Thank you to Leslie and Dr Yang for being so amazingly sweet and helpful when I brought in my 6yr…read moreold pup Ray Ray this morning for vomiting. This has by far been THE BEST emergency vet I've ever been to!! Also great customer service from Gaby front desk. Never been more pleased wish they could be our primary care

I cannot express how grateful I am to the entire team at PetEmerg Emergency for helping save my…read moreBella's life. Bella is my 12 year old Yorkie who weighs only 3 pounds. Bella got into my guests chocolate chip cookies with macadamia nuts, and because chocolate is toxic and she is so tiny, I was absolutely terrified so we rushed her here to the E.R. From the moment we walked through the doors, the staff immediately took her situation seriously and acted quickly. The team contacted Animal Poison Control, developed a treatment plan, and did everything possible to help Bella. They monitored her so carefully for any side effects or complications and kept a close eye on her throughout her stay. A special thank you to ER Doctors Sherif, Bassuony, and Yang who cared for Bella around the clock. Their knowledge, attention, and compassion meant so much to me during such a frightening time. I also want to give special recognition to Catherine and Sandy. Their kindness truly touched my heart. They even checked on and looked after Bella during their breaks. Knowing that my tiny girl was receiving that kind of personal attention and love gave me so much comfort. From the staff who helped us during intake to the doctors and everyone who cared for Bella throughout her stay, I am incredibly grateful. You didn't just treat a patient--you understood how precious Bella is to our family. Thank you, PetEmerg Emergency, for doing everything you could to save my Bella's life and for taking such wonderful care of my little 3 pound girl. I will never forget the compassion you showed us.

I went as support for my friend. Her senior dog (18 years) had a bad dental infection. Not to get…read moretoo personal but she's going through a very difficult divorce and has been in survival mode for years. She's been focused on surviving and, in turn, feels awful she didn't get to give her souls dog the top medical care she knows he deserved. There was no judgment or telling her she's a bad dog mom. It was simply, you're here, let's meet the pup where he's at, and assess from here. The entire staff was friendly and incredibly kind. Although I am not the one who footed the bill, I thought a lot of the pricing was comparable to a regular vet. I would have expected higher prices for an urgent care.

I truly want to thank everyone at Heritage Animal Hospital for the care and compassion they showed…read moreour family and our baby Autumn during one of the hardest moments of our lives. From the moment we walked in and told them our baby was overheating they immediately rushed to help her. Both doctors who cared for Autumn were compassionate and honest with us throughout the entire process. The night staff and day staff were incredible and every tech who helped Autumn treated her with so much care. A very special thank you to Sara. Your beautiful words about God and miracles brought us comfort during an incredibly difficult and scary time. I will always remember your kindness and the hope you gave us when we needed it most. I also really appreciated the honesty from the hospital regarding treatment and charges. For example when the oxygen tank was not used for all of the hours originally anticipated they were honest about it instead of charging us for something Autumn did not receive. That meant a lot to us. Unfortunately our beautiful Autumn continued to decline and we ultimately had to say goodbye to her. It was absolutely heartbreaking but I will always be grateful for everyone who fought alongside us to try to save her. My only concern was the hospital's payment policy regarding 24 hour care. Autumn was only hospitalized for approximately 6 hours and I don't personally feel it is fair to require payment based on a full 24 hours when an animal does not remain hospitalized for that entire period. I hope ownership considers reviewing that policy because everything else about the care we received was compassionate and professional. Thank you to both doctors and every member of the day and night teams who cared for Autumn. Thank you for moving quickly when she needed you most and for being honest with us throughout her treatment. Most importantly thank you for treating our baby like she mattered. We will never forget it Rest in peace Autumn

I wish I would have come here immediately instead of the other veterinarian office that I went to…read morefirst. Dr. Shannon Graham is the best! She correctly diagnosed my dog Max's issue, which my previous vet misdiagnosed. She then successfully performed surgery on Max, being very careful with the sedation because of his advanced age, but simultaneously throughly and completely treating my dog. On top of that, she spent time with us to make sure that we understood what was happening and how to follow up with Max's care at home. You can tell she really loves animals and has a heart for people. We even found out that Dr. Graham stayed almost 3 hours late to help us, after having a very challenging day with her other patients. I also really appreciate the rest of the staff here, who helped me get Max into the facility (he's heavy!), and who were both professional and kind. As above, I wish I would have come here first. Don't waste time and money going somewhere else that may misdiagnose your dog, like what happened to me. I highly recommend that you come here first, too!

