Absolutely appalling customer service. I came into the store to purchase an item I had seen earlier…read morethat morning, but I hadn't had my card with me at the time. Instead of receiving even basic courtesy, I was met with an incredibly condescending, hostile, and disrespectful attitude from Evan. As I was expressing my frustration over the situation, Evan looked at me and said, "I get it, you're going through withdrawals." I was completely speechless. That comment was not only false, but deeply insulting, unprofessional, and entirely inappropriate. There is absolutely no circumstance where it is acceptable for an employee to make degrading personal assumptions about a customer. Rather than attempting to help resolve the issue, Evan chose to belittle and mock me. His demeanor throughout the interaction was arrogant, dismissive, and openly hostile. It was one of the worst customer service experiences I have ever had. I spend a significant amount of money at this establishment, and I refuse to be treated with that level of disrespect. I will be reporting this incident to management because no customer should be spoken to in that manner. The only reason I am not taking my business elsewhere is because of the wonderful young woman who works the morning shift. She is consistently kind, professional, respectful, and genuinely helpful. She represents exactly how customers should be treated. If not for her outstanding service, I would never return after my experience with Evan.

0 out 5 stars…read more Absolutely appalling customer service. I came into the store to purchase an item I had seen earlier that morning, but I hadn't had my card with me at the time. Instead of receiving even basic courtesy, I was met with an incredibly condescending, hostile, and disrespectful attitude from Evan. As I was expressing my frustration over the situation, Evan looked at me and said, "I get it, you're going through withdrawals." I was completely speechless. That comment was not only false, but deeply insulting, unprofessional, and entirely inappropriate. There is absolutely no circumstance where it is acceptable for an employee to make degrading personal assumptions about a customer. Rather than attempting to help resolve the issue, Evan chose to belittle and mock me. His demeanor throughout the interaction was arrogant, dismissive, and openly hostile. It was one of the worst customer service experiences I have ever had. I spend a significant amount of money at this establishment, and I refuse to be treated with that level of disrespect. I will be reporting this incident to management because no customer should be spoken to in that manner. The only reason I am not taking my business elsewhere is because of the wonderful young woman who works the morning shift. She is consistently kind, professional, respectful, and genuinely helpful. She represents exactly how customers should be treated. If not for her outstanding service, I would never return after my experience with Evan.

Friendly and knowledgeable staff (well, Jessica is who advised me) but I know they're all friendly…read moreand knowledgeable. I went there because i needed a backup Vape for when my friend Jennifer steals mine. Anyway, Jessica found me the right top and bottom pieces to put together in an orange and purple Vape. She steered me away from the plain old tobacco flavor into an interesting and delicious melon fluid. I quit smoking almost a year ago and this thing is a great replacement (even though I use 0% nicotine). We also picked up some rolling papers and a hand painted ashtray, Will return for more!

Joy was extremely helpful and knowledgeable and was able to help me find the gift I was looking…read morefor...I definitely recommend this shop to others, now.

Great custom service, everyone needs to come here! I really enjoy the weed and everything else!read more

From the owner: Tobacco Hut & Vape & cigars is a family-operated business,…read moreowned and operated by family. We have been in business since 2001. We started with one location, and currently have over 70 locations. We excel at providing the best customer service and the best prices for smoking and vaping needs. Tobacco hut has been a successful family business for over 20 years, expanding year after year. With all of our hard work we hope to expand our business even more as we continue on our successful journey. We treat our customers with a friendly attitude, and we try to resolve their problems, and answer any questions as efficiently as possible. Tobacco hut also sells all smoke accessories

What makes you smile? Where do you find inspiration? What is the meaning of "peace" to you? What is…read moreyour most prized possession? After scouring the Illadelph by All in One West Chester location my eyes were simply delighted. Here at this smoke shop not only was I greeted by such an outgoing and sociable staff but also a plethora of glass. There were exquisite custom pieces from Illadelph that I never encountered before. Secondly, there was a wide variety of other brands of glass to meet everyone's budget. The store gave off a very fun atmosphere, music was playing and the staff repeatedly asked if I needed help finding anything or if I wanted to see anything up close. All of the display cases were extremely clean with an array of water pipes in every color, shape, and size. Additionally, the shop had an ejuice test bar station with over 70 flavors in house juice along with several premium juices. If you are new to this area I strongly recommend checking out this store. Whether your in search of a lighter, glass pipe, vape, hookah, sisha or tobacco this store has it all! Not only is the selection endless they offer a reward program. Tom the manager signed me up and explained that every dollar I spend I would receive points on every purchase made at the store. All in all I originally came in search of a sweet tapestry for my dorm but got much more then I bargained for. My purchase landed me 70 points for my tapestry, candle, and incense purchase, now on my next visit to the store I can even get a free smoke shop lighter! I really look forward to my next visit and am totally loving the free stickers that Casey gave me! I am going to tell all my friends about this shop!

Awesome customer service the employees are super helpful and knowledgeable about everything. Will…read moreonly continue to come here because of how the staff treated me. Very creative as well!

Used to be ok. Not great but ok. But has new management now. We bought a rolling machine on Monday…read more It broke Wednesday. Tried to return it and they don't accept returns. I have to send it to the manufacturer to get it replaced. And 80% of the time they don't have the tobacco I use. Or the tobacco gets dried out and powdery in a couple of days. Don't waste your time. Go to RKO by McDonald's in west chester. Better service and quality of tobacco. I only gave it 1 star because you can't leave that blank

The shop is open again!! Yay! I like the old shop Monty always did me right. But this place is…read moreunder new management. I thought the guys that bought this business were very friendly, informative, and if they didn't have the things I wanted gave me date when it was coming in. I really did have a good experience there. I would highly recommend it.I hope whoever went to the old shop comes back to the new shop.

Service was excellent! The young men went out of their way to find a 6 pack of a very specific beer…read moremy mom requested. It's a bit pricier than the grocery stores but you will skip the long line. But, the cashiers did not wear masks (COVID). They had glass separating them from the customers but it still felt inappropriate and inadequate compared to what other stores are doing

Friendly beer business with fairly broad inventory of craft beers plus the usual suspects…read more Relocated from highly visible Route 202 location, it's still very convenient to the West Chester, PA area.