These guys were kind and professional. Went out their way to service my 1973 Cadillac Coupe Deville. Installed a driver side window motor and it works great. read more

I went in there for an oil change and a tire rotation, and was done relatively quickly. The staff was very friendly as well. I would recommend again for a quick oil change. read more

My catalytic converters was stolen and I called my insurance who sent my claim to one repair shop that told me the wait time would be months. I went around the corner to Velasquez who fixed it immediately and I was out in less than an hour. Excellent customer customer service from Claudia at the front desk and fast friendly service from Oscar and Jose in the back. I am really appreciative to have this great service in the neighborhood; especially with school starting on Monday and needing a working vehicle to commute all over the city every day. Thank you!!! read more

Velasquez Complete Auto Care - Before and after. Replaced my stolen catalytic converter. - Auto Repair Near Me - Chicago, Illinois

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Don't waste your time going to Velasquez. I had an 11:30am appointment today to get my car's heater checked. After waiting almost 2 hours, I left. Before leaving, there were several mechanics just standing around chatting, including the guy that had my keys. Completely unprofessional. They don't value their customers and have no regard for people's time. There are plenty of better options for auto repair in the neighborhood. read more

Very friendly and helpful service. Went there just for some flowmasters for the challenger and Ended up bringing my suv for service too. Very friendly and fair. read more

I didn't get any Services done with them because when I called they gave me incorrect information. First they quoted me one price over the phone then another one when I arrived. Secondly, over the phone they told me they had the part in stock but when I got there they said they had to order it. I was pretty disappointed so decided to take my business elsewhere. The girl at the front desk was very nice and helpful but none-the-less that doesn't change the fact that going there was a waste of time. read more

Horrible experience have been coming here for years and now they keep changing management all for the worse ! Very rude they think they know it all horrible customer service I don't know how this place is going to survive like that just referred a family member to get a $30 water pump changed on an old 77 Cadillac probably 30 min. Job , I've done them but since it's cold I'd rather not long story short $30 water pump $15 thermostat $150 radiator , total at Velasquez came out to $700 I don't know how I don't know why my cousin paid for it anybody that knows anything about ma mechanic work tell me how they charged $125 labor to change the thermostat when it's I. Plain sight honestly It can be swapped in 5 mins I that car 2 bolts that's all well this complaint is going to the better business bureau too to investigate them for their abuse in prices read more

Velasquez Complete Auto Care - Auto Repair Near Me - Chicago, Illinois

Courteous, thorough and kept me informed of the work needed. Prioritized what had to be done and gave me options. Detailed my car after the work was complete. read more

Just wanted to thank Ivan the manager for taking care of me this morning. Their staff were very professional and friendly from taking my vehicle, to waiting inside with their receptionist/clerk who is very friendly, to the wait time to getting the whole muffler replaced. A huge perk was the affordability of the parts and labor. I definitely recommend Velazquez Muffler & Brakes on Archer Ave. Ask for Ivan and tell them Maria Trejo from Realty of Chicago sent you! read more

I brought my car in not knowing wat was wrong with it, & I completely agree w/the other "yelpers" that they appeared very professional,were very polite & seemd to be knowledgeable as they called me back at home a little later w/a diagnoses. I had dealt w/Ivan & he indicated that I needed my rack n pinion done, my sway bar(I own an Olds Bravada) replaced & that they are going to rotate my tires and give my vehicle an alignment. I then asked Ivan wat this will all cost me he expressed it was a big job so he'll "throw in" the rotation & alignment & with that it'll be in the neighborhood of $1200. Well, I wasn't expecting the amount to be so large, but, if it needed to be done, I gave him the "ok". I was called when the job was completed & the actual bill was $1292 as he explained how bad my parts were, they were breaking into pieces & how it was a good thing I had all this done. He also advised me that they "threw in" the alignment but to get new tires as mine were pretty worn. Ok, paid the bill, was out of there.I do have to say though, given the alignment & rotation done, the vehicle didn't drive any differently. I followed up on wat he & his guys suggested, went out got my 2 new tires but yet the car still didn't "feel"(ex: the steering wheel didn't "come back" on its own upon turning & when letting go of the steering wheel, the vehicle would veer off to the sides) right. And then exactly a lil over a month later my "New" tires were all eaten away where u can see the meshing coming thru and eventually I had a non-fixable flat front tire. I had to go back out buy ANOTHER set of tires(bcuz both were ruined) but the man who installed my 2nd set of new tires advised me to have that "wheel alignment" checked. I called up to Velasquez, told them of my problem they told me to bring the car back with my New tires and they'll do another wheel alignment free of charge. Ok, did exactly that. They took it someplace that's apparently TOP-SECRET as they refused to disclose to me where they have their alignments done at, bcuz still nothing felt any different. I finally took it to another mechanic(before these 2nd set were all eaten up) out of the neighborhood & their conclusion was that if there was 2 wheel alignments done, "they were horrible" bcuz the vehicle is all over the road. And they were right. The vehicle was hard to handle on the road, so they told me to leave it, they'll do the alignment. When I came back, the mechanic had me drive the car prior to paying the bill and now FINALLY the car felt safe, the steering wheel was "tighter" upon turning, the car drove straight when letting go of the steering wheel & it felt so much better. When I called Velasquez & asked the mechanic on the phone about where they supposedly took my car, he told me he can't give me that information as its private. I told him wat happened & how I now had to bring my car someplace else for a proper alignment he uttered something, laughed & hung up on me. I've done business with them before, thought they were reputable, but after this nightmare experience and having to buy 2 sets of front tires within a month's time, I don't think so anymore. Yes they're very nice to u initially, up until u have a problem with their workmanship, then they're not so nice. I might be a woman, but it is not rocket science that NO ALIGNMENT "thrown in" was ever, ever done. read more

Bad service the manager has a bad attitude took my car waited for an hour they were not busy at all I just wanted a oil change .. I had to walk out never again I step in here. read more