It was necessary to take my beautiful Willow to VCA VES to be euthanized. They could not have been more empathetic to the devastating loss we felt. I had taken Willow to Mr. Zion Small Animal Clinic three months earlier. Dismissed my concerns about my fourteen year old dog. Repeatedly told them she had lost weight SUDDENLY. Made fun of me and told me to "feed her more food". [Lydia-the-Tattooed-Lady and Kirstin were more interested in being BFFs and mocking a 70 year old woman's serious concerns than they were about my poor Willow.] Three months later they wanted 375.00 to euthanize her. Told me legally they had to do an exam to determine she was ill enough to euthanize (THERE IS NO SUCH LAW!!!). The level of disrespect for me and disregard for my beloved pet was mind numbing. read more

VCA Veterinary Emergency Service - Willow staring down a bunny in better days. - Emergency Pet Hospital Near Me - Janesville, Wisconsin

10/10 would recommend this place to anyone with an emergent concern for their fur babies. The staff went above and beyond to make us feel educated, welcomed, and cared for. Thank you to the front desk staff, the nurses, and the doctor everyone was absolutely excellent and had over the top bedside manner. Thank you to the VCA team for helping our baby, Beau. We are so grateful for your whole team and what you do. read more

Reading the other 1 star reviews equates with our experience with our cat a year ago. 2023. We arrived at the hospital, no one else present...they just opened. Waited, waited and waited....within 1 hour other customers had entered and were waiting. The girl we talked to appeared confused and failed to get back to us. After an hour my wife and I realized the inefficiency of this so called hospital and will not return. All our 10 cats go to Madison Veterinary Hospital. read more

From the call to the vet, to the doctors. Amazing. Nurses however need some serious beside manner schooling. She was very cold about the whole situation. read more

Everything was fine till after they gave me the bad news of my cat was dying. Someone else was there and all I heard was cheers and yelling from happy pet owners. Very unprofessional and I will be bring this up to someone higher to make it known that these people need to be more aware of where they are at and what they are doing. read more

At the beginning of last month, my cat, Bettie, became suddenly paralyzed. I called VCA in Janesville and they let me bring her in immediately. The staff was so kind to me and they treated Bettie better than I could have imagined. They had me bring her in the next night and didn't charge me for another visit. The cause of her paralysis remains a mystery. They prescribed some steroids and something for pain and showed me how to give her the pills. The steroids helped her get back on her wobbly legs. Her condition took a turn for the worse the day before yesterday. I called the home visit vets yesterday morning, but received no response. Last evening I called the good people at VCA, and they let me bring Bettie in to put her to sleep when i chose to, just a few hours later. I cannot say enough about the front desk lady and the doctor who made the most difficult of times less painful. They are so professional and kind I would give them ten stars if I could. read more

VCA Veterinary Emergency Service - Bettie - Emergency Pet Hospital Near Me - Janesville, Wisconsin

What a joke. We live in Janesville and called with an emergency right before 1 AM, and they said they close in 10 minutes and to take our dog to Madison. REALLY? read more

Expect a pretty big payout but the care is exceptional. All staff are friendly, professional and extremely kind to the animals. My cat who is usually quite anti-social was treated calmly and was given the best care. read more

I called at 7:15 pm to see if I could bring my cat in same evening, it wouldn't have mattered to me how late. The lady who answered phone said no we are full. She asked where I was calling from and said to try Madison or Rockford. I got off the phone feeling like I bothered her. read more

Horrible experience. Was ignored when I went in. Cat had to be put to sleep. I asked everyone to leave because they were sobbing and I wanted my animal to go in PEACE, not with people crying and scaring him. Well the vet told them they can stay after I told them to leave! Her exact words were "I will be there for you" UMMM..hello??? I am the owner, paying customer and they have no business in there to begin with. I am disgusted. VCA respect your customers wishes that pay the bill and bring the animal in. Forget whoever else strolls in. Flipping do better VCA this is disgraceful.Else! Edit: they called, unfortunately they were seriously defensive, then laughed at me when I was about to cry and told me I act like a 12 year old. The lady at the Janesville clinic just did that, and I just am updating how that not so helpful call went. Talk about adding insult to injury. Sorry I'm upset because I'm not apathetic and I don't think this is a laughing matter unlike your receptionist. read more

VCA Veterinary Emergency Service - Emergency Pet Hospital Near Me - Janesville, Wisconsin

We experienced the loss of our dog of over 12 years suddenly. In one of the worst days ever, my wife and I were thankful for VCA. Our interaction with everyone in the organization was brief, as Athena passed shortly after arriving, but everyone seemed both caring and competent. read more

They picked up within 1 ring and got us in right away when no where in rockford could, the staff brought a stretcher out as my dog couldn't walk and handled her so gentle and kind. They had a blanket ready and brought a fan for her. The bedside manner was absolutley phenomenal. Every tech we spoke to was informational, sympathetic, helpful. The doctor talked us through everything, her reasonings in diagnosis. She called up to Madison before we made a decision just to even check if Madison neurology was an option. There were other people waiting in the waiting room and not once did we feel rushed. We felt we got the care we needed in the urgent situation. Unfortunately we didn't come home with our Blue belle but they walked us through the euthanasia process and hugged us. They even did the paw print ink pad for us. Amazing place. Thank you so much VCA for your care. read more

