He was scheduled to fix our residential AC unit that had frozen up and wasn't cooling. He diagnosed…read moreit as needing 6 lbs of refrigerant at $542/lb, plus a new capacitor, plus a $125 service call--an advertised total of $3,800+. I told him I didn't believe that was the real problem and that the pricing was outrageous. I didn't approve the work. I had my own AC guy check the unit, and we found the system already had refrigerant--the real issue was that the compressor was failing. So his "fix" was basically a costly wrong diagnosis. He was trying to charge us $3,800+ to "repair" something that wasn't actually causing the failure, and the AC would still have ended up failing anyway. Be careful with this company. They will push expensive repairs and give diagnoses that don't match what the system is actually doing. Get a second opinion before you approve anything.

I recently used this HVAC company for a service call and unfortunately had a disappointing…read moreexperience. Before the work was performed, I was told the service call is $125. It would cost $235 total. However, after the work was completed, the $125 service fee was added on top, bringing the total to around $360. This charge was not clearly explained upfront, which is my main concern. The work itself involved cleaning a drain line, which the technician described as a relatively straightforward task. The technician explain he would be using a brush to clean it so the pricing was super excessive for the scope of work performed. More importantly, there was a lack of transparency regarding the total cost before the work was completed. Clear communication about pricing is critical when customers are making decisions about whether to proceed with a service. Because of this experience, I do not recommend this company. I would recommend that they improve their upfront communication of full costs to better align with customer expectations and build trust. I also found the company's response to my concerns to be disappointing, as it was not customer‑focused or aimed at resolving the issue. Instead, it appeared centered on defending pricing rather than addressing the lack of clear communication.

They helped me to install my new range hood with the wall open project. The results are super, and…read morethey are very responsive. Happy with the service.

If you're getting anything more than an outlet installed, I would consider hiring someone else…read moreother than these people. They have a couple of good electricians, but they also have ones that were truly lacking in any expertise or integrity. We had to reinstall our electrical after we were hit by a tornado. They had to come out 5 times and STILL didn't finish the job. We finally told them they we would take care of the rest, because we could plainly see that they had limited interest in quality work in a timely fashion. Live and learn.

Quick and easy - the guys were great to work with! They got in here - figured out what was wrong -…read morecleaned it up and got it fixed! Pricing was great too - definitely worth it. You pay for a professional who can come in and get it done and that's exactly what they did! Highly recommend!

Called because fireplace would not stay lit. They came promptly and fixed my problem. They…read morecleaned and repaired entire system. Very happy with quick, efficient and professional response.

I needed work on a Sunday. My AC quit working, do to someone stealing a part. These guys did…read moreeverything they could to get it going at a reasonable price. I'll use them from now on as my AC go to guys.

Our heat and air unit went down on Friday. With the temperatures dropping in the 20's on Saturday…read morenight, Tim Lashar sent John to our home. John fixed our unit and did an excellent job. What a blessing! Excellent sevice! Excellent work! You guys are the best!

Great people to do business with! Prompt, efficient service, reasonable prices!…read more Have used them in past and will definitely use again! Highly recommend!

We've always used this company. They come out immediately and take super care of us! And again…read moretoday, came right out and fixed the problem!

Brad Miller went above the call of duty to help repairing n…read moreMy heat and air unit. I highly recommend Patriot for service or new installation. Thanks again for a great timely service.

Absolutely amazing. Alan the GM and his son showed up after hours, (because all of his crews were…read moreout on other jobs still) in the middle of the worst snowstorm in years,, and stayed till 10pm fixing our heater. And we weren't even his last stop! I cannot recommend these guys enough! I had called 4 other companies before I found these guys and none were willing to get out in the storm. We will never use anyone else!

Customer service is what we have needed in this industry for a while now. Thank you for…read moreconsistently being professional.

Hired for fireplace service. no knowledge, prices far exceed reputable fireplace businesses. gouged…read moreme in prices and installed parts wrong.

Very happy with their service! I was having an issue on a new build where there was a 25°…read moredifference in the heat coming out of the vents in half the house. They came out and rerouted several ducts. The system is much better balanced now. No more cold rooms. They did an excellent job getting it balanced! Two weeks later, the furnace started cutting off after maybe 5 minutes running. Of course, it has to happen on a day it's 20° outside. They sent a tech out in about an hour and he determined there was an issue with the flue pressure sensor. He got it resolved the same day and it's been working awesome since! A fast response and resolution!! If you're in a pinch, they get things done and done right. Definitely will use them again.

I've used Waggoners for HVAC for years and have always been happy, but things seem to have changed…read more They came out in March for semi-annual maintenance on my A/C, and what would normally be a 45 min job took an hour and a half. I figured out why when I got an email right after the guy left with *36* photos and videos of my system. First time they ever did that. Overkill, much? That same week I had one of their guys out to give me a quote on a fairly significant plumbing project. I've never used Waggoners for plumbing, but this is a big enough job I wanted to get more than one quote on it, and it seemed like a thing to do. The gentleman came to my house, I showed him what I had in mind, we discussed options, and he said he would put together an estimate for me and get back to me. Days and days went by, and I had just about given up on hearing from them, when the guy contacted me that he had my estimate ready. He came to my house and walked me through it and it seemed reasonable. I asked him to please send me a copy of the quote by email, and he said he would do that. He left me a catalog to peruse, and said he would be back to pick it up in a couple of days. I told him I'd be happy to send it back with their A/C tech who was coming the next day, but he said no, he didn't trust that he would get it back if I did that. Readers, I never heard from him again. I never got the quote. He never picked up the catalog (which, btw, had NOTHING to do with the work I was asking for). I don't know what to think. I have a service contract for another HVAC maintenance, and I'll probably go through with that, but if things don't get better, I'll probably be moving on. It's a shame.