I needed a battery replacement for my watch that only a special tool can do. Margaret was very…read morepleasant and knowledgeable about this watch. She was able to replace the battery without any problems. The store is bright and clean so while waiting, there are plenty of cases to browse and some really good deals. I recommend checking out this store. Thanks for the great customer service. It is truly appreciated.

I had a wonderful experience at Saslow's of Wilson. Ms. Margaret treated opening a watch that is…read moredifficult to open and replacing the battery with expertise. Two other jewelry stores had not been able to do so. She retreated with the same respect as if I had come in to purchase a thousand dollar diamond. The next time I am ready to make a more expensive purchase...I will definitely get it from Saslow's of Wilson.

I brought my phone to this business working well. It needed a new battery as the battery life…read morewasn't long - it would die in the afternoon. All other functions of the phone worked well. When I got my phone back they said they tried two different batteries without success and that something was wrong with my phone. They returned it to me with no battery in it. So now I have a completely non working phone. I'm very upset and they are at fault. I would not recommend anyone to go here. Find a better place even if you have to drive an hour.

These people don't repair phones, they are phone butchers! I took my HTC M9 to get a new screen,…read moreand now many of the finger moves, such as double tapping to wake the phone up do not work. Both edges of the screen show a bright white light down the length of the screen, and the phone turns on in my pocket. Not only will I NEVER take anything there again for repair, but I wouldn't even buy a case from them. STAY AWAY! STAY AWAY!!!

Would not recommend them with high carat gold. Wanted to turn my 24k gold into other jewelry and…read morethey did a scratch test to test the gold. They stated it was 22k. As a jeweler, they should know scratch tests are not meant for higher carat gold but a xrf or pmi gun. Took it to a pawn shop for testing and even the jewel recycle and they both confirmed it was 24k. Them being jewelers, they should know this and not try to scam customers. Their work is amazing from what I have seen but I can not trust them. Beware.

When a tenured branding expert moves from Los Angeles to Durham, she's compelled to analyze…read morebusiness presentation. From the moment I met one of the owners, this gem of a store got my attention. Before setting foot into the shop, I was impressed by their proactive, organic social media campaigns. The visit to Jewel Smith of Durham blew our minds. The attention to in-store customer service was most refreshing and sadly unique. They know how to make the jewelry purchase experience fun and memorable. Each piece is created by talented architects with impressive tools and timeless machinery. There are exquisite pieces that are one of a kind with gems carefully purchased from every part of our planet. I realized after my first visit to the local mall here how I'd never again attempt a purchase at a chain jeweler. It's not too late for Christmas with their fully staffed extended Holiday hours and a dedicated parking lot. And then there's always Valentines Day.

Purchased a lifetime watch battery replacement warranty, now store will not honor it, nor will…read morecorporate honor it and no one will refund my money. Shop at anywhere else

Fantastic service. I didn't know what to expect with a big box jewellery store like this but…read morehonestly they exceeded my expectations and had a great selection.

Incredible designs. Very unique They will come to you or make an appointment at the stufioread more

The prong on my engagement ring bent and I was devastated! Mimi quickly addressed my quote and was…read moreable to get me in quickly. The studio is beautiful! Incredibly warm and welcoming. My ring was looked at by Russ and he fixed it on the spot! I am so pleased with the service & happy to have found a lifetime jeweler.

Rip off don't waste your time or money. I bought an anklet there the last specifically told me if…read moreit breaks or needs to be cleaned bring It back we will take care of it for you as long as you have your receipt, the anklet looked like the small piece opened and the latch came off so I took it to them, the lady again said the man will call you when it's ready never mentioned I would get charged $38 dollars. it's not about the money it's the principal never again will I spend money there

I purchased a gold necklace and an anklet from there both broke within 2 months. I returned it to…read moreget it fixed she took my jewelry and my card. I dropped it off 12/14 was supposed to be fixed before Christmas and it wasn't. I returned to pick it up and was told it was never paid for. I was with my husband on his lunch break so I had to take him back home and find my bank statement to prove that I paid. They need to update their system. I only received and apology and was basically shewed out of the door. PLEASE keep receipts and check behind them as a CUSTOMER.

My children bent my wedding ring ALL out of shape and I was struggling to find a good jeweler who…read moremay be able to fix it. My husband purchased my ring from Macys over 10 years ago. After some fb recommendations to just head to the mall and macys telling me it would take 4-6 weeks for just a price estimate and they would have to send it out... I found this place and man. The gentleman helped me immediately. He took one look at my ring. Walked around back. Heard a few ting ring tings and it was good as new! When we asked how much? He said nothing just come back and see me. I was floored. We will definitely be back for my next piece of jewelry!!! No more big box corporate places for us!

2/18/23: I got a Valentine's gift from here that my bf ended up taking back. I saw some other…read morethings that I wanted but couldn't make up my mind. So, the nice owner gave us a store credit. I had fun with the owner trying on rings & I really plan on going back to purchase one soon. He offers layaway at very flexible terms. I recommend them if you're looking to buy something nice for yourself or loved one. He will work with you.

I would never shop at MK Jewelers again! Was given a price to have a ring sized and when I took the…read morering in I was given a $15 higher price. I went back and forth and finally got the original price with a date to pick the ring up. I never got a call after waiting 3/4 of a day & finally called them. I was told the guy was sick and it would be another day or two, I waited again and no call so called them. Terrible communication and customer service!!!

From the owner: "At MK Jewelers, we offer an exquisite selection of gold, silver, and diamond jewelry, as well as a…read morestunning range of watches. Our services include expert jewelry and watch repairs, competitive cash offers for unwanted gold items, flexible financing plans, and convenient layaway options. Our commitment to quality, craftsmanship, and customer satisfaction sets us apart as a premier destination for all your jewelry and watch needs. Visit us today to experience exceptional service and discover why MK Jewelers is the trusted choice for quality jewelry and watches."