The scheduling experience left much to be desired and brought me pause because if this is the first…read moreimpression, I'm not sure about how the appointment itself would be. I originally called this practice because I had heard they offered a more comfortable open bore MRI experience, but when I asked the scheduler about it she told me that only closed was offered. I told her that the website mentioned it, she then responded that told me she wasn't aware of that. Hmm. Odd. Maybe I need to speak with someone else then? But for now let me just get on the books, I thought. Well, that's when the frustration continued because I found myself repeating basic information over and over and over again. I got to the point where I would intentionally add more pauses when repeating the information, the scheduler would repeat back the information to me...but then moments later would ask me to repeat the same information again. Is this how everyone at the clinic will be? Not listening the first or second time, therefore requiring me, the patient, to constantly repeat myself when it comes to an already uncomfortable experience? It didn't inspire confidence in me, that's for sure. They also talked very low, like they were shy -- I had to ask them to speak louder several times, then they would barely increase the volume. Think just a hair above whisper-soft instead of average tone. The low end of the volume dial on an old radio instead of right in the middle. Now that I'm reading the other reviews here about how their appointments went...I feel like I might have been better off just sticking with the Radiology clinic I normally go to instead of trying a different one. I'd recommend that the clinic train its support staff and coach them on professionalism, as they are often the first-line impression and can sometimes make or break an experience for the patient. Have them speak confidently and in a steady tone (not above a whisper). Teach them active listening skills, ensure that they have decent reasoning skills (the scheduler got my address confused for the doctor's address -- although the MRI order clearly noted which was which). Furthermore, have them versed on what is offered and what isn't. I had to explain to the scheduler what I meant with "wide-open bore MRI" although that's exactly how it was described on the website. Shouldn't they be familiar with that and able to talk to it when a patient asks about it? I'll more than likely go back to my old clinic, at least I know what to expect with them and they've been pretty consistent with their service over the years.

For the other office on the 3rd floor the Mammogram Imaging, the receptionist is unfriendly and…read moreconducts herself unprofessionally. Melody, who does the imaging is professional.

I really don't like to give a bad review, but I want to be honest and let people know about my…read moreexperience at Washington Radiology. I don't want anyone having to go through the frustration that I went through. Washington Radiology has been my trusted healthcare facility for the past 13 years. They do my yearly mammograms. The front desk has always been organized and helpful. The employees at the front desk have been kind, professional, and supportive. The technicians are top tear. They are very supportive,professional, and respectful. I have given this office 5 stars for the past 3 years. This year, is the first time I have had an issue with the results from my mammogram. I had called 4 times and waited for over ten days, over a 2 week period to speak with the facility about my mammogram results. After, 4 calls and ten days, I was able to speak to the office manager, Kimberly Scott! She said she hadn't received my prior messages. She assured me that there was nothing wrong with my mammogram. She is a very nice person, but when you want to speak with a medical professional, the doctor who read your mammogram, you should be able to do so. I was told that the doctor was very busy, she would email the doctor, but there was no guarantee that the doctor would get back to me. So, let's go over this once more, I have gone to this office for over ten years. I have never asked for any help. But, this time after spending over 4 hours trying to reach anyone, but a switchboard, which is unable or unsuccessful in trying to reach the location...I am told by the business manager, that the doctor is too busy to call me? So, after undue frustration, I finally received a call from the doctor, which was 3 weeks after I had begun trying to reach her. I should have had a return call from the doctor with in 24-48 hours from my first call. The businesses reluctance to place calls directly to the location, they are handled by an answering service. That kind of service is not acceptable. So, in summary, if nothing is wrong with you, then by all means go to this location. But, please note, that if you ever have a question or an issue, getting through to a doctor is almost impossible. And, you might not want the stress and anguish involved.

The entrance to this location is facing I-270 so when you come into the plaza it is in, you want to…read morehead to the back. There are several spaces designated for WRA (2 hours) and if you can't find a spot, head to the garage below (first 2 hours are free and you are sharing the space with others business in the plaza). The lobby is never busy whenever I visit, and my appointments never take forever. I always get great service from the employees here. Overall experience is usually top notch.

