This is a mediocre urgent care. They want you to handle all the check in information online…read moreincluding taking a photo of your insurance card front and back and photo ID front and back. It's tedious when you're not feeling well. The lady at the front was kind to others but not particularly nice to me. The clinician who saw me was eager to diagnose my issue as a virus that needed to run its course rather than listening to me when I advocated for myself since I knew what was wrong. It's super close to me but I'll hesitate to return in the future. I'd rather go to Patient First for a slightly better experience.

We were in a hotel and my daughter woke up not feeling well. Found this urgent care via insurance…read moreapp and this one. Was very happy. Took our insurance. We got in quickly (it was 8am). Everyone was nice. They did a cultural in house and called in a prescription that I picked up and hour later. Easy and efficient and pleasant - could not have asked for an easier time when finding yourself ill at a hotel in an unfamiliar city.

I have been to Med Express Urgent Care many times and the customer service was pleasant an…read moreexcellent service. I registered and 10 minutes later I was called in and out within 30 minutes. I work in the Er and my little this cold aches broken down toe can be taken care of at medexpress and save the bed in the Er for the really sick peoples. Thank you MEDEXPRESS for all that you do I appreciate you.

They took 199.00 at the front b/c my insurance did not cover their care. They could not treat me…read moreand told me I would be refunded. I chased them for MONTHS never got a refund! The doc and staff in the back were very nice but as soon as the doc told me he could not treat me and I need to go to the ER, they should have IMMEDIATELY reversed that charge.

Being ill is never fun, but I was truly thankful for choosing this clinic for my treatment. From…read morethe friendly receptionist to the attentive doctor, everyone was incredibly supportive and polite. I appreciate the team for their excellent care and warm welcome during my visit.

Coming to Patient First isn't my favorite thing to do. However , whenever I'm there and I catch…read moreWinston, the Medical Assistant, I know that my experience will be elevated. He's super personable with an infectious, bubbly personality. Even on days when I really don't feel social and want to limit my interactions/conversations with people, I'm instantly in a better mood when I interact with him. I truly wish we had more medical staff like him as he truly cares about the experience of patients and handles them with the utmost care.

We had to go back, F/U to the original issue. It was packed on a Monday afternoon. They did what I…read morewould call (with my zero medical experience) triage. After folks checked in, they were called back for blood pressure and other basic things and sent back to the waiting area. To me, this meant a way to ensure there was not an urgent underlying issue that may not be part of the reason that peeps checked in for - and to expedite when a room was assigned. The blonde at the reception desk may have been the same as our prior visit... no matter, she was moving and shaking - facilitating moving people around as needed to make us feel like things were progressing. It really helps to see movement of any kind when you are waiting. IMO. We had another good experience. They were very busy, but things moved along. The nurse and doc were great, as was the CAT scan tech. Again, our doctor spent time with us. Given how busy it was, he could have said "X" and follow up with "X". He did not, we had a discussion. We left with good advice and a disc of our scan. Another good visit.

Terrible visit. I walked in the front door with a note from my ophthalmologist, explaining exactly…read morewhich tests he wanted me to go and have run "at the ER". I handed the paper to the front desk, and I explained the exact message from my doctor to at least three nurses. Then I explained it again to a doctor, and after keeping me there for an hour and a half, charging me for a full emergency room visit, they informed me that those tests are not something that they are capable of running at that facility. So they would need to transfer me to a hospital and check me in. Then they discharged me "Against Medical Advice" because I wasn't interested in them transferring me immediately to a hospital to become an inpatient there. They found absolutely nothing on my exam that would warrant transferring me to a hospital immediately. They only had my note from my ophthalmologist saying that he wanted these two tests to be run and that I should go to an ER and request those two tests. Why didn't they tell me that, when I walked in the front door with my Dr note on official letterhead, telling exactly which tests my ophthalmologist wanted them to run? Why did they waste my time and charge me for an emergency room visit when they could have told me immediately, at the front desk, that they cannot do those tests and that I should just go to the regular Dr instead? What a ridiculous way to respond to a request they already knew they were not equipped to fulfill. I walked in unassisted, clearly not in any emergency condition, simply because of the ophthalmologist' poor understanding of what the ER offers.

The Southside Health Center is part of Daily Planet Health Services, a fully integrated health care…read moresafety net provider. I've been to this clinic at least 8 times since January 2015, and am always amazed at the level of care offered, and the professionalism of the staff. I like to sum up reviews with a single word, and for the Southside Health Center, the word is "inclusivity." Services offered are general medical services, pediatric, dental, and behavioral health. I am unaware of the full scope of services offered, but I would recommend SHC to anyone, irrespective of their means. The interior is squeaky clean. There are always sufficient receptionists to accommodate both the English and Spanish community. Additionally, they can provide translation for a large number of languages, including French, Portuguese, Creole, and Italian. The parking lot can be crowded at times, but it has never been too full for my car to fit in.

