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    Vela Victor MD

    3.0 (2 reviews)

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    Boerne Family Medicine - Boerne Family Medicine is a Family Medicine Physician serving Boerne, TX

    Boerne Family Medicine

    3.0(24 reviews)
    0.6 mi

    This post is going to be a bit lengthy, but I feel its imperative to be as detailed as possible. I…read morerequested a refill of my medications a little over a couple of weeks ago. I take a couple different types of medications for diabetic neuropathy and have taken the same medication for more than 2 years. Life without this medication is very uncomfortable and painful to say the least. My medication was denied by the doctors office because Its been sometime since I was last seen in office, so they were requiring a visit. I guess NOT going to the doctor is now a bad thing. Nonetheless, I agreed and set up an appointment. The day for my appointment came and went when I realized the day after that I missed it. I immediately called the office to let them know that I was very sorry for my absence, but I had an emergency. My 11 year old Son's school nurse called to let me know he wasn't well, had a fever and had thrown up. I immediately went to pick him up and forgot that I had an appointment. I am now going to preface my Son's situation. My Son has a terminal disease and wheel chair bound for the remainder of his life. So, his needs will ALWAYS come before mine. The receptionist indicated that she would need to speak to the office manager because she wouldn't be able to reschedule me until the hold within the system was lifted. I also made sure to mention my medication wasn't refilled and I needed to get get on schedule at their earliest convenience. I again apologized for the oversight. I was just taking care of my kiddo. The following day I received a call from the Office and the receptionist said she would be happy to get me re-scheduled, but first had to collect for the no call fee, $75 dollars. I immediately responded with, a you have to be kidding me response. She shared that she had no option and referred me to the office manager who said she would not waive this fee because they waived this fee once before back in June last year. We no longer live in a world of compassion or forgiveness, especially when a co-pay or deductible is in place. I had every intention of seeing the doctor and would have gladly paid in advance for the re-scheduling of the visit, but $75 because I missed. What makes matters worse is I have been in pain since Friday last week because they held my prescriptions hostage. These medications aren't pain killers or muscle relaxers, but they do make a difference in my life. If you value yourself and want to be valued my your physician, this is not the practice for you. back to the drawing board.

    I could not be more happy with this practice. Everyone I see (doc or P.A.) is friendly but more…read moreimportantly knowledgeable. I have various issues that need experienced advice and I always trust the instruction I get. So well done and thanks.

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    Boerne Family Medicine - Boerne Family Medicine is a Family Medicine Physician serving Boerne, TX

    Boerne Family Medicine is a Family Medicine Physician serving Boerne, TX

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    Cibolo Family Medicine - Mary Miller

    Cibolo Family Medicine

    4.1(13 reviews)
    0.9 mi

    Love the concierge medicine idea. I'm a single parent and , last year, I spent over $6600 in…read morepremiums and deductibles before my insurance kicked in to pay 80%. - which was 6 days until the new year started. That's not counting my out of pocket for office visits, prescriptions, vaccinations, etc.... So closer to $7500? Now, I pay $175 a month for my son and self with Cibolo Family. I also signed up for vision & dental through work and a HSA Acct ($100/month). I also got a basic Major Medical Policy in case of a car wreck or some other major medical issue ($30/month). I'm saving $425/month in premiums. And there are no deductibles (saving $3000/year). Also, I love that, when I call with an issue, I am almost always seen the same day. Blood work, basic labs are done there and included. And the one time I needed to see a specialist, Dr. Hodnett called to make my appointment (the next morning) and arranged for a significant discount of that office visit ( it was only $100- still saved $325 that month!). Plus, you get to know your doctor and visa versa. I love Dr. Hodnett. He's proactive. Actually listens to my concerns and has never made me felt like he was being dismissive or placating me like a child (like my previous dr in town did). And the entire staff - at both locations - are so wonderful! They're always pleasant, and have gone above and beyond to help get us what we need when we need it. We're about to start our 2nd year with Dr. Hodnett and CFM. I tell everyone to check them out! I'll never go back to big corp medicine.

    My husband and I have been a part of Cibolo Family Medicine since 2020. We not only have come to…read morelove the concierge model of medical care but Dr Stuart and staff have become very dear to us. They are always kind, compassionate and professional. We have chosen to continue with them even as we enter Medicare stage of life. Their service has been a blessing and an absolute breath of fresh air from the norm. Thank you Cibolo Family Medicine

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    Cibolo Family Medicine - Dr. Sara Stuart, DO

    Dr. Sara Stuart, DO

    Cibolo Family Medicine - We are so thankful for all of our patients and their support and enthusiasm. Thank you for voting us Best of the Best for medical care!

    We are so thankful for all of our patients and their support and enthusiasm. Thank you for voting us Best of the Best for medical care!

    Cibolo Family Medicine - Ana Flores

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    Ana Flores

    ABCD Pediatrics

    ABCD Pediatrics

    1.0(4 reviews)
    0.1 mi

    I debated writing this review, but as a mom, I would want to be aware of this experience…read more I scheduled an appointment with Dr. Jessica Jean-Baptiste Singleton for my 3-year-old daughter, who had a fever and was complaining of significant stomach pain. Our appointment was at 4:30 PM on a Friday, but we were not seen until 5:35 PM During the exam, Dr. Singleton attempted to feel my daughter's abdomen, but my daughter was understandably tense and resisting due to pain. I was assisting in holding her still. Dr. Singleton stated she could not feel anything because of my daughter's abdominal tension and told me she could not determine whether it was appendicitis. She then advised me to take my daughter to the ER for an ultrasound, emphasizing that a ruptured appendix is life-threatening. Naturally, this alarmed me. I asked multiple times if there was anything that could be done in-office to avoid an ER visit, but she insisted that if it were her child, she would go to the ER. Following her direction, I went to the ER she recommended nearby, only to find out--after being admitted--that they do not perform pediatric ultrasounds. At that point, I was facing the possibility of needing to go to a second ER. When the ER doctor evaluated my daughter, he took a completely different approach. He had her lie on me and guided me through applying gentle pressure to different areas of her abdomen while he observed her reaction (Rovsing's sign), and then had her climb on and off the exam table. Based on these simple, non-invasive steps, he was quickly able to determine it was not appendicitis--without even needing to physically examine her himself. When I asked why this couldn't have been done at our pediatrician's office, his response was, "Well, it's a Friday night." This experience left me extremely frustrated. What felt like a lack of thorough evaluation resulted in unnecessary panic, a trip to the wrong ER for pediatric care, and ultimately a $1,500 bill for a visit where no treatment was even performed. As a parent, I expect a higher level of care, effort, and guidance--especially in situations involving young children and serious concerns. Please be aware of this when considering care here.

    We have been patients of ABCD pediatrics since moving here summer of 2019, over the past several…read moremonths it has been impossible to speak with anyone to schedule an appointment, both boys were extremely sick, left several messages but no call back so they were taken to an urgent care office and both children had flu b and strep. Most recently the 10 year old boy had tweaked his neck during sports so took him to the chiropractor. The doctor there provided a film x-ray for us to checkout of his office so Dr. Sheralyn Wood could review and then we were to return it to his office. Dr. Wood kept the film and when I went by to retrieve it..I was told "it was in a box" as they were moving offices. I accepted that and went by 2 weeks later only to be told "they did not have it and just go have another X-ray! How is this the best interest of a child? Exposure to radiation if no need be?

    Vela Victor MD - familydr - Updated May 2026

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