I know of Vanguard through a former employer of mine... a very well-known, well-reputed investment management firm based in Boston. And.... Vanguard was always spoken of, and considered, the best of the best. My employer provided retirement accounts for all of their employees (i.e., for me) and we were able to select the Vanguard funds where we wanted our retirement monies to be invested. It's now a full thirty years later, and my money has more or less sat there, and grown quite nicely, in my various Vanguard funds. However, sadly, I have noticed that their customer service line has deteriorated. In a nutshell, it seems they have OUTSOURCED their customer service. You no longer get reps in the U.S., and who always seemed like they were IN THE BUSINESS of investing money....reps who seemed to know a thing or two. Instead, we now get an endless phone tree of buttons to push.... are repeatedly asked to enter the same information over and over...we finally have to 'play games' with the system in order to get a rep... when you DO get a rep, it's clear they are not based in the U.S. Then you are told you need to speak with a different department...you are transferred....put on hold... asked all the same 'security questions' all over again (and even in instances where you aren't looking for any private or personal information on your account, but simply want help NAVIGATING THEIR WEBSITE). Speaking of which....whatever happened to the voiceprints that many of us recorded, of 'At Vanguard, my voice is my password'?? ...which was supposedly specifically set up, so that we'd not have to jump through all these ridiculous 'security hoops'?? We no longer seem to receive that prompt, anymore, when we call Vanguard... It's sad, that even with a company at the level of Vanguard, that customer service is DEAD. And I'm sick and tired of endless, waste-of-my-precious-time questions that are supposedly 'for your security', even when, as mentioned, I am often not trying to get any PERSONAL details on my account. I mean, you can't even ask a GENERAL QUESTION anymore without first going through an inquisition! Jack Bogle must be rolling in his grave. read more

I had over $5M invested with Vanguard but every single time I had to contact CS was like getting teeth pulled without anesthesia. And their HOLD music made you want to scream at the reps at every chance. They used to offer silent holds but no longer have that as an option they said. And not one CS rep has ever been able to successfully answer a question without switching me to multiple departments and hours on the phones that typically still not offer a resolution. ABSOLUTELY HORRIBLE COMPANY SINCE JACK BOGLE PASSED AWAY. Glad all my money is now at Fidelity. read more

Vanguard's customer service is horrible. Spent many hours and days trying to straighten out their mistake. Every person you speak with says something different. They tend to transfer you from one dept to another. Nothing but grief and aggravation. Would look elsewhere. read more

I could not link my banking - I linked my bank account through their normal process. When it verified the next day it was NOT my bank account. So I called and a few days later the bank account was deleted and I tried to re connect and kept getting error messages. I even tried their 'manual input' and that failed to. Going to go to SOFI for all my investment needs read more

Like most people who write a review for Vanguard... Where do I start? *They have turned off the ability to send them messages in their own portal. *They sent the IRS my 1099's but did not send them to me. Trying to get those documents after the fact has been a 6-week process (so far). *They have 3+ hour wait times when you call. *They sometimes hang up after they answer after that 3+ hours *They called me and left a message (on Friday afternoon before the Memorial Day holiday weekend) and said to call them back, there is a timely matter. Then when I call back, there is the 3+ hour wait times again. *They turned off the ability to get a call back if on hold for a long period of time. My suggestion to you... read the reviews here. Then go to their Facebook page and read the comments there. It will give you all the info you need to make an informed decision whether or not to use them. read more

Vanguard Group - Investing Near Me - Malvern, Pennsylvania

Vanguard rules regarding the employer 401(K) plan I am dealing with goes against the IRS. Told Vanguard the specific rule and they don't care. They said they cannot change the code on the computer and there is no other option. They are blaming a program glitch. It's criminal and hope some day sooner than later they get hit with the fines they deserve and will have to compensate the people harmed. read more