My mother arrived at 7:50 , an African american women with a pony tail on 01/02/2025 sat at the…read moredoor and stared at her for 5 minutes while she was at the door. The policy says online that if a patient arrives and walks inside before 8pm they should be granted services. This was a horrible experience and would not ever recommend this location to anyone to work or be serviced.

Monday 1/28/19 1:27…read morearrived - greeted by receptionist who was working with someone when I walked in. Not a long wait at all. Less than 5 minutes. Receptionist was very nice and professional. My co-pays was same as a specialty doctor. It is important to ask if they are in-network. Clean waiting area. The young lady that took my blood pressure, pulse and tempature was very nice and professional. The overall look of this place is really nice. My room was clean and welcoming. The doctor, Dr. Carla McLain, was awesome. She was very confident, knowledgeable, and professional. Very pleased with this clinic. I was all finished by 2:15pm . **Update 1/31/2019 They called me 3 days later to check on me! That was awesome customer service.

Bon Secours Urgent Care sent my claim to United Health Care, which mistakenly marked my claim as…read moreout of network. Rather than reach out to United Healthcare and ask why my claim was denied, Bon Secours kept my credit card on file "against my wishes and billed it for $113 and $175, without my permission" because they were too lazy to do their due diligence. Bon Secures Billing department is offshore with unhelpful people that speak very poor English, now I must file a fraud claim with Citibank.

The way that they handle their patient information and consent forms is dangerous. They use an…read moreelectric signature pad without a screen for their privacy notice, consent to treat, and billing paperwork. The woman at the front desk wanted me to sign on their pad without knowing what I was signing. She had a horrible attitude when I asked to actually see what I was signing, and refused to show me at first. After I objected she gave me one sheet of paper, the paper started in the middle of a sentence, and had an incomplete sentence at the end. I told her that there was obviously more paperwork, and with her horrible attitude she insisted that it was the only form. I explained that this was obviously not true, and she miraculously found the other forms. After I signed she made this dramatic display of handing me the form that I just signed with my signature on it, AND IT WAS A COMPLETELY DIFFERENT FORM!!! She then brought a CMA (her supervisor) out to explain to me that the woman at the desk was just doing her job, and that she had worked there for a very long time. They used her time of employment as a defense of their privacy practices. The time that you have worked somewhere cannot be a defense of the quality of your work. As a matter of fact we have all worked with some who had their job for so long that they couldn't be told anything, while at the same time performing horribly. This kind of mentality (and the fact that it was defended by a supervisor) calls into question the quality of every aspect of patient care at this facility.

Dr Muharram is very caring and thorough She is very…read morecompassionate and treats patients with extreme care I highly recommend this practice and am very satisfied with the quick response and quality of service!!

Incompetent disrespectful staff that disregards mental health concerns…read more Do not ever go here They do not listen to you or any of your concerns They will completely disregard your statements and do whatever they please regardless of your boundaries and even if it's unnecessary to begin with I will never return Not only did they give a wrong diagnosis, they literally printed out and told me to read information I specifically asked to not be shown or told at all that was not needed to be shared with me. Claimed pleurisy was just a strained muscle because they are sexist and don't believe women's pain. Entirely incompetent.

Dr Brager diagnosed me by telechat & prescribed ear drops. He also instructed me to show him on…read morevideo affected lobe. He's a focused competent physician. I Highly recommend Dr Robert Brager MD Ear, Nose & Throat doctor. His staff was courteous & answered questions I had at the start. Professional staff!

My son went to an urgent care center to be examined for intense ear pain.They did a basic treatment…read moreand told him to go see an ENT doctor as soon as possible for additional treatment. I spent over an hour calling ENT doctor's office within a 40 mile area. No offices had any appointments for at least 2.5 weeks. Yesterday I tried Dr. Brager office after 3 tries to reach someone. Finally a person not a recording answered the phone. They said come to the office today, what a pleasant surprise. We arrived at the office and waited about 40 minutes to be seen. It was upsetting at first to wait but Dr. Brager was great. He evaluated my son, explained the treatment and called in a prescription. He even told the pharmacist a substitution medication that saved us over $50 compared to the urgent care prescription. Although Dr. Brager's office is about 1 hour away, it was worth the ride and I'll return there again.

The employees at this location are completely rude and absolutely unprofessional. I would never go…read moreto this location ever again. If I didn't need to go here for work I would avoid the entire company but unfortunately I cannot.

Where a mask you may get slow intake time you could be waiting a hour to 2 for your doctorread more