In a word:outstanding. I visited Clouds all the way from Abbotsford after a random web search…read moreshowed they have an RDA I had been looking for. It's a well laid out shop with a solid selection but the guy who embodies top-notch customer service is the co-owner Bob. He took the time to chat about the product selection, industry, and available flavors. He honestly seems to care about his customers and is clearly passionate about the industry. Clouds also has an excellent sample bar and a variety of nic strengths, including 0 nic which too few shops stock a decent selection of. This shop is well worth the drive, wherever you happen to be traveling from in the Lower Mainland.

My favourite vape shop in Vancouver/Burnaby!…read more The staff is always friendly and helpful, the service really is exceptional. Clouds has an awesome juice bar where you can test out the flavours before you purchase them. They have a wide variety of products that a lot of other vape shops don't have, so Clouds is always my go to.

Big cloud is the only vape shop I go too, they're all great there. As of recently there's been some…read morenew employees that have started, and I've got to say they all have been a pleasure to interact with. Zain being one of them. He's always kind, efficient and happy to help. Thank you Zain for your positive energy and awesome juice suggestions!

Friendly guys working that answered every question I had. Showed me how to fill my pod for the…read morefirst time and made sure I was good before I left Would definitely recommend to friends

Wonderful and personable, the owner Mathew always knows what you need. Best smoke shop in Squamish…read morewith good variety, price sometimes can be a little steep but overall great service and products!

Great little space easy to access and has a great variety. Everything is laid out nice and the…read morestaff is quite helpful. Right beside a convenience store which is great for a location. This place should have what you're looking for.

The absolute best the coast has to offer! Not only did they…read morehave all the juices I wanted but so much info I never knew about my device! Cannot recommend them enough.

Seems like an okay store but don't trust them to give you what you need. Be smart and…read moredouble-check. I wanted coils and the guy even took out the one from my vape to verify. Off I go to the wilderness for three weeks only to find they're the wrong resistance and don't even fit.

My favourite vape store in town! The people who work here are so friendly and helpful. I have…read moreshopped at other vape stores who are always too cool for their customers and end up closing a couple months later because of their lack of service, so Clouds is the only vape store I shop at now. Parking can be a little tricky, so try to come during non-rush hour so you can park outside. Their selection of juice and devices are great and there is always something new to try. They are very knowledgeable about devices as well and so helpful for beginners who might be intimidated by other experiences. The prices are fair and if you buy in volume they will always offer a discount. They are really good at replacing defective coils, and when you switch devices and have extra coils you can always bring them in to trade-in for new ones too. I love that it's always busy here and sort of a meeting spot for avid vapers. Good sampling bar too for trying out new flavors also.

Been trying to figure out why i always cough when i tried vaping. Been to a ton of vape shops. The…read moreowner and his staff explained to me that I needed to match the voltage with the vape device, the coil and the strength of salt nic to make it work. at last I have a vape that works for me . They even offered to let me return the coils if they were not the right fit. Now I can use vaping to reduce my nicotine intake step by step to eventually quit. These guys rock.

I moved here and found this place as my new vape store. One day I came here to buy some refills for…read moremy Juul but they wouldn't have my strength. I convinced to try another Canadian product. After having an allergic reaction to the new vape I called them up immediately to exchange or return or just get back my Juul. I was told there is nothing they can do for me and asked me to have a good day. It was a $40 Juul vape, I will get a new one. No worries. But what I don't understand is that the shop just doesn't give a F#CK about repeat business-why??? I have been buying all sorts of other accessories on a regular basis, why would flush me down the toilet with a miss-sold cheap vape? Why no store-credit? Why does VAPOR LINE treat me like a tourist? I live here, I will take my money and story to the next vape store, with all the details. So sad as the guy working there seemed nice, used to see him at another shop I visited regularly. U sold one vape to me. What is the commission? $1M large? Was it worth losing a client who liked this place? Adios.

Salesperson at least on the day I went in wasn't at all knowledgeable and almost sold me a kanger…read moresub tank to use on my old provari. Salespeople at least on the day I was in were not at all friendly. Pricing on replacement coils they sell are almost - and I mean almost - twice as much as other vendors I've bought from in Vancouver.

One of the best vape shops in Richmond , best customer service staff is all friendly and outgoing…read more When there is an issue with you're vape or pod system they will try their best to fix it to ensure you that you walk out happy. I have been a loyal customer and bought all my pod systems from Lucky 8 Vapes! Staff there usually Bryan, Matthew , Louie and nick and as well as the rest of the staff are great, to ensure you the best customer service that is needed! For example they did not sell a certain type of juice and that they did not carry it and so they ordered it for me from somewhere else and delivered it to the store! Esp don't miss out on their great deal on holidays.

Poor service, can't believe I spent 100 bucks plus still haven't received the products after 2 days…read moreafter expected delivery

For well over a year now, I have been a customer of Foggy's Vape store. The service is exceptional,…read moreeveryone working there are so pleasant, helpful and go out of their way to make sure you are satisfied. I have had bad experiences with other vape stores in Nanaimo, but Foggy's is by far the best shopping experience I have ever had, and the prices are great too! I would highly recommend this business!

i know fog and foggy are different companies. staff super friendly but why do you have vapes with…read moreno juic on the shelf. old fog formula I'd get 2 weeks regular use. bought less than 24hrs ago, on my way to Klemtu for work and down 20% juice already for someone who dosnt abuse the vape. last vape i had lasted 12 days. might get 3 days max outta this. I know about the defective products how can we resol this?