Great visit at the North Bethesda branch. My tech, Fitsum, was excellent. I have fragile veins…read morefrom past cancer treatment and he knew exactly how to set my IV up without causing pain. Not many techs know how to do this so I am very appreciative! I definitely recommend Adventist HealthCare Imaging-- North Bethesda branch. All of the staff are helpful and friendly.

Very experience technician who took the time to explain the PET process and what he was injecting…read moreinto my veins for the scan for cancer cells. Machine was very open and not as loud as I anticipated. Good experience overall and would use them again in the future should the need arise.

John's Hopkins Medical imaging works like a well oiled machine. I was warmly greeted, when I walked…read morein the door. Before, you know it, it's your turn at step #2. For me, that was iv insertion, heart leads attached, and a few questions to answer,everyone was so nice and kind. The next step was waiting room #2. A gentleman was pointing at me and gesturing for me to come in to the testing room. I was given some medication. Then, there was an awkward silence. When, I asked if anyone was still there? And, they explained that they had to wait for the medication to take effect. One of my suggestions would be to let the patient, who is hooked up to giant equipment, to know that in advance. The test itself was pretty quick once it started. Then, the process of getting unhooked from all of the medical equipment and I was on my way. Thanks to my son, Mike, who was waiting for me. Thank you to Johns Hopkins Imaging for their expertise and support.

My review is the same, but I want to correct the name of the young lady who took me back and helped…read moreme get dressed. Her name is Miata. Thank you, Miata.

The medical professional who gave me a mammogram was excellent. Mammograms stir up anxiety for me…read morebecause I have an implanted defibrillator. The medical professional who provided me with a dexascan was pleasant, warm and efficient. No warm fuzzies from the people at the front desk; however, it was a very busy day for them and this would likely explain the abruptness that I experienced.

I had an extremely unprofessional experience with Washington Radiology's Bethesda location and felt…read moreother patients should be aware. I returned a call this morning at 10:09 AM after being told my insurance had denied my claim. When I spoke with the front desk staff, she insisted--incorrectly--that my primary insurance (NALC) was not approved, even though NALC is simply the group name for federal employees and the insurance is administered through Cigna. I tried to explain this, but she repeatedly talked over me, became hostile, and refused to even read the policy numbers back to me. She eventually transferred me to a supervisor, who immediately confirmed what I had been saying all along: the Cigna policy starting with N is my primary, and the one starting with U is secondary. Instead of apologizing for the confusion or the rude behavior from the first representative, the supervisor told me I was "wrong" and suggested I "go somewhere else." So I did. No patient should be treated disrespectfully for trying to clarify their own insurance, especially when the staff is the one misunderstanding it. The lack of professionalism, the refusal to listen, and the dismissive attitude from both the staff member and supervisor were unacceptable. I will not be returning, and I recommend other patients be prepared for poor customer service and inaccurate insurance handling.

I am not sure it is a good thing, when the people working at Adventist Healthcare imaging recognize…read moreyou, but they were so nice and gave me a warm welcome. I needed an X-ray on my hip. It was packed in the waiting area. They have a nice large waiting area that can accommodate a large number of patients. Checking in was smooth and quick. They are very efficient at this location. A few minutes later my name was called. There were two people assigned to my X-ray. One person was training the new person. I was given shorts to put on for the X-ray. Unfortunately, there was a long pause, and I was left waiting for someone to return to get me. I started looking around and found my radiology assistants. Things went pretty smoothly from there. But, I noticed the one experienced staffer really had to do most of the work. He was really good ! Thank you for taking over. I was done in a few minutes and out the door. Results were sent quickly to my doctor. I am very pleased with Adventist Healthcare Imaging. They are really nice, efficient, and pleasant to work with.

