May be the best doc in box Montgomery has to offer. Drs are very competent and experienced. Been…read moregoing there for many years. As usual there will be bad critics but generally this is an excellent urgent care facili

My 2 year old daughter was brought in with difficulty breathing. They took her pulse ox and it was…read more89. they refused to give her oxygen without an order and told us to go to ER. To turn a 2 year old away and not give oxygen...somethung so basic.....not even call an ambulance. This was NEGLIGENT at best. They better be glad we were able to get real help at Baptist and get there in time before it got even worse... what kind of. Health care provider are you?

I received nothing less than excellent customer service and excellent care at Main Street Urgent…read moreCare. Honestly, the male receptionist was very pleasant, patient and helpful, even when he was speaking with others on the phone. The nurse and PA were equally accommodating and kind. They were thorough in examining me and arriving at a diagnosis. I am so glad Google led me to this medical facility, and I highly recommend it.

There is nothing fast or helpful about this location. I made a mistake picking MainStreet. I will…read morenever go back!

Dr. Mark Pita from AFC Primed in eastchase saw my mom last month 6/2/2026 and diagnosed her with…read moreThyrotoxicosis. This is not a diagnosis to wait around with, but needs to be seen urgently. He "referred" my mom to another clinic, but my mom has never heard back. She has called AFC primed 3 times (goes straight to voicemail) and has went in person twice to figure things out, but they never gave her an answer. So I went into AFC primed today after over a month of not hearing back from the clinic they so "referred" her to and they never gave me a reason on why she was never referred. It's because they never did. It takes 3-4 days just for my mom to make an appointment, so who knows when she'll actually be seen? If this was done correctly a month ago she would already be seen. Dr. Mark Pita and AFC Primed in eastchase do not have any sense of urgency and keep deferring you.

Never been here before and my first initial encounter was rude and snappy! Out of all businesses…read morehealthcare you should have more patience and professionalism because people that are seeking your assistance are in pain or in discomfort. One young female just looked at me and smirked so I went to the next window and I told the other young female what I needed she said,"it's 7:00pm, we closed sweetheart!"in a sarcastic manner! I advised the website said it says 8pm! She was like, "No ma'am!" So I just walked out! Wondering why the doors are still unlocked! I see why they have a 2star rating! No customer service skills.

The level of the front desk's incompetence is astounding. I need a dermatology referral for my son…read morewho's having a skin issue, and they scheduled me an appointment for last Friday. They then called back shortly after and said just kidding, the doctor won't be in. So I said he needs to be seen ASAP for a referral so he can be properly treated. They said he could be seen 4 days later on Tuesday (tomorrow at this point). We got yet another call, today, saying due to their own oversight they double booked appointments so my son again can't be seen tomorrow. The office staff is rude, lazy, and unable to do their own simple clerical work! This is unacceptable and unprofessional! We like Dr. Waguespack. He's gotten us in and out of previous appointments in timely fashion. But the process to even try and see him is mind-numbingly aggravating. No one enjoys scheduling doctor appointments as is, and they make it even worse. Do better, Jackson Clinic office staff. C'mon.

Breena Till NP was fabulous, and went above and beyond expectations to handle my mother's acute…read moreillness. I can't say enough nice things about her!!!!!!

Have been going to this group and am very happy with them…read more Office staff has always been most helpful. They restrict walking in to ask questions, but I understand that interferes with the flow of the patients waiting. Script refills can be done on the website without having to see the doctor. You can call and speak with a nurse regarding your need for a new script.

Love Dr. Mathis! Been going to him since I was a teen! He and his team are always so nice, caring,…read moreand remember small details we have discussed before (only see them yearly) but overall excellent service!

