Living right down the street and recently getting into the whole Vape scene recently, this spot definitely sparked my interest.
HOWEVER. Upon my first, and now my ONLY visit, I went in (as somewhat of a novice when it comes to vapes) to see if maybe they would be able to take a look at my KangerTech ProTank II that wasn't functioning properly.
Right away, the staff identified the issue of a faulty atomizer (which was sort of a given, and I had known myself upon entering) which was great! And I was impressed!
I was not impressed however how the girl who helped me at the time gave me an attitude as if I were dumb for asking the questions I was asking.
She then proceeded to simply take my vape apart, and replace the atomizer without any information on what it would cost me, or what she was doing (which I would have liked to have learned more about how my own vape worked at the time and would have appreciated; but of course wasn't the end of the world)
Handed it back to me to try once the atomizer was replaced, and it worked! Woo! I paid a cheap price for a new atomizer and a speedy replacement, and was simply in and out to avoid any further interaction with this girls unpleasant attitude.
It wasn't until I got in the car to take my vape back apart (because it stopped working properly as soon as I exited the shop) that I had realized she completely forgot to put one of my gaskets back into the atomizer upon rebuilding. Which again, was not the end of the world, clearly she was in a hurry as she left the shop before I even had the chance to.
But upon reentering the shop to let an employee know what was going on, I was greeted immediately by a VERY helpful individual who immediately recognized I was missing a gasket! He then proceeded to pull another employee over to double check, and reassure me; who then proceeded to give me nothing but snotty remarks and attitude about how my atomizer isn't missing any pieces AT ALL.
Mind you I took my atomizer apart and made a mental note of every piece visible (upon deconstruction of course) before even entering the shop in the first place; which this employee was incorrect.
All I wanted was the reassurance that my rig would have been put back together exactly the way it was as to not cause any issues in the future, but I was instead belittled (AGAIN) and shoved off afterwards due to my disagreeing with their practice in care of my rig.
Needless to say they had one unhappy customer that day, and I will NOT be returning to this shop ever, nor would I recommend simply due to that one experience.
I understand people have bad days, and may even take it out by mistake on a customer.
But when my atomizer craps out on me 2 weeks later for no good reason that I can identify myself, I would say warrants a review to at least inform people of what they are getting themselves into.
Hopefully their customer service steps up; or at least can control their emotions long enough to take it into the back room before they sink their business. read more