernandez and Dr. Rebecca were wonderful and I hope they are in a better work environment now but the front office staff are abysmal. If you're reading this and you're a patient here LEAVE! THERE ARE HUNDREDS OF DOCTORS IN THE CITY! DON'T PUT UP WITH THIS OFFICE'S INDIFFERENCE AND INCOMPETENCY ANY LONGER! read more

My mom has been having a very difficult time with this doctors office. And like I read in many comments the front desk clerks have horrible customer service. My sister called because my mom wanted to see a doctor and since they are aware my mom is on a wheel chair they said their temporary office elevator was not working. I took my sister directly to the office and she realized they lied because the elevator was in perfect condition. Every time my mom calls from her phone number they never answer and send her to a voicemail stating the office is closed, once again I took my dad and another lie the office was open. I believe the front receptionist has been getting away with such horrible service because she's related to the doctor but it's unfair for people that are sick to be putting up with such bad service. I tell my mom to switch from this clinic and don't understand why she's still there. Since COVID started they continue saying doctor Velez is on vacation and I just feel if he can't run a business why even have one. To those experiencing the same issues here is the number to file a complaint with the medical board 1-800-633-2322. Call and request the paperwork to be mailed to you or you can file a complaint online. ENOUGH IS ENOUGH read more

If you are looking for quality healthcare this is not the place. The front desk is incompetent and they might end up charging you for a lot more money than you expected after providing subpar healthcare. The receptionist got my insurance details wrong multiple times and I ended up with a crazy bill after I was initially informed that everything was covered free of charge. They also tried to refuse to give me my lab results until i paid (which is a HIPAA violation). Never going here again! read more

Terrible experience. We had both of our daughters get one set of the vaccination shots here. We called for their additional vaccinations, their office booked us an appointment. They had us wait over 40 minutes just to tell us that they cant do the vaccinations. They said they cant do it due to us having private insurance. She said the fact that we recieved the vaccinations the first time was a mistake from their staff and yet another mistake that they allowed us to book another appointment only to tell us that we could not be seen. Unacceptable that I took time off work only to find that this office chronically makes mistakes due to staffing issues. Its troubling to consider how many other mistakes may be occurring at this location. I will no longer be bringing my kids here. read more

Read the other one star reviews. Rude front desk. Poor customer service. Long wait times even when you show up on time. I've never seen Dr. Velez here which makes me wonder if this business is a front. Patients seem to primarily be the elderly who probably have all day to wait to be seen. Also walls are super thin so you're likely to hear other patients confidential consultations! The entire office smells of bleach. I've been waiting over an hour now.....Do yourself a favor (like I soon will) and find yourself another doctor's office. Update: I've been waiting an hour and a half now.... read more

So my bf and I are patients from this clinic for a long time now. But what it gets me mad it's that they just charge without and explanation. My bf received a form from the DMV and have to be filled out by a doctor of course he took it to this office (his regular doctor) and they wanted to charge him $150 and when he asked where is this number coming from they couldn't explain why $150? He already paid the copay just to request to fill out the form and still have to paid this much... It's unbelievable .... read more

The longest wait times. Every time is is 2 to 2.5 for walk in.... and WITH an appointment 1.5 at least. Doctor Fernandez is great but disorganized. The front desk has lost my paperwork and not sent authorizations or contacted me about test results. They say they are short staffed, but a lot of people need jobs in LA so I can't accept that as an excuse. It has been this way for a long time and they have a lot of older patients who should not be disrespected this way. Find another doctor's office who has staff that is considerate to patients time and care. read more

The wait. Was. Ridiculous. Especially considering I had called beforehand to set up an appointment. I waited about an hour and a half past my scheduled appointment. Otherwise, the doctor was efficient and friendly. read more

Man, these people just cannot get their act together. I've been there several times and each and everyone of those instances I've had to wait over an hour pass my appointment time. It is absolutely ridiculous! I'm no longer a patient there and I've already reached out to my insurance to make them aware about the poor level of service I've received at this clinic. read more

This review is for MARTHA, we visited dr velez's new office, Martha is an example of what excellent customer service should be. She has been with his office for years and is such great staff. Keep up the great work! read more

Very long waits. I never saw the actual Dr. The check-up was virtually nonexistent (put a stethoscope on my back once and asked me to breath, no follow up questions, no questions about my health, diet, etc), the office is dirty, and the reception staff is unfriendly. Look elsewhere. read more

This piece of crap doctor closed his office when I'm waiting for important tests to come in. They won't even give you the results over the phone since they only have a voicemail that says "go to the ER". This is a terrible doctor and staff who closed suddenly without notifying their patients and without working down their caseload. I hope everyone here gets sued. read more

Dr. Velez and his office engage in unethical, scam-like practices. I was refused the results of expensive testing unless I agreed to a follow-up appointment, during which the results would be explained to me and for which I would have to make additional payments affiliated with an office visit. Despite repeated efforts, the office refused to give me my results by phone, saying I would not understand. This was extremely upsetting and stressful. Would not recommend this office, as charging patients for tests and then refusing to share the (potentially significant) results until additional payment is made is fraudulent and dishonest. read more

Bad customer service, the girls at front desk HATE their job and are not happy to see patients. The Dr. is in a rush and doesn't even look at you in the eyes, feels as if he's not paying attention. Do yourself a favor and find another clinic, this is your health. read more

Once again..took over a month to get an appointment and for the second time I have recieved a phone call an hour before the appointment telling me that the doc will not be able to come in and see me today and that i will have to reschedule to a later date...The secretary was un apologetic and really did not have any answers for me about what to do next. This office is over booked and the staff is unprofessional....one star. read more

