I had a wonderful experience at Saslow's of Wilson. Ms. Margaret treated opening a watch that is…read moredifficult to open and replacing the battery with expertise. Two other jewelry stores had not been able to do so. She retreated with the same respect as if I had come in to purchase a thousand dollar diamond. The next time I am ready to make a more expensive purchase...I will definitely get it from Saslow's of Wilson.

I needed a battery replacement for my watch that only a special tool can do. Margaret was very…read morepleasant and knowledgeable about this watch. She was able to replace the battery without any problems. The store is bright and clean so while waiting, there are plenty of cases to browse and some really good deals. I recommend checking out this store. Thanks for the great customer service. It is truly appreciated.

I took in my iPad mini with a cracked screen (everything else worked fine) and dropped it off for…read morerepair. They were extremely busy but tried to get to me as quickly as possible and even tried to have the iPad ready that evening. When they disconnected the cracked screen, the metal connector that is built into the iPad's motherboard came up with the ribbon cable. They had to send it in to Apple to get the motherboard fixed. I do know that this was not their fault and that the iPad was older and possibly of a cheaper creation process. They shipped the iPad very quickly and got it back from repair in less than 1 week (shipped there, fixed, and returned). When I went in to pick it up, it appeared to work properly at first, but we noticed that it kept acting as if the home button was always pressed down. This again was not Jewelry Care Center's fault, as an actual Apple tech happened to make the mistake of catching a piece of it under the new digitizer. I thought it was going to be out of service again for another week or 2, but within 28 hours I received a phone call that they had fixed it themselves (JCC)! Sure enough I went to pick it back up and it has worked flawlessly so far. I always felt as though Asim was honest and professional, and his crew treated me with respect and took my concerns to heart. I know they wanted to fix my problem ASAP and they took a situation that could have turned horrific, and made it into a wonderful experience I will remember for always. Thanks for taking care of my iPad, and more importantly, my trust. That will not be the last time you see me in your store.

I brought my phone to this business working well. It needed a new battery as the battery life…read morewasn't long - it would die in the afternoon. All other functions of the phone worked well. When I got my phone back they said they tried two different batteries without success and that something was wrong with my phone. They returned it to me with no battery in it. So now I have a completely non working phone. I'm very upset and they are at fault. I would not recommend anyone to go here. Find a better place even if you have to drive an hour.

When a tenured branding expert moves from Los Angeles to Durham, she's compelled to analyze…read morebusiness presentation. From the moment I met one of the owners, this gem of a store got my attention. Before setting foot into the shop, I was impressed by their proactive, organic social media campaigns. The visit to Jewel Smith of Durham blew our minds. The attention to in-store customer service was most refreshing and sadly unique. They know how to make the jewelry purchase experience fun and memorable. Each piece is created by talented architects with impressive tools and timeless machinery. There are exquisite pieces that are one of a kind with gems carefully purchased from every part of our planet. I realized after my first visit to the local mall here how I'd never again attempt a purchase at a chain jeweler. It's not too late for Christmas with their fully staffed extended Holiday hours and a dedicated parking lot. And then there's always Valentines Day.

Would not recommend them with high carat gold. Wanted to turn my 24k gold into other jewelry and…read morethey did a scratch test to test the gold. They stated it was 22k. As a jeweler, they should know scratch tests are not meant for higher carat gold but a xrf or pmi gun. Took it to a pawn shop for testing and even the jewel recycle and they both confirmed it was 24k. Them being jewelers, they should know this and not try to scam customers. Their work is amazing from what I have seen but I can not trust them. Beware.

Fantastic service. I didn't know what to expect with a big box jewellery store like this but…read morehonestly they exceeded my expectations and had a great selection.

We dropped off a loose topaz to be set into a ring. Six weeks later when we went to pick up the…read moreitem we were told that the store had been robbed, including our stone. They never called to alert us that the robbery had occurred or that our piece was stolen. They could not tell us when the robbery happened, so either this happens often enough that they cannot tell one robbery from another, or it was a cover-up story and they lost our topaz. Either way your jewelry is not safe here.

I loved this place! I've never been to a jewelry studio…read morebefore, but I decided to get my engagement ring resized with Brummitt Jewelry Design Studio when my friend shared her experience with me. And I have no regrets. Mimi is so great to work with- she is super sweet and does not hesitate to share her knowledge with you. She taught me the difference between metals and how to keep each of them clean with different products. Russ is an absolute expert at what he does, and it's obvious the moment you meet him. It took him two minutes and zero tools to figure out how much my ring needed to be shrunk. Honestly, the lack of measurements made me a bit nervous, but after he worked his magic, my ring is finally the perfect fit. He also explained exactly what he was going to do to resize the ring and made sure I understood what I would be getting back (my ring had to have a slight change in shape due to the original design). I hope to work with them again in the future. Highly recommend them!

Incredible designs. Very unique They will come to you or make an appointment at the stufioread more

Rip off don't waste your time or money. I bought an anklet there the last specifically told me if…read moreit breaks or needs to be cleaned bring It back we will take care of it for you as long as you have your receipt, the anklet looked like the small piece opened and the latch came off so I took it to them, the lady again said the man will call you when it's ready never mentioned I would get charged $38 dollars. it's not about the money it's the principal never again will I spend money there

I purchased a gold necklace and an anklet from there both broke within 2 months. I returned it to…read moreget it fixed she took my jewelry and my card. I dropped it off 12/14 was supposed to be fixed before Christmas and it wasn't. I returned to pick it up and was told it was never paid for. I was with my husband on his lunch break so I had to take him back home and find my bank statement to prove that I paid. They need to update their system. I only received and apology and was basically shewed out of the door. PLEASE keep receipts and check behind them as a CUSTOMER.

My children bent my wedding ring ALL out of shape and I was struggling to find a good jeweler who…read moremay be able to fix it. My husband purchased my ring from Macys over 10 years ago. After some fb recommendations to just head to the mall and macys telling me it would take 4-6 weeks for just a price estimate and they would have to send it out... I found this place and man. The gentleman helped me immediately. He took one look at my ring. Walked around back. Heard a few ting ring tings and it was good as new! When we asked how much? He said nothing just come back and see me. I was floored. We will definitely be back for my next piece of jewelry!!! No more big box corporate places for us!

2/18/23: I got a Valentine's gift from here that my bf ended up taking back. I saw some other…read morethings that I wanted but couldn't make up my mind. So, the nice owner gave us a store credit. I had fun with the owner trying on rings & I really plan on going back to purchase one soon. He offers layaway at very flexible terms. I recommend them if you're looking to buy something nice for yourself or loved one. He will work with you.

I would never shop at MK Jewelers again! Was given a price to have a ring sized and when I took the…read morering in I was given a $15 higher price. I went back and forth and finally got the original price with a date to pick the ring up. I never got a call after waiting 3/4 of a day & finally called them. I was told the guy was sick and it would be another day or two, I waited again and no call so called them. Terrible communication and customer service!!!

From the owner: "At MK Jewelers, we offer an exquisite selection of gold, silver, and diamond jewelry, as well as a…read morestunning range of watches. Our services include expert jewelry and watch repairs, competitive cash offers for unwanted gold items, flexible financing plans, and convenient layaway options. Our commitment to quality, craftsmanship, and customer satisfaction sets us apart as a premier destination for all your jewelry and watch needs. Visit us today to experience exceptional service and discover why MK Jewelers is the trusted choice for quality jewelry and watches."