I love Vans, but this was the worst experience I have ever had in a Vans store. The employees were completely unhelpful and couldn't be bothered to step out of conversations with their coworkers. My boyfriend and I went in and found the shoes he wanted with no help from anybody else and when we asked about exchanging boxes (because the one he had was ripped and falling apart) we were met with a grunt from one employee and an apology from another. I felt like we were being a bother. I understand that the store is located in an outlet mall and is extremely busy, but the customer service at this location barely deserves the star I gave it. read more