If you are going to an after hours clinic you know it will be up to luck to determine how long you…read morewait. Our pet was conscious and able to breathe, so I was fine when certain conditions got rushed ahead of us. We waited about two hours before getting out of the waiting room, and then another two hours before seeing the actual vet. But after 4 hours of listening to your dog wimpering in pain, even the most sensitive and calm people would start to break. I wish someone had at least taken a glance at him and give some reassurance. When our pet was finally seen, the treatment was done promptly. In less than an hour he was returned and we were told to wait a couple minutes for the vet notes and medicine. We waited two hours for those notes. My dog was a miserable mess from the meds, his e-collar, and all his wounds. The lady working at the desk that night was very nice and tried to reassure that we would indeed eventually get to leave. But it is just never something I've had happen at any other format of doctors office before. Usually when places are busy, they do their best to sweep you right out the door. It's this final two hour wait that gets them two stars instead of three. All in all, we were there 7 hours. I would not want to go back, but after hour choices are limited. This place was at least clean and the employees seem nice enough, but I would still encourage your pets not to get sick/injured on a Sunday or a weeknight.

PLEASE READ...LONG BUT IMPORTANT!! I brought my 7 week old puppy to the emergency clinic who did…read morehave a heart murmur to be looked at because she wasn't eating and seemed as if she were dehydrated. First off, he wait was a ridiculous 4 hours for a place where you need immediate care, and then they make you wait in parking lot and don't communicate anything to you. After 4.5 hours I demanded to see my puppy after being told she still had not been assigned to a doctor. Dr. Traynor came in first and said her condition had worsened and she recommended euthanasia. I was shocked because I had not brought them a dying puppy and never intended to euthanize her! She said she had done a sonogram and she had heart disease. She shot down any idea of surgery saying it would be too expensive and when I said I wanted to bring my puppy home, she further argued with me that she was suffering too much for that. Finally, I reluctantly agreed to euthanasia. When they brought my Olivia into me she was already dead. I pointed out to Dr. Traynor that she wasn't breathing, was cold and her eyes were glazed over and she immediately checked for a heartbeat and said there was one so she had to get the medicine in her before I would object. I was so overwhelmed with grief at that point that I couldn't even function. Later, I thought about the whole situation and it just didn't make any sense. It became obvious to me that they put her in an oxygen cage and simply forgot about her, leaving her to go down hill with no care. I later met with Dr Traynor and the Administrator and got more unsettling news. Apparently they don't document when their patients are treated and could offer my no more than a document that said she was sleeping when I asked for proof that they were monitoring my puppy. The sonogram was never noted on her chart and only diagnosis was heart murmur and suggested treatment was euthanasia, which was the only thing on my bill. Dr. Traynor further admitted that when she was initially admitted to the hospital, someone looked at her and decided euthanasia was the treatment. They further agreed that I should have been communicated with and told 4 hours earlier of their plan, so that I could have made a decision earlier on which would have been to take my puppy home. I drove an hour to their facility because they are supposed to have specialists to take care of heart issues but instead they have vets just out of vet school! Lastly, I had a conversation with Dr. Rob Presley, the Chief of Staff, who assured me that they had always had the best interest of their patients at heart but eventually just wanted to pay me off and have me sign a gag order for his insulting offer! I suggested many changes in order to benefit future patients and ultimately clear up problems but apparently he is not really interested in doing that. I have spoken to many of the negative posters here and they are willing to join my crusade to get Upstate to take notice of their short comings and join in the voice to be heard. I will be taking to the media and animal rights groups to get my story and all of the others out there in hopes of Upstate finally taking notice. Please contact me if you want to also partake in facilitating some change so that you beloved pets will get the proper care they deserve! And please do comment if you've had a bad experience so that others will know of the cruel and sub-par service Upstate Emergency clinic offers!

Out kitty was so sick. We were planning on putting her down the next day but she went done hill so…read morefast and we couldn't bare to see her suffer. The staff at VEG was so wonderful. They took us in a room right away and were soooo kind and caring. Highly recommended.

Such caring and fun staff who work well together and seem to enjoy it…read more They take such compassionate care of the pet as well as the owner.

One year ago today I said good-bye to my buddy of 11-yrs, DiNozzo. After surgery by a local vet for…read morewhat turned out to be a high-grade tumor we were referred to Upstate Vet. After some tests Dr Martinez recommended 8-chemo treatments over 4-months. All went well during treatments, but unfortunately later more tumors appeared. Dr Martinez said further treatments would not be productive and predicted he had 3-6 months left. The doctor suggested medication that might slow the progress. He lived 7-more months. When the end came we went to UV where the doctor verified it was time. They have a "comfort room" where I spent time saying good-bye before Dr Martinez administered the drug. DiNozzo passed peacefully in seconds. Everyone involved was gentle and respectful. They made a clay disc of his paw print and later sent a book to me about dogs in heaven that was signed by many employees that had met DiNozzo. Dr Martinez wrote a nice note in the book. As DiNozzo had been a patient at UV Dr Martinez said there was no charge for the final visit. All pet stories don't have a happy ending but going to UV got us another year together. I truly appreciate the care and treatment that was given to my fur buddy by the team in building #1 at Upstate Vet in Greenville, SC.

Never received a call back as their business stated concerning the medication my dog was on for a…read moresnake bite. Called 8/29/25 and 8/30/25 and recorded statement said I would be called by the end of the next business day. Still nothing. Thank God my regular vet did respond on his day off!

