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    Vanna Stephen C MD

    1.0 (1 review)

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    10 years ago

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    Relievus - RelieveUs office

    Relievus

    2.8(94 reviews)
    4.6 km

    Update: Less than 2 hours for Dr. Cohen to personally call back and explain the situation. Totally…read moretruthful and believable. Mom and I will be seeing the doctor forthwith. I hope we will have a long relationship with Dr. Cohen. Now That is the way things should be handled. Dr Joseph Richard's of Rehab Assoc. Should take note.

    I've been a patient at Relievus for some time now, and I want to start by saying my physician is…read moreexcellent--attentive, knowledgeable, and genuinely caring. Unfortunately, the experience at the scheduling desk is consistently the opposite. The two staff members there are often dismissive and lack basic courtesy. At my most recent visit, my doctor walked me to the desk to schedule a follow-up. One staff member was on the phone, and the other appeared available, so I waited at the counter as directed. She struggled with the computer without acknowledging me or communicating what was happening, leaving me standing there without any guidance. When the second staff member got off the phone and took over, the first thing she said--abruptly--was: "Ma'am, respectfully, don't be at the counter when we are on the phone." The tone made the "respectfully" feel anything but respectful. To be clear, I am familiar with HIPPA. I was there because I had been directed to the counter by my physician, I thought the first staff member was going to take care of me and I was also trying to steady myself due to significant pain. When I suggested that patients may need something to support themselves if they're expected to wait away from the counter, I was told to stand against the wall, with a dismissive mention that wheelchairs were available--offered more as a remark than as actual assistance. This is not an isolated incident. The pattern of behavior at the front desk stands in stark contrast to the quality of care provided by the physicians. Patients in pain deserve clear communication and basic respect.

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    South Jersey Eye Physicians

    South Jersey Eye Physicians

    2.1(43 reviews)
    2.4 km

    If we weren't off to a great start, Dr Horowitz redeemed it by doing the most fantastically…read moresuccessful cataract surgeries (2) on my husband. Now seeing better than his entire life, zero complications, and no pain or discomfort. Its a bit tricky to get into the system, but the skill is worth it. Surgerys ran on schedule. Office efficient. Easy location.

    This is long but necessary to explain why they only got 2 stars. Backstory, I had LASIKS in…read more5/2022. Within 6 months needed an enhancement. For the past 2 years they have not been able to correct my vision. Needed glasses starting 1/2024. They didn't get the prescription right. Came back month later new prescription which still want 100%. Within a few months eyesight started worsening. Waited until my annual eye exam 1/2025. Still didn't correct completely. Couldn't be bothered with going back again to have them fix it and my eyesight still not clear like last year. January 2026. Same thing. Eyesight not fully corrected. Fell in February so had to take care of that before corrected the January prescription that was never right. Finally in April 2026 Dr. Miller tells me to get a topography exam and the machine was broken in their office so they sent me to Eye Associates Of Vineland in Cherry Hill. Which by the way I later find out the topography exam isn't covered by my insurance. I'm told I have a stretched cornea which can only be fully corrected by contact lenses. Meanwhile I have 2 pairs of glasses with fresh lenses that are never going to correct my eyes completely. Now my insurance won't cover anything because I've gone ON A WILD GOOSE CHASE WITH UMPTEENTH EXAMS FOR ME TO NOW PAY FOR A SEPARATE CONTACTS EXAM and the COST OF CONTACTS THAT SHOULD HAVE BEEN WHAT WAS PRESCRIBED ALL ALONG IN THE FIRST PLACE. Honestly I don't even trust that they will get that correct.

    Vanna Stephen C MD - neurologist - Updated August 2026

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