Please read this before coming here. I brought my very sick senior yorkie in yesterday morning…read morearound 10 am since we were referred here by another EMERGENCY hospital that was not equipped for an ultrasound which was what my baby needed. We didn't get vitals until an hour later and then once we're in a room an hour after that to talk to a dr we waited for another 2 hours and then the dr tells us they'll go ahead and do the ultrasound and said it will be done anytime before 6pm because we were a "walk in" THIS WAS AN EMERGENCY SITUATION and my dog was actively dying!! Mind you we got there at 10 and the whole time his gallbladder was ruptured and leaking and there was no sense of urgency at all. Not to mention the doctors attitude was so cold and casual I believe her name was Zamora. Once the ultrasound was done around 3/4 pm we waited and waited and waited still for them to talk to us about the results probably over another hour or two we were waiting all for Zamora to come in very causally once again and say his gallbladder is the cause of all this and it has mucocele which is causing inflammation and he needs surgery. She just came in, opened her laptop and told us the findings. She didn't even SHOW us the ultrasounds or go in depth like every other place I've been to. You would think for $1,900 they would do that but no all they care about is the money and it shows. After she told us the news I say when are you doing the surgery and she responds "right now I'm holding the surgeon here" and then quotes us 17k minimum and 20k maximum for this surgery and hospitalization. So we're over here panicking and stressing because he's actively dying and they're trying to rob us and on top of that giving him a 50/50 chance of survival. Me and my mom were in panic trying to find another way another place to just save my dog since this is just not realistic for an average person but they seem to think otherwise. Anyway we asked if we could have a moment to discuss and make phone calls and throughout this whole time suddenly they were readily available and not busy and kept coming in to the room asking if we've made a decision yet and then at one point come in to say "so you're not doing surgery then? So I can send the surgeon away" how could they say that when all they had done all day was making us wait and suddenly it's urgent only when it comes to getting money!! And every time I asked a question regarding his rupture and gallbladder the lady kept saying "let me ask" "let me check" because the doctor that was just there had already disappeared!! We ended up making a phone call to an amazing vet hospital in Tijuana called "hospital de Mascotas SAJI" we called them and they said to bring him in as soon as we could so we got our baby back from this place and declined the surgery which they did not look too happy about. On the way to TJ, the vets over there were asking for all his lab work in order to be prepared for his surgery and when I called marqueen for his records and ultrasound results to be emailed to me they took over an hour and I had to call 3 times! said the doctor needs to sign off even though we were just there and we're entitled to our records. We made our way to Tijuana Mexico where they did a quick ultrasound that took minutes as soon as we got there and then proceeded with surgery. Unfortunately our baby didn't make it I only wish I would have come to this place in Mexico sooner. If only MarQueen treated this as an emergency as it was after all it's in their name and did tests sooner perhaps we could have gotten him to his surgery sooner and he would have had more of a chance since he was too far gone by the time the whole day of waiting around has passed. To everyone reading this I suggest you find a vet in Mexico or go to this one for a pet emergency or even any need. They care so much more about your pet for not even a fraction of the cost and on top of that they were COMPASSIONATE. I was also quoted $1,800 in Mexico for the same surgery, medication and hospitalization if my baby had pulled through.

I would like to give kudos to Salina. She is truly a wonderful and caring person. I was having…read moretrouble giving my dog his medicine--so much so that he bit me. When I called VCA for assistance, Salina immediately stepped up to help. On multiple occasions, I had to bring him in, and each time she greeted me with a smile and was ready to assist. She took the time to sit with me, listen to my frustration, and understand my concerns about my dog. She never rushed me, and I never felt as though she didn't care or that I was just another customer. That meant the world to me. I genuinely felt heard. All of the staff at VCA deserve a big thank you. From the doctors to the reception team, everyone has been truly outstanding. You all have my heartfelt appreciation.