In 2020, I saw Dr. Mark Pita at AFC PriMed Eastchase in Montgomery for serious back pain after long…read morework shifts. He never introduced himself and flinched when I lifted my shirt to show a dip on my left side--something no patient should ever see from a doctor. He briefly examined me and sent me for an X-ray. When he returned, he told me I had scoliosis in the coldest, most robotic tone possible. No sympathy, no explanation, no help, just, "Scoliosis is something people have to live with." When I began to break down emotionally, scared and overwhelmed, he showed zero concern. He never looked me in the eyes, and when I asked about yoga, physical therapy, or treatments, he bobbled his head repeatedly like he wasn't listening, clearly annoyed that I was even asking. It felt like I wasn't worth his time. He prescribed muscle relaxers and left. Later, I returned to him at the AFC Taylor Crossing location (after having to track him down) to get unemployment paperwork signed. Instead of offering understanding, he questioned why I quit my job and said, "I have patients with scoliosis who can work just fine," completely ignoring my worsening condition. He scribbled a note saying I could work as long as I didn't lift over 30 pounds, which blocked my unemployment and again, dismissed my pain. A second doctor later told me that if I had stayed at my job, I could have become paralyzed or needed emergency surgery. Dr. Pita failed me. I felt stereotyped as a lazy Black man trying to avoid work instead of being seen as a human being who needed help. His attitude was cold, careless, and emotionally harmful. Please, be cautious if you're considering him for care. Patients deserve to be treated with compassion, not indifference. Dr. Pita's body language said it all. Throughout both visits, he avoided direct eye contact, barely spoke to me, and constantly bobbled his head while I tried to voice real concerns about my condition and future. It felt like I was being brushed off for simply advocating for my health. I wasn't being dramatic. I was a young man trying to understand a painful spinal condition that had the potential to affect me for life. Instead of empathy, I was met with cold detachment and annoyance. At no point did he explain what Scoliosis actually was, how it worked, what treatments were available, or how serious my case might be. He never mentioned whether I should seek physical therapy, use a brace, get imaging done with a specialist, or even how to manage pain safely. I had to beg for answers, and all I got was a half-hearted response that I "could try yoga." There was no follow-up, no referral, and no concern for my long-term health. After being dismissed at my first visit, I was already feeling ashamed and lost. Then having to go back and practically plead with the same doctor for documentation to help protect my health and livelihood was even worse. It's one thing to be ignored -- it's another to be looked at like you're faking or trying to take advantage of the system. That's how I felt how he treated me: not like a patient, but like a problem he wanted out of the room. What's most disturbing is that his poor judgment and lack of care directly influenced decisions about my ability to survive financially. He wrote down that I could still work, which led to me being denied unemployment -- even though another doctor later told me I was at risk of permanent damage. I was told I made the right call by leaving that job when I did. If I had listened to Dr. Pita, I might've been seriously injured or worse. As a young Black man, I can't ignore the racial and class dynamics at play here. I came in wearing my work uniform, clearly exhausted and in pain. From the way I was treated, it felt like I was viewed as just another Black man trying to get out of work, rather than someone in genuine need of help. That unspoken bias is what makes the emotional damage cut even deeper. People like me are already less likely to be believed in medical settings, and this experience only reinforced that fear. I don't take writing reviews like this lightly. I've held this in for years, but I can't stay silent knowing someone else might go through what I did. No patient should ever feel belittled, dismissed, or treated like their pain doesn't matter. If even one person reconsiders trusting Dr. Pita with their care because of this review, then sharing my story was worth it. I highly recommend finding a REAL doctor who will take your concerns seriously, communicate clearly, and treat you like a person, not a burden.

Recommend you get your information ready ahead of time. I needed my I.D., insurance card, and the…read morename of the pharmacy to call in my prescription. Once checked in, notice the varying levels of stress in the waiting room. I watched as Marisha welcomed each visitor and ensured their check-in process was complete. During my visit to the urgent care, I was truly impressed by the seamless integration of human care and technological efficiency. This alignment with their mission to provide top-notch healthcare services was evident from the moment I walked in. The staff's emphasis on a well-prepared check-in process not only showcased their commitment to efficient care but also highlighted their understanding of the fast-paced nature of today's healthcare landscape. This forward-thinking approach is particularly essential in a world where staying informed and adapting to current events are crucial aspects of the healthcare experience.

Went there for severe upper chest congestion. I gave my insurance card and was told there was no…read moreco-pay necessary. Later, I received a bill for $800 through text message. Are they billing directly without going through insurance to get a higher payment? Reporting through the Better Business Bureau.

Sat in the waiting room for 5 hours only for them to "forget" to call in an antibiotic for my 60…read moreyear old mother. And then they tell use we need to wait another 5 hours and get rediagnosed for them to order the antibiotic and pay another copay. Fuck this place (nurse practitioner that saw use was chill at at least)

I arrived at approximately 4:17, checked in, signed all paperwork, and waited in the waiting room…read morefor approximately 1.25 hrs. Having indicated that I might have strep or the flu, I continued to sit in the waiting room until called back. After being called back and having my weight and height noted, I've now been sitting in a patient room for another 55 minutes. So, for a total of a over 2 -TWO- hours, I have had exactly NO interaction with a doctor, or even a nurse, with the exception of having my height/weight taken. I have had no strep test, no flu test .... just sitting, coughing, sneezing, wheezing, and hacking. If you want to feel taken care of, drive on by!

From the owner: Specializing in: - Medical Centers…read more- Medical Clinics - Physicians & Surgeons, Family Medicine & General Practice - Clinics - Urgent Care