Took my dog in for fever & lethargy. They did an initial exam & came back with an estimate for $1000 for more tests. All tests came back normal. Suggested we take her to their hospital, with another estimate for $2000. Took her to the hospital & left her there for the night. Within an hour & a half, got a call that it was aseptic anal gland. This should've been caught on initial exam! read more

Very attentive and informative staff. They made me feel supported with my pet cat and helped me review my options. thank you for your awesome service ! Shout out to Staff, Patricia, for making a scary situation a little easier. -Katelyn... and Winston the cat read more

VCA Veterinary Emergency Service - Winston the sphynx - Emergency Pet Hospital Near Me - Janesville, Wisconsin

On Sunday Aug 28 I brought my small dog who had started having breathing difficulties on Saturday to this ER vet. They put her on oxygen and listened to her lungs -stated that her lungs sounded OK. But they could not be sure without doing X-rays at a cost of $250 in addition to the bill - already at close to $300. So I hesitated to get those X-rays and asked if she would be OK to be taken home and be seen first thing Monday - the very next morning. The vet said yes - you can do that she should be fine.. They gave her a med to relax her. She was breathing rapidly and throwing her head back - but they said OK to take her home. Yet I felt assured she would be safe. I trusted their professional opinion. How I regret that! She died that next morning - less than 12 hours after being seen by the ER vet! Diagnosis - Septic Pneumonia. This ER vet could NOT have heard normal lung sounds - and she also didn't recognize a dog within hours of death! Not without those X-rays! Was she putting charges first - ahead of my dogs welfare, was she completely apathetic, or just utterly inexperienced? Or all three? Had she said that they really needed to do those X-rays - she's not doing well - I would've said - DO THEM! I would've spent anything to save my dog! But I trusted them - that they cared and that she would be OK. I can't ever forgive myself for that. That Friday she had passed a wellness exam at Badger Vet and had received all her vaccines for a year and two were good for 3 years. I expressed concern that all these given at once - to a 12 pound 10 year old dog could be harmful- but was told she would be fine. On Saturday I called Badger stating she was very ill and still they said she's OK. Over the phone. Not concerned enough to see her. By Sunday evening when the ER vet saw her she was worse. Both Badger and this ER just didn't care. Within 12 hours of this emergency visit my little dog was dead. Her name was Khaleesi. She was happy and healthy Friday morning. Seen by two vets to be fine. She died Monday morning. These vets see animals die every day. No big deal to them. Hardened. They say sorry and go on to the next appointment. The pet's family - feels the heartbreak go on and on. I will feel this horrible guilt- that I did not advocate for her - for the rest of my life. I still believe in veterinarians - but just like all doctors - some are good - some really care - and some can't be bothered to care. Some motivated by the prestige and money - but caring for patients - not that much. Make sure you can trust them. Trust your gut if you are not sure. I should have done that! Khaleesi was my little shadow. She made me laugh everyday. She was playing in the yard on Friday and buried in that yard on Monday. I still cannot believe this happened. But under the care of veterinarians - she is gone for lack of veterinary care. read more

My dogs are like my babies and VCA really understands. After coming home from work to find my 7 month old pit with her head in her cage bleeding, I immediately called VCA and they told me to bring her right in and drive safe. Walking in an emotional mess they took us in with open arms and kept me up to date on my little ones status. The ER vet really took time to answer my questions. I was calling every hour to check on my little one and they happily gave me a report letting me know right away when I could come a pick her up. The pricing was fair for the care my puppy received. I'm just so glad that my dog is home safe and healing. Thank you! read more

We had a very scary emergency with our fur baby last weekend and we ended up here. From the first call I was impressed. When we got in the front desk girl was so caring and got us right in. We had 2 great nurses and an amazing doc! They were very upfront about cost and they were pretty much on the head. They also were so caring and compassionate I not only her but us too. While we hope we don't ever have to come back we would come here over any other place! read more

We took our dog in at 1am for a cluster seizure. The staff was so caring and comforting to us. We felt at ease leaving him overnight for treatment and monitoring. The veterinarian contacted us regularly to give us updates on his status. We came to pick him up the following day and received excellent discharge instructions and teaching. Everyone...from the front desk, to the vet techs and veterinarians are amazing! read more

We had to bring our 12 week old puppy in because I was paranoid and panicking. They were honest, no sugar coating, but SO sweet and helpful. They helped us figure out why our pup was sick and how to treat him. They even corresponded with our normal vet to keep them up to date! They also called to check on our boy a few days later! Really appreciate these wonderful people! read more

They took very good care of our pup! Andrea always kept us updated. I would definitely recommend them!

On the 4th of July my dog choked on a bone. We called VES when we were on out way there and they literally met us in the parking lot and we handed her off for them to start working on her immediately. They removed the bone safely and my dog is completely back to normal. I owe them my dogs life. Completely recommend them! Amazing staff, clean facility, everyone went above and behind for my little pup. Thanks! read more

VCA Veterinary Emergency Service - Picture of the brand new facility - Emergency Pet Hospital Near Me - Janesville, Wisconsin

We've normally had good luck taking our animals here. This time the staff did not keep us updated and did not show any concern for our elderly dog who wasn't feeling well. We sat in the room for an hour and a half with zero updates. Not impressed. read more