My Complaints are about the recent forced transition from Legacy to Brokerage Accounts which occured in fall 2024. (What happened to the adage, The Customer is always right). Vanguard has betrayed the Bogle legacy!). Complaints: 1. I have been with Vanguard over 40 years. Yet Vanguard forced this transition without my permission (while my wife and I were on a 40 day vacation-South Pacific cruise). 2. I have been informed that Vanguard put nasty restrictions on my accounts so I can't establish a new fund. 3. I found out Vanguard has a VBA form to remove restrictions but is 13 pages long and asking for information which Vanguard already has plus questions only appropriate for the IRS such as my net worth and income. 4. I am thinking about a TOA transfer of my and my wife's Vanguard IRAs to Fidelity IRAs which is probably simpler. We already have IRA accounts there. 5. Fidelity still has regular mutual fund accounts which are simpler. read more

Horrific customer experience!!!! Vanguard is holding my remaining cash hostage a month since I completed the transfer of all my stock positions and cash over to Schwab over a month ago. I have called 4 separate times with holds up to 1 hour each and given the wrong information, given the runaround, told it was Schwab that was placing a hold on my account even though Schwab has indicated the transfer was completed a month ago, even hung up on!! They have today me told me they have spoken with the processing department and have looked into and correcting the issue and I should see the remaining cash transferred to Schwab in a week. I am not holding my breath that this will happen! read more

Vanguard has reached a new low. I've been a high-net-worth investor since inception 1/24/24. I had to talk to three agents to move my settlement fund to a settlement fund in another account. Each time I had to answer the same security questions. read more

Aside from waiting 25 minutes to speak to someone about a withdrawal, I was told there would be a $25 fee unless I did the transaction online myself. I was unsure how to transfer money to my bank account and Vanguard's internet is not helpful. I am very angry and expressed my displeasure since I wasn't ever notified that this $25 fee was in place. Apparently, it was just implemented at the beginning of the month. Vanguard services have gone downhill dramatically. I had a more serious issue with them in 2022. They are no longer the company I started out with years ago. I am seriously contemplating closing my accounts and moving funds elsewhere. read more

Vanguard is the worse company. If like me, you have a Vanguard account, close it. I will be doing that in the new year. Their customer service reps are ill trained and impolite so if you do have an issue, you will never get the correct answer. I wanted to take my RMD from my IRA and it was not showing online. I had to call serveral days for hours before it was corrected. Now I am taking the balance of my RMD, and again it does not show up on my account. I will be forced to call over the next few days and waste hours to correct this situation. I am so tired of Vanguard that I need to transfer my account to keep my sanity. read more

Every interaction has been a terrible experience. None of the employees know what they're doing.

Horrible website. It's always a long process trying to log in. Why can't a company this size hire someone to fix these problems?

they lost my money. I've spent the last 6 months tracking down a check they cashed to roll it over and they give me the run around every time I call. Every age has a different answer. they aweful. Don't invest here. read more

An automatic 90 day hold was placed on my account. I had to call customer service to eventually get to talk to a representative who was not sympathetic at all. I had bought too many shares of a stock and immediately sold back half of them. I had money in my account but apparently Vanguard does not have the technology to process transactions that quickly and so an automatic hold was placed and I was told there is no way to lift or reduce the time out hold. I am not a day trader and this is the first time this has happened. I had to be connected to 2 people with several long holds and awful background music. The final representative was just matter of fact. Their system appears antiquated and stodgy at best. At least we have Fidelity and Schwab. read more

First, I was a personal investor for over 20 years and was happy with Vanguard. Then, the customer service changed and was so bad we withdrew every penny. As an example, for a jointly-titled account with my spouse, telephone representatives, including supervisors, repeatedly asked for my spouse's authorization/permission to speak with me regarding the account. It's a joint account - each party with equal authority under law. Second, I am an attorney that does administration of estates after someone's passing. Vanguard has been a total nightmare for our clients in obtaining values for inheritance tax purposes and claiming accounts, including requiring paperwork that is not required by PA law for a joint account, so that a joint account owner is not given access to funds that rightfully pass to the surviving joint owner upon death. Avoid the company at all cost. Take all funds out and run to another. read more

I have been trying to roll over a 401K into an IRA, within the same company, since March of this year. Every time I call it takes them at least 1 hour to locate the check. Then they tell me the check is frozen and I need to send them a letter. I have sent them the same letter at least two times. They say they can't find the letter. I have tracking numbers verifying they received it. I have done everything they have asked me to do. Each time by the end of 1-2 hours on the phone with them they say they will need to look into it and will get back to me but I never hear back. I just called the better business bureau to report them but they are out of the office today due to a staff meeting. I will be reporting them. It should not be this difficult to roll over my 401K into an IRA read more

I just spent over an hour on call with their "specialists" and at the end I just hung up with nothing accomplished! I spoke to at least four people including two supervisors. It was a complete waste of my time. After I write this review, I am going to join the thousands of people who have fled Vanguard. According to Morningstar.com. They have had net redemption in 3 of the last 4 years after going over a decade with no net redemptions! Over $300 billion has fired Vanguard since 2020!! I work too hard to have my time and money disrespected! Bye! read more

Well manage funds and low cost. Their etf is wonderful and customer service is very good.