I'm back almost 10 years later brought in another dog for an emergency.......same thing tried to…read moresell me subcutaneous fluids for $80 when my dogs potassium was *slightly elevated*. Due to my line of work I know that slightly elevated potassium does NOT equal dehydration and they just tried to use scare tactics on me. Had I not known better it probably wouldve worked. The vet failed to mention "when red blood cells rupture during or after the draw, they release intracellular potassium into the sample, inflating the reading. This is especially common with small/difficult draws" Dehydration alone doesn't cause meaningful high potassium unless it's severe enough to cause reduced kidney perfusion/acute kidney injury, or there's an underlying issue like Addison's disease, urinary obstruction, or significant tissue damage. Her creatinine and BUN are both normal no sign of the kidneys being under that kind of stress. So "dehydration" as a standalone explanation for a mildly high potassium doesn't fit well with the rest of her panel. Get it together vca.

I had to bring my dog here to be euthanized, and although it was one of the hardest things I've…read moreever had to do, the staff made the process as smooth and peaceful as possible. Everything was handled with so much care, compassion, and respect. Everyone was kind, patient, and understanding during an incredibly difficult time. I truly want to thank the entire staff from the bottom of my heart. Thank you for taking care of my dog and for helping me through one of the hardest moments. I know this is part of your job, but the compassion you showed meant more to me than you probably realize.

While the staff seem "nice" I really question the Vet's skills and capabilities. We waited for SIX…read more(yes 6) HOURS while literally NOTHING was done to assess our pet. When we finally were called in to an exam room, we sat for another 20-30 minutes waiting...then the Vet came in and asked us what our concerns were about our pet.. Keep in mind, THEY HAD OUR PET IN THE BACK after we completed paperwork about the concerns 6 hours prior. At that time, the Vet then started insinuating that the pet 'could have' pancreatitis and a few other strange diseases which we inherently knew was not the case. The issue we Pruitt the pet in for was very specific and basic. Needless to say, we quite literally grabbed our pet and left. I'd recommend staying clear of this place.

The staff were very supportive when we arrived. They also gave us an estimate of costs before…read morearrival-- the transparency around the affordability of pet care is very refreshing!

I'd like to take this opportunity to share my experience at IVVS with you…read more Without going into too many details, my dear cat Stuart was severely ill and needed emergency treatment. The amazing team of Dr. Carroll, Sierra, Charlie, and Liz treated us with kindness, compassion, and saved my boy's life. This world can sometimes feel cold, cruel, and unforgiving, but our experience with this special team has reminded me that this is not always the case. Every kiss, snuggle, and purr I now receive from my boy is made possible by their aiding us in our time of need. To anyone out there seeking veterinary care for their fur babies, I cannot recommend going to IVVS enough. They are by far the best veterinary care I've ever experienced. To the team at IVVS, I'm overwhelmed with a feeling of gratitude and I thank you from the bottom of my heart.

Not to long of a wait and very affordable. The staff and Doctor are all really nice as well.read more

We love and appreciate this clinic and all their staff. We have had many emergencies and said a…read morefew goodbyes over the years. Everyone caring, competent but more importantly compassionate during such a sad parting. Today was one of them. They compassionately took our chicken Penelope who we had to say goodbye to, when other advertised animal emergency vet in Redlands (industrial) did pet discrimination and turned us away (even though we called in advance and was told yes we could come for euthanasia for our Girl).

This amazing clinic, a wonderful and caring staff, and an amazing Dr. Singh gave their all to help…read moresave our community stray cat PeeWee. The service and care they gave was the best! Dr. Singh offered everything he could to help us and truly cared . Sadly, we lost PeeWee but I am forever grateful he was there with this wonderful staff who watched over him. Thanks to all of you for caring so much. If you need urgent care, this is the place to go. Ignore the negatives. It must been previous owners before .

