Went in for routine cleaning , as Jackson is a preferred in-network provider for Delta Dental. It was explained to me that I would be forced to have X-rays $55 (bite-wings) although I did not desire this. Unfortunately, it was not disclosed to me that I would also be charged for a complete oral exam @ $70. The dental hygienist was not allowed to do the cleaning, for which I was not prepared. Her first mistake was to drop one of the instruments on the floor, which was strangely ignored. I should have taken the red flag! She attempted to use an ultrasonic scaler Cavitron to repeatedly gouge into my gums. I had to stop & admonish Dr Varnedoe that if the gouging didn't stop, I would be walking out. She seemed nonplussed, & suddenly was done with the scaling. Apparently, manual dexterity &/or proper use of the ultrasonic instrument is a real concern. I feel that it was impacting the enamel surfaces, & rather felt more like a drill than a cleaning tool. It could have been the wrong intensity &/or wrong tip being used. ZERO STARS read more