I wasted over 3 hours getting transferred from one department to another department regarding an easy request to update basis information. I spoke with well over 12 individuals and received conflicting information. No one even bothered to apologize or express any empathy for the issues that we experienced. I asked to get transferred to a supervisor or team lead, but none of the calls were escalated. Do NOT work with Vanguard. Horrible company!! read more

This used to be a fine company, now it's useless and crooked. You have to go through multiple checks before you can speak to someone, and then you need to be transferred. This is useless. Futhermore, I cannot do any brokerage work online because their security department does not work. Some advice: transfer your money to T Rowe Price or Fidelity immediately. read more

Where to start? Their UI is so unbelievably bad, they created this "new and modern" UI to attract more millennials but they still have their old UI layered under it, which has all the real information on it (kind of like Windows 10). I couldn't even find the information I needed on the basic UI and had to dig deep to figure out how to transfer my money out of Vanguard. Very very basic "modern" UI...just trash. I did not know I could do a 401k rollover online so I called them, had a 1 hr and 20 min wait time which is insane. Lucky me, they had a "call you back" option. When I get the call, finally....low and behold...they actually fell short of my already low expectations....The customer service was terrible. The guy did not know what he was doing and gave me the wrong information. They also do not have an electronic option for transferring funds. It's by check through mail and is very slow. Then in the middle of the process, it just went silent and eventually disconnected. I did not receive a call back or email so that I know if the transfer went through. I call back again to inquire about the transfer, this time 1 hr and 45 min wait time!! With no call you back option for some weird reason! What a joke. I've never experienced this at my other brokerage in the years I've been dealing with them. Ignore Vanguard if you value your time, money, and sanity. read more

Since we are talking about money and this is the Internet (think identify fraud) I won't into detail. With that said, I still cannot believe that a company this size can consistently hire and train such an amazing group of financial folks. a) Whenever I call, I get a highly competent, intelligent person who helps me with whatever is needed. Whether its navigating the web or completing complicated paperwork, I find that the matter is handled quickly and appropriately. b) Their funds, while they may not get the highest interest rates, make up for it by being low cost fees. c) I use the combined robo personal advisor system read more

i was charged a $25 annual fee on my ira + roth ira +brokerage accout even though i have over $4,000,000 in vanguard accounts what a terrible public relations look for vanguard their customer service is terrible wait 30 or 40 minutes to speak to a rep use to be able to make mobile deposits now have to use snail mail time to move to robin hood or fidelity michael i fort lee nj read more

Worst company ever. My mother passed away so I had to do a change of ownership on the account. Four weeks later nothing has been accomplished although I paid $26 to overnight the paperwork in February. They tried to say I signed the year on a paper as 2020 but obviously it is 2022 and I wouldn't do that. Anything to hold up the process. This has been beyond frustrating. Occasionally you get the option for a callback otherwise the wait times are 20-40 minutes. They promise to fix the situation and call back but they don't. So far I have wasted 10 hours of my life. read more

Absolutely the worst financial company I've ever dealt with. I wanted to open a Roth 401(k) , which is an option with Vanguard. It has been an absolute NIGHTMARE since then. I've had to call MULTIPLE times to access my account after being locked out (why was I locked out, I'll never know), one time being hung up on, and none of them helpful. I've been told to "register for account access", which I've now done no less than three times. I literally want to scream. As soon as possible, I'm transferring my account to another bank. Absolute garbage company with absolute garbage customer service. Avoid at ALL costs. read more

