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    4 months ago

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    2 years ago

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    5 years ago

    Great customer service and shoe selection. They helped me find a dope pair of shoes for my five year old.

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    4 years ago

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    4 years ago

    Great customer service. My grandson was happy to find what he was looking for. Thank you

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    8 years ago

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    Review Highlights - Vans

    “Lizzie took over and before I knew it; I'd happily spent more than planned (and my grandsons' Christmas just got better)”

    Mentioned in 2 reviews

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    Men's Wearhouse

    Men's Wearhouse

    3.1(260 reviews)
    0.3 mi
    •$$
    Walk-ins welcome
    Available by appointment

    We come to this location whenever my husband needs nice jackets, sports coats, or business attire…read more This weekend we specifically came in to shop for sports coats for upcoming business trips, and we actually ended up purchasing even more because of the great deals available. The main reason we continue coming back to this store is because of Chris. He previously helped my husband and my dad with suits for our son's wedding, and ever since then we always look for him when we visit. My husband is 6'7", so finding the right sizes and fit can be difficult, but Chris is always incredibly helpful, creative, patient, and friendly. He truly provides outstanding customer service. During this visit, while I was walking around the store, I overheard two employees talking about Chris and saying he needed to stay at the register instead of helping customers on the floor. Honestly, that was disappointing to hear because Chris is the one employee who is approachable and genuinely engaged with customers. The rest of the staff often seem inexperienced, unwelcoming, or simply fail to acknowledge customers altogether. We also learned there have been some organizational changes requiring employees to remain behind the registers. With all due respect, employees like Chris should not be restricted from helping customers on the sales floor. He is the reason loyal customers like us continue returning to this location. Otherwise, we would honestly drive to the Inland Empire location just to work with Hamid again, whom we also miss at the Mission Viejo store. While we were checking out, two additional customers were standing there waiting for quite some time without assistance or even acknowledgment. One customer repeatedly asked for help just to complete payment. Honestly, I would have walked out. A simple greeting, acknowledgment, or smile goes a very long way, even during busy times. My feedback would be: * Allow strong customer service employees like Chris to continue helping regular customers on the floor. * Provide additional customer service training to employees. * Encourage staff to be more approachable, friendly, and attentive to customers. Most importantly, we will continue to give high praise to Chris. He represents what great customer service should look like, and quite frankly, some of the staff could learn from him. He would make an excellent manager.

    I came in today to purchase a shirt for an upcoming event, but unfortunately, the experience was…read morevery disappointing. The staff member was rude and dismissive when assisting me. He recommended a shirt that I specifically told him would not work for me, and when I asked to try on the shirt I wanted, he would not allow me to do so. I ended up taking the shirt he recommended, but when I got home, my suspicion was confirmed that it would not work. Now I have to return it and purchase a shirt somewhere else, simply because I was not allowed to try on and purchase the one I originally wanted.

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    Vans - shoes - Updated September 2026

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