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    Velasquez Complete Auto Care

    3.2 (11 reviews)
    Open • 8:00 am - 6:00 pm

    Services - Velasquez Complete Auto Care

    Auto brake repair

    Auto engine repair

    Velasquez Complete Auto Care Photos

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    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    (23 reviews)

    Archer Heights

    Now, this is what I'm talking about! The place I went to get an oil change was super busy. Came…read morehere and wow the manager I assume came. Does this ever happen? Super professional Greeted me very kindly and explained how his garage works. And his staff is on top of things! He explained how my mom's car worked and if it needed anything else. This was amazing! They were attentive and completely checked her car out thoroughly. Even tire pressure, who knew? This is a hidden gem! They even showed me how my mom's cat didn't need much antifreeze and since I had one they pored it on also. This is what I am talking about! Early in the morning and I'm out in 10 minutes? I am not only amazed but highly recommend this spot to anyone needing an oil change! I am a highly satisfied customer and the best review I can give is a 5 star. And you all know I never give that!

    I went to the place in Alsip, in 122nd and Pulaski. the employee that took care of me refused to…read moretake my Groupon, even though I asked him to type in the code manually like most Valvoline places if they can not scan the code. I pleaded with him and he still refused, very unprofessional!! He open my glove comportment to get to a filter, he was having a hard time getting to it, so the F bomb was said many times. After everything I had in the glove department fell out, I told him I would put it back in. But he insisted to put all my stuff in. As I left, I saw half my stuff all over the floor under the glove compartment. Beware!! Terrible service!!

    Car-X Tire & Auto

    Car-X Tire & Auto

    (29 reviews)

    West Elsdon

    My front door was showing open when it was closed. Also, the interior light stayed on and the…read morepinging for an open door which would not stop. Car-X fixed my door latch to connect to the sensor and didn't charge me! I should mention that I had taken my car to a different place on Pulaski, they replaced several parts which I did not need and charged me over $700 without fixing the problem. Experience matters!

    I'm leaving this review not because of the mechanical service, but because of the abysmal customer…read moreservice and professionalism I experienced at the Car-X at 5418 S. Pulaski. On September 10th at approximately 4:40 pm, the employee working behind the counter (male, approx. 5'0 - 5'3" in height) was extremely rude, dismissive, condescending, and completely unprofessional. I came in as a paying customer with legitimate questions about my vehicle and was treated like I was an inconvenience for having the audacity to ask him. This wasn't simply someone having a bad day. This appeared to be a bad attitude on a full-time basis. What really stood out was that the other employees apologized to me for his behavior. They were courteous, professional, helpful, and knowledgeable. One employee ultimately stepped in, answered my questions, and made sure I was safely back on the road. That employee deserves recognition for providing the customer service that should have been there from the beginning. Unfortunately, the interaction was bad enough that I would have zero confidence allowing this particular employee to work on my vehicle. When a customer's concern shifts from "Can you fix my car?" to "Do I even trust this person with my car?"--management has a problem. Car-X management: please investigate this employee's conduct and speak with the coworkers who witnessed the interaction. Their reactions suggested this may not have been an isolated incident. I'm not looking for a generic "We're sorry you had this experience" response. I'm asking management to address the behavior. Your good employees are doing their part. Now make sure everyone representing your brand understands that customers deserve basic courtesy and respect. To the gentleman behind the counter: customers aren't interruptions, annoyances, or inconveniences. They're the reason you're behind that counter in the first place. If helping customers is that irritating, perhaps customer service isn't the right assignment.

    Velasquez Complete Auto Care - autorepair - Updated September 2026

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