I wish i could rate 0 stars! Leopard Gecko i bought had a severe issue and they sold him to me, its…read moreuncureable and im putting him down tomorrow, i have had him 45 days so pet co wont do anything, spending $1000 on vet trips.

I wanted to bring to your attention my recent experience at your store. Unfortunately, I found the…read morecashier at the front, who had purple hair, to be quite unhelpful when I asked for assistance. It seemed she was not willing to provide support, which was disappointing. I believe it's important to have staff members who are eager to assist customers, especially as they represent the store. She did not have a name tag, so I wasn't able to catch her name.

It's bad enough when your four-legged-child gets sick, but it is worse when you're traveling and in…read morea city where you don't know left from right. We had evacuated to Athens from Charleston for Hurricane Matthew and three days into our stay discovered our sweet girl was swelling really bad in her face. When our initial attempts to self medicate with children's Benadryl failed and she started throwing up, I took her in to this emergency vet. The tech and doctor working that day were extremely caring and thoughtful. They approached the examinations and subsequent care plans with reason. After two visits in one day, we eventually settled back into our hotel room and watched our baby like hawks. Connie, the tech who had helped us, called before she wrapped up her shift to check on things. We felt very confident in the care we received. The facility was clean and had everything needed to run diagnostics on our girl. If you find yourself in the unfortunate situation of needing emergency vet care, this hospital is a great option.

Staff here made a traumatic night much easier. I had a 6 year old siamese in fine health who very…read moresuddenly threw blood clots into his heart and lungs..I rushed him to the Hospital and Dr Hopkins was kind and truly informative--explained the condition and my options. As hard as it was, I had to let him go, as even with a pain injection he was in extreme pain and there was no hope. Dr Hopkins and Tammy (I think) let me hold my cat in my arms like a baby while they put him to sleep, then afterwards let me and my wife spend as much time with him as we needed before leaving. I could not ask for more humane, professional, compassionate care. Truly this was some of the best veterinary care I've seen in 40+ years of bringing my pets to vets.

If I could leave zero stars, I would. This place is only concerned about money. I took my cat…read morethere. He was in excruciating pain. They said that he had blood in his urine and his bladder was inflamed. It was "something" that mimicked a UTI. They said that they flushed his bladder with something that cost me $106. They gave me some type of pain pull. NOTHING WORKED. He was still in excruciating pain. They charged me almost $700. I took him to the regular vet, and they said he had a really bad UTI. They gave him an antibiotic and pain medicine, and I walked out from there for $235.

If you actually gave a flying crap then you would have sent us straight there and NOT waisted my…read moretime. All I read was excuses. Give me a refund for the office visit and stop making excuses for a fraudulent practice.

This place only cares about money, not helping animals..... The "hospital" where your pets go to…read moredie! Oh sure, they will tell you that they'll do all they can for your fur baby...as long as they can get more and more $ out of you....otherwise, they'll find excuses to euthanize them! BEWARE!!!

We have been clients for 15 months after our dog's initial diagnosis of Cushings Disease by one of…read morethe staff veterinarians. The disease was confirmed by testing and we began a course of medication with good results. Over the past month month her personality has begun to change. We are concerned and wanted to speak by phone to the veterinarian who first consulted with us about possible long term disease impacts. Our request was denied and we were told that we would have to make an appointment in order to speak to the veterinarian. After spending several thousand dollars with this practice, it seems heavy handed to refuse communication with the veterinarian who could provide some understanding of possible disease progression prior to a clinical visit.

You know, I have mixed feelings about this place right now. They are the only emergency clinic in…read moreAnderson so you don't really have a choice. It's $180 just to walk in the door which is fine with me. I thought my dog was dying. I was informed the wait time was between six and eight hours to see a doctor. They had one doctor on staff and seven dogs ahead of me. I am not sure they are seeing one dog an hour. That seems a little odd. I heard them answer the phone several times and tell people to go to Greenville because they're full. With that being said two hours into it I left and they gave me my $180 back so that's a plus. The ladies were very nice. There was nothing wrong with the place. But I think an eight hour wait to see a vet especially an emergency vet is ridiculous. Hence the word emergency.

This place has terrible customer service. I have called them 4 times and left 2 messages. I started…read morecalling and messaging since 7 am and it's 10 am.

Jamison contacted me and sincerely apologized. Outside of the one in discretion they did very well…read moreby Boots. Everyone is entitled to make mistakes but owning up to them is huge And everyone should show grace when there are adversities.

My dog initially went to the emergency room.Since then been dealing with Dr. Ross several months…read more Last visit they did have the chemo ? so was sent away. Now my dog is sick again and they want me to come to the emergency room. When first asked I was told it would cost $138 when pushed, another $1500 was added to the bill. We know all he needs is a citrate to combated calcium levels. Shame. BYW the doctor has not called once. Shame. I've paid over $10,000

I was very upset when I got my dog after my grooming appointment. The staff asked me if I wanted…read moreshort or fluffy hair on my dog and I specifically said "fluffy." Which I did not get as you can see. They hurt him by cutting his nails way too short, MORE than 3 nails have blood stains on them. All in all, I was very disappointed in my service and will NOT be returning. Would not recommend them. They also charge an extra $5 'first time customer fee' and I feel like the reason for this is because they do not have a lot of repeat business.

Best groomer I have ever used .. would never use any one but her .. And my baby looks amazing when…read moreshe is finished..thank you so much ..