Vanguard was to divide my mothers account to 3 beneficiaries. They are so incompetent they could not do this. Gave one beneficiary $129,000. More than others. Simple math and cannot do this. I was told well if I find their mistake they will correct it. I thought they were the professionals. They also lost $10,000 on another account. Please don't put your money with Vanguard. You will be very unhappy read more

Vanguard has gone downhill one hundred percent.Very poor customer service given me the run around closing two cash plus accounts and still won't close them read more

Horrible customer service. I was simply trying to add a bank account. Situation was slightly complicated because there was a different name on the checking account. After completing the necessary paperwork, I had to go to a notary twice because I was given bad information from a Vanguard representative. Even after submitting the paperwork, it did not work because Vanguard entered wrong account number. After half a dozen phone calls and multiple hours of my time, the problem still isn't fixed. Forget Vanguard. Try Fidelity read more

Customer non service is their new mantra. Long holds on phone. Broken website for creating new accounts. (They do not want NEW ACCOUNTS?) Horrible experience in trying to work with them! read more

Vanguard website only partially functional this weekend. Continues to amaze me that such a large, well established investment firm has so much IT trouble. Their app is worse--at least it was. I gave up on the app long ago. read more

This is the worst investment company on planet earth. They refuse to give you your money. I had to hire a lawyer to help Me get money back. I called 10-15 times sent emails and they ignored me or transfered my call to Philippines to get rid of me. your warned if you value your money read more

Does anyone have to continually deposit as we are told he have to continue depositing in order to acces the money. Then again asked to deposit higher amount. So basically that money is either stuck or lost because they continue to ask for higher amounts making it impossible. The broker said that's it, no more fees, then receive emails saying in order for us to get the money we have to make another deposit! Anyone that can help me out not sure if this is right. Also did you guys have to deposit to personal accounts? Thanks. read more

You put your money in through FedEx but when you actually have a hardship or need the money they make it impossible for you to get it back,Then they find everyway to hold the money or charge you for so many fees its ridiculous. I will never give any of my check to this after this. Why give it to someone who will make it impossible to retrieve an then take a large chunk of it after they make money by holding it already from a percentage. Ill never do this again. read more

Made an account over four years ago, forgot the login information and can't contact anyone. Finally spending hours I was able to login and it won't let me do anything with my accounts unless i call their support team! The support team is mon-fri so that no help trying to get this all done this weekend. Oh well waited four years to finally try to log back in I can I can wait 1-2 days jsut to do anything on my account... read more

Good funds, but customer service has gone to hel*. I had funds there for 35 years, but I just transferred them all to Fidelity. Trying to upload documents to settle an estate, their "document upload" site says: "We are experiencing high volumes" "Bad Gateway - The proxy server received an invalid response from an upstream server." WTF... Of COURSE you're experiencing high volumes. You have millions of customers. Expand your capacity. Hire some agents. Do something. Bottom line - use Vanguard only if you will never need customer service. read more

Don't think about it, if you're planing on day trading. Executions can take 30 mins. I'm on the phone right now trying to reach someone there (during normal business hours) - still waiting after 10 mins. You can get their ETFs with any broker. Low fees can't be really the argument to stay with Vanguard anymore. 10 years ago they were good enough. Their UI was also fine for expectation levels 10 years ago. Today, it just doesn't meet the requirements or needs of younger "retail" investors. read more

Fees are low but the price you pay is lousy customer service. An example is I called today to ask questions of transferring 30000 more of my money to them but was placed on hold 20 minutes so I hung up. There competitor where I have money stored picked up right away. Diversification is the key. read more

Worst company ever. It has taken a month for me to receive a hardship withdrawal for my first home and they keep saying I need documents I've already faxed them twice. I go into settlement next week and still I've heard nothing. Not to mention this is the 401K retirement plan particpant for my job. No results, no communication.... I want my money! read more

Vanguard is a good investment company, but their customer service agents need some one on one training. I have called their 8 times regarding an inherited IRA and I received 8 different answers, none of which is correct. The agents are rude, with no knowledge regarding the company and their Plan rules. You are placed on hold for long periods of time, and they tell you there is no Supervisor available to take your call. When you are investing your money, you need and want answers that's reliable. One agent states "take the money out and if you roll it over to another company IRS will give you the taxes back, that was taken out. When do IRS give anything back to anyone. I don't recommend the headache. read more