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    Vanna Stephen C MD

    1.0 (1 review)

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    10 years ago

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    Relievus - RelieveUs office

    Relievus

    2.7(91 reviews)
    4.6 km

    Dr. Mahoney and his team are great over at the Cherry Hill, NJ Office. Customer service is great…read morejust the over all welcoming when you walk in.

    I've been a patient at Relievus for some time now, and I want to start by saying my physician is…read moreexcellent--attentive, knowledgeable, and genuinely caring. Unfortunately, the experience at the scheduling desk is consistently the opposite. The two staff members there are often dismissive and lack basic courtesy. At my most recent visit, my doctor walked me to the desk to schedule a follow-up. One staff member was on the phone, and the other appeared available, so I waited at the counter as directed. She struggled with the computer without acknowledging me or communicating what was happening, leaving me standing there without any guidance. When the second staff member got off the phone and took over, the first thing she said--abruptly--was: "Ma'am, respectfully, don't be at the counter when we are on the phone." The tone made the "respectfully" feel anything but respectful. To be clear, I am familiar with HIPPA. I was there because I had been directed to the counter by my physician, I thought the first staff member was going to take care of me and I was also trying to steady myself due to significant pain. When I suggested that patients may need something to support themselves if they're expected to wait away from the counter, I was told to stand against the wall, with a dismissive mention that wheelchairs were available--offered more as a remark than as actual assistance. This is not an isolated incident. The pattern of behavior at the front desk stands in stark contrast to the quality of care provided by the physicians. Patients in pain deserve clear communication and basic respect.

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    Vanna Stephen C MD - neurologist - Updated May 2026

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