Car for service and MOT. Let them know that it needed brake pipes doing (and battery). Nicky very rude on phone, unprofessional. Never had someone so please to tell me a car has failed an MOT and needed the brake pipes changing, I explained that this was discussed on booking the service. Kept the car for an extra couple of days.
Frustrating as I outlined the work first and then they didn't service the car but carried ut the MOT?! This was in September by end of November, car had broken down, battery leaking (something they flagged a year ago on the service but then on this service claimed was absolutely fine). Not really bothered about battery but irritating non the less when I asked them specifically if it could be changed!
Notably the service on the day I picked the car up was excellent- much closer to their usual standard! read more