Do not waste your time on this guys! I did try to do an FNA/Biopsy test with them back in Feb…read more First, they said despite having the specialist order, one of their doctor should review and confirm, and then it would be quick to schedule the test. After almost 10 days, I called them back, still no result, but despite being told "it would be quick to schedule" they told me this may take several weeks and even then it depends if the doctor could make themselves available and show up on the appointment day - which is limited to a 2 hours window twice a week! So it was total waste of time! Take your order to somewhere reliable.

I specifically chose this CRA over the one on Fernwood Road because of free parking and proximity…read morefrom home. I even called my doctor's office ahead of time to get the order sent in here after they had sent one in at Fernwood. I trotted into the office and found out that this location apparently has NO X-RAY MACHINE. I was in disbelief. I even checked the website ahead of time and saw that they do. I asked the receptionist if he could fax over the order to the Fernwood location. He refused and said they supposedly don't have a fax machine. Wow. I ended up having to call back my physician's office and have the order resent to the one at Fernwood. Yes, the one that can cost you up to $12 in parking because it's managed by Colonial Parking. And I was trying to avoid it because X-ray orders are all done on a walk-in basis. Meaning, you never know how long you'd have to wait there, thus contributing to the $$$ parking fee. Yes, you can park across the street at Walter Johnson and some street parkings are available. However, I've received tickets before due to it going past 3:30pm -- the area becomes a no parking zone after 3:30pm and like I said, I didn't know how long it'd take at Fernwood CRA. Anyways, I suggest everyone to call the Seven Locks Rd location if you need to do X-rays order of any sort. Hopefully, they have the machine "available" or that they have a fax machine or some other means to receive faxed or electronic order again.

If the doctors order is not to your protocol liking then perhaps the staff can be trained to be…read moreefficient and pick up that discrepancy prior to the appointment given. Waiting to find this out at the appointment is totally inappropriate and unprofessional. Do a better job!

Overall, the appointment wait time was great--I was in and out quickly and able to make it to work…read moreon time. However, after my appointment, I stepped up to the receptionist's counter to ask about the results timeline, obtaining a CD, and any follow-up steps I might need. One of the receptionists was quite rude. Unfortunately, I didn't get her name, and it's possible she was having a difficult morning, but the interaction left a negative impression. Because of that experience, I would prefer not to return to the Bethesda location. It was disappointing, especially since first impressions matter, and it made me concerned about how patients are treated throughout the day.

Codes bilateral body parts as 2 icd10 codes which doubles your copay. There's singular icd10 codes…read morefor bilateral body parts. Called countless times, told them exactly what they need to do as I work on the insurance side of several different clinics over the past 12 years. Either out of stubbornness or ignorance they refuse to make the correction (withdraw the 2 codes, resubmit for the bilateral code). Oh and they also said that I saw two providers, which I absolutely didn't. I reported this to the inspector general as suspected fraud.

My doctor ordered a CT Scan and I was referred to Adventist Healthcare Imaging. Booking an…read moreappointment was easy. The person scheduling appointments was really nice and gave me instructions to do prior to arriving. About 3-4 days before my appointment a tech called me and said they needed some bloodwork. I called my doctor and the tests were faxed over. I was pleasantly surprised he called me back to tell me, that they received the necessary information. On the day of my appointment, I went in and had to drink this liquid, that helps with the CT Scan. I did that and 45 minutes later I was taken back for the scan. My radiologist was the nicest. She talked me through the whole process. She explained everything and was so kind. They had the results to my doctor, the same day. She even gave me instructions for after the test. From the person scheduling my appointment, to the tech, to the awesome radiologist, I would give them A+! I wouldn't hesitate to go back to this facility. They were excellent!

Have used this facility 3 times. No issues first two times but something has changed. Have gave me…read morean appointment for 7:45 am. But when I showed up it was supposed to be 7:45 pm. Rescheduled me for 3pm. Caused me to miss my doctor appointment for same day. Then once MRI is complete I was told they would bring me the disk to wait in the office. After 20 minutes, I asked where the disc was since the specialist who did my MRI left and was told they miscommunicated and please wait. They would bring me one in a few minutes.