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VCA Veterinary Emergency Service

3.5 (22 reviews)
Closed 5:00 pm - 1:00 am (Next day)

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Bettie

At the beginning of last month, my cat, Bettie, became suddenly paralyzed. I called VCA in Janesville and they let me bring her in immediately. The staff was so kind to me and they treated Bettie better than I could have imagined. They had me bring her in the next night and didn't charge me for another visit. The cause of her paralysis remains a mystery. They prescribed some steroids and something for pain and showed me how to give her the pills. The steroids helped her get back on her wobbly legs. Her condition took a turn for the worse the day before yesterday. I called the home visit vets yesterday morning, but received no response. Last evening I called the good people at VCA, and they let me bring Bettie in to put her to sleep when i chose to, just a few hours later. I cannot say enough about the front desk lady and the doctor who made the most difficult of times less painful. They are so professional and kind I would give them ten stars if I could.

Horrible experience. Was ignored when I went in. Cat had to be put to sleep. I asked everyone to leave because they were sobbing and I wanted my animal to go in PEACE, not with people crying and scaring him. Well the vet told them they can stay after I told them to leave! Her exact words were "I will be there for you" UMMM..hello??? I am the owner, paying customer and they have no business in there to begin with. I am disgusted. VCA respect your customers wishes that pay the bill and bring the animal in. Forget whoever else strolls in. Flipping do better VCA this is disgraceful.Else! Edit: they called, unfortunately they were seriously defensive, then laughed at me when I was about to cry and told me I act like a 12 year old. The lady at the Janesville clinic just did that, and I just am updating how that not so helpful call went. Talk about adding insult to injury. Sorry I'm upset because I'm not apathetic and I don't think this is a laughing matter unlike your receptionist.

Winston the sphynx

Very attentive and informative staff. They made me feel supported with my pet cat and helped me review my options. thank you for your awesome service ! Shout out to Staff, Patricia, for making a scary situation a little easier. -Katelyn... and Winston the cat

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5 months ago

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Ashley T.

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7 months ago

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2 years ago

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1 year ago

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1 year ago

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3 years ago

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1 year ago

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3 years ago

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4 years ago

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5 years ago

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7 years ago

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9 years ago

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9 years ago

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9 years ago

They took very good care of our pup! Andrea always kept us updated. I would definitely recommend them!

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12 years ago

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8 years ago

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Review Highlights - VCA Veterinary Emergency Service

Walking in an emotional mess they took us in with open arms and kept me up to date on my little ones status.

Mentioned in 2 reviews

Read more highlights

Janesville Veterinary Clinic East - Your pet's health is our primary concern!

Janesville Veterinary Clinic East

(10 reviews)

Right now you call from your car when your appointment time is, and they'll let you in, when you're…read moremasked, they will also be masked. Safety first! Pets do not need to wear masks... for now! Recently went to Janesville Vet Clinic East with my fuzzy chi boy, Sir Paris Von Floof, for his paw check up. We saw Dr. Nicole. Now, this was a bit confusing, as we had previously gone to the West clinic, and called for a follow up, and no one told us to go to the other clinic, so we were late to the follow up, but it's all good, because they aren't too far apart, and we were allowed to be late. The techs and Dr. Nicole are all very, very nice. They adore Sir Paris, and spend most of the visit telling him how cute he is, which he is quite aware of, but never gets sick of hearing about. I really thought it was quite thoughtful how many signs they had up regarding important health and safety information, regarding such things as "NO HUGS OR HANDSHAKES WILL BE GIVEN which is especially hard for the staff during times of euthanasia" (paraphrasing, possibly? Going from memory), all rooms are sanitized after each use, and the sign warning that peanut butter is used in all exam rooms, so if you have an allergy, let them know. I mean, this is important stuff that you should see in more vet offices, but you don't. They're really stepping up the game here. They have a basket of dog toys in the hallway. Paris got his nails trimmed, tested his paws for yeast, and got some medicated wipes for his little feetses, we're going to wait and see if this stops him from incessantly licking/chewing his paws and legs. This place is kinda moderately pricey, but it's very nice, there's no wait, and they're very nice.

We moved to Janesville last fall and before arriving all our pets were up to date on vaccinations…read more It is fall again, so we needed to find a good veterinarian, for both canine and aviary. Janesville Veterinary Clinic East was able to meet all our needs under one roof. We have a 5 and a 11 year old golden retriever, a 16 week old puppy and a 28 year old Blue and Gold McCaw. So yes, we needed a vast array of different services, for young, old and feathery. The first order was updated shots for the dogs. The staff is very friendly and they talked to our pets, like family, just like we treat them at home which comforted them. After all, no one likes the Doctors office, right? Anything to make it less stressful the better. Next step was to provide dental cleaning for our older dog. We had never had her sedated previously, so we were anxious. During the procedure, they called us updated us on her status, told us she was doing fine under the Anesthesia, which was very unexpected and thoughtful. Then the said she required having a tooth pulled, which we already had suspected. I was stressed out thinking about the pain she would be in when she came home and the dreaded "pill feeding". She slept most of that day, and the next morning I was happy the medication was chewable and tasty, and it was happy like it never happened. (I suspect the drugs helped) I like their caring attitude, professionalism, and their guidance on new products and medications. The medications suggested for our dogs, all chewable/lickable and tasty. Never has been giving our dogs medication been so easy!!! They also suggested a new flea/tick medication, also chewable and tasty. No more hiding pills in hot dogs and hoping they don't figure it out. I really like this veterinary clinic, probably the best we have had.

Country Roads Boarding & Training Center

Country Roads Boarding & Training Center

(4 reviews)

There truly is no place better. Our dog was recently there for a few days. He had an irritated…read morefront paw. God love this kennel, they put the cone on him every night and applied salve to his paw. What a huge difference upon our return. This kennel isn't just a boarding kennel, they do it all! Highly recommend them.

PAWSTRUCK!!!!! I…read morehave been lucky enough to have Amy and her crew at Country Roads care for my large fur family for over 5 years. My dogs are all groomed and boarded at Country Roads. My dogs have been taken care of impeccably and with such love, it is PAWESOME!!!! I have always been comforted by the daily pictures Amy and her staff send when I must be away from my puppers! They are my family and as such I want them cared for as if they were at home with their Mama! All of my babies always look amazing and smell sooooo good after they are groomed. The outpouring of love is apparent as you walk through the doors! The indoor, outdoor and now a grass play area gives all of my pups plenty of playtime and exercise. I often travel at Thanksgiving time and Amy treats all the dogs to a Turkey dinner. They go above and beyond all expectations! Amy's love of animals shines through in all she does for the pups and their people!! Special diets, medications and treats are no issue for Country Roads. There really are not words to express my gratitude for all you do! Thank you! We love Country Roads ~ Barb, Skittles, Jackson, Maxwell, Priscilla, Pippa, Maui, Jellybean and Emmaline

VCA Veterinary Emergency Service - emergencypethospital - Updated May 2026

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