Horrible Experience! I wish I could give a 0 or a negative…read morestar review! We brought our 14 years old cat to this "emergency" clinic at 10:20PM. A lady came out not to greet us but told us that they close at 11PM due to new management and this is place is sold to another company. The doctor was seeing the last patient of the day and was referring us to another clinic in Glendora. We told her to please ask the doctor to take a look at our cat. We are willing to pay double the visiting fee. She went in for about 5 minutes and then another gentleman came out and told us the same thing. The clinic was sold and we close at 11PM now, etc. I took out my phone and showed him that it's 10:27PM. He said they wouldn't have enough time to do procedures to our cat. I told him our cat is old and he can't handle that much pressure anymore going to Glendora.. Long story short, this place has last call like some high end restaurant and I'm guessing everyone wants to get off work right at 11PM. Good luck with the "new management last call clinic". Getting off work is their first priority and not saving pets lives!

Losing a pet is never easy, but saying goodbye to our beloved 16-year-old Pekingese was one of the…read morehardest things our family has ever had to go through. In such a devastating and heartbreaking moment, the staff and doctors at Corona Animal Emergency Center were absolute angels. From the second we walked through the door, they treated us and our sweet dog with the utmost dignity, gentleness, and profound compassion. They did not rush us at all; instead, they gave us all the time and space we needed to say our final goodbyes, explaining the entire process with so much empathy and care. While our hearts are completely broken, we are endlessly grateful for the tenderness and kindness the staff showed during our baby's final moments. They made an incredibly painful experience as peaceful, respectful, and comforting as it could possibly be. Thank you from the bottom of our hearts for the incredible grace and care you provided.

If I could give this place negative stars, I would. I have had multiple bad experiences with this…read morebusiness. I wouldn't even consider this place a vet, more like a money making sceme and they know it. They just straight take advantage of people and their pet emergencies. Also, they take the upmost advantage knowing that they are the only business in the area that is open 24hrs. The prices are through the roof and won't even start any sort of treatment or care without payment. I even had insurance that covers accidents for my fur baby and they refused to acknowledge it. I have two dead cats because of these "vets" and they could care less. My first cat I brought in because he was acting funny, it was late about 2am. they said it was Parvo. I said I wanted to get a second opinion and that i need to go to protect my cats at home, just give me my cat back. well they sat me in a room , for over an hour, then vet came in and told me i she wont treat without payment and the parvo shpiel. I said just give me my cat back, waited another hour. then they brought him out to me with a bunch of shavings and IV wounds and while the nurse was handing him to me she handed me a bill. i didnt even look at it but said Im not going to pay for this, i didnt consent or sign anything. il send it to insurance in the morning and they threatened to call animal control on me for neglect and abuse.Well My cat later died that night from the does of poison they gave my cat for the euthenasia they charged me for come to find out. Last night a baby kitten got attacked by three german shepards so I rushed her over to their clinic. I relinquished her as a stray and they said have a nice day. I asked the lady up front how do they handle strays or unknown owner status pets? She told me they get a grant to run tests and treat the pet in emergancey situations then let animal control take over. Well I show up at the animal shelter and the cop told me the clinic sent zero paperwork and no tests were done on the poor baby and that if the owner claims the cat that the owner will pay for the vet bill.Im like what vet bills?! they didnt even do anything for the cat, she could be internally bleeding?! so everyone sucks and they are all just about the money. THEY DON'T CARE ABOUT YOUR ANIMAL AND WILL OVER CHARGE AND UNDER SERVICE YOUR PET. THEY CALL THEMSELVES EMERGENCY BUT THEY DO THE BARE MINIMUM FOR THOUSANDS OF DOLLARS.

Amazing how the people in this industry don't answer their phones. This company answered on the…read morefirst ring and Bruna was very kind and knowledgeable about pet transportation. She took the time to explain in detail everything I would need to do in order to have the dog shipped and received! Thanks Again Bruna!

I can't be any more thankful. I was a mess when my baby was hurting and I needed help. Brenda was…read morefast, caring, and professional. My baby boy is doing well now. Thank You!!