Amazing Staff. Got an appointment in a week. Only waited 20 minutes in office. Not the most updated environment but the care of the staff makes up for it 100%. Never been to a doctor with so much care for connecting on a personal level to make you feel comfortable. 20 stars if I could. read more

I seriously do not recommend this place to be your choice of a Dr. I never met with the Dr. I never even seen him. I met all the nurse they kept speaking Spanish Town me aside should know how to speak the language because "I looked Latina" excuse me? She gave forms to register and it was in Spanish and I asked for English and they said they'll translate it for me. I call the office several times and put you on hold and never pick up again. The Dr. Themselves didn't even look at what the issue or reason I came in. They wrote a prescription for me non related to my problem. - don't waste your time this is the most disappointing experience and waste of time. read more

Although there are some basic clinic type services here, you are looking at EXTREMELY long wait times...and when there is hardly anybody there which has always been a mystery to me. The staff needs to do much better with office administration...i.e. notifying a patient if the doctor has to leave early or will not be there at all. read more

Can I put below 1 star? Had an appointment at 12:00pm. I wasn't seen till 1:20 pm. I came in 15 minutes earlier than my appointment because my first time there. So I wanted to get the paperwork out of the way. When I signed in, I noticed there were 6 walk-in signed in before me. I asked when I signed in, if it will be late. She said I will take you in couple minutes. That couple minutes turned into 1hr 20 minutes. They didn't even apologize for the wait as a courtesy. The front desk girl didn't even ask the reason I was there for. I just moved to DTLA. Was looking for a primary physician. But the service here is horrible. The girl front claimed she game me my ID and insurance card back. I said no. She keep denying it and after awhile she found it in copier. Then they all went to lunch. When they walked out front of me, they didn't even acknowledge. I have been sitting in the empty room just waiting. I don't think I can make a place like this my primary physician place. read more

Have scheduled several appointments with this doctor but have never actually seen him because every time I've been passed off to a subordinate. Unlike most doctors he refuses to give you test results over the phone forcing you to come in so you have to pay him more money. And most recently I got very sick with the flu right before Thanksgiving. On account of the vomiting and constant diarrhea I had to reschedule my flight home for the holiday. I had to eat the $300 difference in airfare, but with a Doctor's note would be reimbursed the $150 change fee. Of course, like with the test results, the doctor (who, AGAIN, has never even bothered to see me at a single appointment I've scheduled with him) will not write the note without me missing work, going in to see him and, you guessed it, pay him more money. He's less a doctor and more a scam artist. Stay far, far away. read more

Dr. Velez is one the best Doctor I know. He treats his patient with respect and conpation. His nurses always welcoming you smile. They always so beyond their way to help you .. read more

Finally made my boyfriend leave after waiting an hour and a half for this doctor, with an appointment! How unprofessional! Their excuse? "some people take longer than expected". Seriously? It's your job to know how much time to schedule based on what their in for. That's how my doctor does it and I've never had to wait more than 15 minutes past my appt. read more

Doctor Velez is an exelent doctor and a great person his medical assistants are great I really love this clinic they are wonderful.

Amazing Doctor! Provides great service to his patients. Dr. Velez has been my doctor since I was a child. He has been my family doctor for 15+ years. He has a kind heart & is more like family! His nurses are the best and are very welcoming! Dulce is an amazing nurse. Very sweet and loving for her patients as well. They bothe encouraged me to be in the medical field and taught me to care for my patients with my heart. Thank you Dr. Velez & staff!!! read more

Dr. Velez is the most nicest, caring doctor you'll ever meet!

Dr Velez is an excellent Doctor. He is caring and compassionate. His staff is very friendly and helpful.

For a normal checkup with blood work, I have to make 3 appointments: initial appt, follow up on day with a blood tech, follow up to discuss results. That's 3 copays, and it should be one. Also, Ibe never been seen within 50 minutes of my appointment time. Pretty terrible experience all around. read more

dr. velez, is the best doctor in the world. when i was in pain he helped, 5 stars if i could i would give him 10 stars. for all of those negative reviews do not listen to them. i am very happy with dr.velez's care. and the staff at his clinics are very nice. read more

Dr. Velez is a decent doctor compared to the other ones in the area. But everything else is so bad that I had to change doctors. Here are the reasonings for the 1 star. It takes 10-20 mins to speak with someone because right when they pick up the phone they place you on hold. Then the staff has the worst customer service skills ive ever encountered. Very rude and they never pay attention. Then they tell you there's a 2-3 months wait to see him. The day of your appointment it takes another 2-3 hours to get called in to see the doctor. Once you are in there's a 50/50 chance you wont see him and will see their other doctors like Dr. Rebecca because Dr. Velez may be "out of town." So right there you wasted 3 months and never see your actual doctor. RIDICULOUS!!!! Back to Dr. Rebecca...She's a bit of a wacko. Her solution to everything is to eat healthy. When people get cancer, healthy food doesnt just cure it overnight. I really questioned if she was a real doctor. Apparently she has quit before so I find it weird that shes back. Also her nails were filthy, so much dirt on them which concerns me because when was the last time she wash those nails. Last but not least if you need to get any forms/authorizations sent to your insurance that will be another month for them to actually do it. In conclusion run far away from this place. The office is dirty and so backwards that you might as well google what your symptoms are and just diagnose yourself. read more

Dr. Velez is very caring, patient and has genuine concern for the medical welfare of his patients. My mother has several medical problems and we were very concerned and frustrated. Dr. Velez took the time to really listen, he explained her medical condition and treatment options and a medical treatment plan for her. We are very happy that this treatment plan has worked and she is doing very well. Thank you Dr. Velez and may god bless you!! read more