I reached out to them in before summer and was told someone would call me the following week. This…read moredid not happen. I had to call repeatedly weeks apart. I gave up temporarily. I tried again months later to give them another chance. I waited weeks for my in home appointment. I missed one call 2 days before my appointment but did not receive an email or voicemail. On the day of the appointment I booked the afternoon off and was ready for my appointment. One minute after it was supposed to start I received a text message canceling the appointment because there was no SLP that day. I expressed my frustration and the staff lied about calling me 3 times and did not apologize. That was their last chance. Thanks for wasting weeks of my life waiting for undelivered services. Go anywhere else!

Nexus Therapy was the first company we found online that provides speech therapy at home in the…read moreGreat Vancouver area. Yesterday I called them in the afternoon, but nobody answered the phone, so I left a message on their website hoping that they could reach me back later on; however, I didn't hear anything back. So this morning I called the number again, and a lady answered my phone. I was surprised that the lady didn't speak English well, nor did she show any warmth or enthusiasm when doing customer support/service. She said "Hi" to me at the very beginning, but that's it; I didn't hear anything like "how are you", "thank you" or "goodbye" throughout the conversion. I had planned to use their service for sure to improve my speech; however, I changed my mind after this call. There is no way for me to trust a speech therapy service provider like this.

For the past couple of weeks we have been trying to get in and make an appointment. Our doctor has…read moresent a referral. The people here never answer the phone. We've called from different phones, different days, different times. None of it helps. Almost every call ends up with a robotic voice pronouncing a US01LV error.

My mom had the privilege of being rehabilitated at this amazing facility after her stroke…read more As her daughter and care giver who is in the medical field, unbeknownst to the team, my mom always felt special and welcome at the reception, the staff ,the therapist , speech,physical and occupational ,was first and foremost professional,thorough,compassionate, and caring. It was not easy for my mom, but my mom always willingly returned,as they treated her with respect and kindness in her progress, and when she faltered, they encouraged her.i was impressed with every visit I attended, and I know that if I needed that same care now, it's what I will receive. I see how health care sometimes fail us, im proud and confidently can stay,this department and all other departments we were in...the bar is still high...Thank you for the excellent care rendered to my mom Shirley Woolgar :-)

I went pre and post surgery for total hip replacement. They were awesome!…read moreThey didn't drag out my recovery appointments like some places do. They did what needed done and told me I was done, that i no longer would benefit from more weeks of appointments.

Love this place, the PT's here know what they are doing! Professional, caring and very…read moreknowledgeable. I came in post op 9 weeks barely walking and now 14 weeks later I'm doing amazing and am walking correctly now thanks to capstone! Love the staff!