Such great customer service!! Eric was very kind to us and was super helpful in helping us choose…read morethe right mattress for us. I was hesitant to go here at first because of the previous yelp review, but I'm so glad I did! 10/10 recommend this place to everyone. :)

I wish I could give a lower rating. They have the absolute worst customer service. Our box spring…read morebroke and they charged us for the service call. Less than a month later and the replacement broke. We requested a refund and they refused. We spent close to a grand there and they screwed us over. The manager laid on the bed in our home with her wet, dirty shoes on and then said the "sag" wasn't enough to get a replacement. She interrupted me non-stop and wouldn't listen to a word I said. Being a small mom and pop store, you would expect better customer service. I asked why they won't give a refund and it's because "we can't lose money." But your customers can? Worst place ever. We will be going to a more reputable corporation next time.

Larry,s had exactly what we needed in appliances. They were cheaper then the big box store for the…read moresame appliances. Great family owned store.

I purchased a refrigerator, dishwasher and range from Larry's. The fridge arrived damaged and a…read morenew one was ordered. Employees performed delivery of a new refrigerator and removal / disposal of the old refrigerator a week later. While performing this work, the employees negligently caused significant damage to my new flooring which was installed two weeks earlier. Specifically, as they removed the old refrigerator, they did not protect the new flooring and did not use an appliance dolly for proper and safe handling of the appliance. The appliance was dropped and two tears were left in the new floor. The owner said he would have someone out that afternoon or the next morning to look at repair. Nothing. When I called back, he said they would be here the first part of the next week. Nope. I spent over $7000 with this local retailer and I am not receiving any assistance with the issue that their employees caused.

My husband and I went furniture shopping on Black Friday after a friend suggested we check out…read moreJay's Furniture Barn. Our sales guy was Ethan. He was super friendly, honest, was there when we needed him and gave us space when we needed to think about things. We set up a delivery and the gentlemen who came were Zeke and Carlos. They were extremely friendly, helpful and professional. Also very strong, they couldn't quite make it up our long driveway so had to carry our furniture a good bit of way to the house. They handled our furniture with care and also didn't let the extra work of carrying our furniture get in the way of their friendly demeanor. They also took our old furniture out of the house for us and carried a rocking chair to the basement. Overall excellent customer service from the time we walked through the barn doors to the time the delivery guys left our house. We got a great deal on nice furniture, I would highly recommend this business to anyone needing to purchase furniture.

I am located a fair distance from the store.. I went to their website and have to say. A place that…read morecannot put prices on their website, trying to pressure me to call is about all I need to see. They may be great, but I don't need to be told to call and jump thru the hoops of some salesperson just to get a price. I am already considering over an hour drive to go get a recliner. I would like to have more than just a catalog picture. Price as well as what fabric options before I burn a tank of gas to get there. Now they may have a wonderful staff and service. I do not know yet. The website and it's lack of information on the pieces I was interested in and the "call for best price" and "request more information" forms to be emailed what I need to know (and giving them my email address in the process) was enough to put me off. Until that changes, I will look elsewhere.

My girlfriends and I had a delightful time perusing this beautifully laid out store on a recent…read moreladies day out. In addition to high end furnishings (we particularly loved the uber-adjustable, programmable in-home theater seating), they've got gorgeous home accents including an entire wall devoted to pillows featuring Michigan lakes, scrumptious smelling candles, area rugs and runners, and wall art. I'll definitely make a point to pop in whenever I'm in town.

From the owner: We offer a fun & casual atmosphere that our customers just love! We carry unique & rustic…read morefurniture, hand-selected by the owners, as well as fun & vibrant home accessories to keep your home decor fresh and inviting. Our customers rave about our selection of American-Made products, including many bath & body products, such as handmade soaps, lotions, bath bombs, and Michigan-Made candles. Stop in and have a little fun shopping for your home or cottage!

I needed a new chair and since we were going to be in Grand Rapids, we stopped into Klingman's…read more The last time I bought furniture here they were still in Eastbrook Mall! Most of the furniture in our house was purchased here well over 20 years ago. My Hancock & Moore recliner got damaged by movers 12 years ago and the mechanism finally gave up. I looked to have it repaired because the leather is still perfect, but when I looked into it, I was told I would be better off buying a new chair. We worked with Richard, who was amazing! He helped me find my perfect new recliner. I miss the old store but the staff is still great and they still carry high quality furniture.

I am disappointed with Klingman's Furniture in Holland, Michigan. I got the run around so many…read moretimes from the staff at that location. My small furniture item that was custom ordered (a small corner cabinet), and way-overpriced, took months longer then it should have to arrive. After waiting for 2 months for the call it was ready to pick up, and hearing nothing, I reached out to the store and was told that the item was still sitting at another location and that it was damaged. I would never have heard or known about this status, without me checking on it. Then there was zero contact for another month and half. I called several times asking for a manager so I could get more details - and NEVER heard back from her. I did get a call from the sales girl that said it hadn't arrived yet. There were no apologies for the inconvenience, or effort made to make it right. Finally, I tried reaching out again a few weeks later, this time in person! I showed up and the assistant manager Bob was there and was great; but all he offered was to have this small cabinet delivered to my house (could easily fit in my vehicle, so this was not very beneficial to me.) But I accepted, and he was a pleasant, nice man who was making an effort to help in the bad situation. Unfortunately, on the day they decide to deliver the following week, I am at work and they give me a 2-3 hour timeframe for delivery. It was conflicting with my work arrangements, but I tried to keep those hours clear. Sadly, they came after the timeframe and I was not able to be there to inspect the item. They offered to leave it outside. I called Bob to see if i could just pick it up from the store, and he said no, they already had arranged it for delivery. I would have preferred to receive a discoun/refund on my item instead of this massive headache and additional stress I received. My son ended up going to the house to be there to let them in. All in all, I paid too much for this item to begin with, and then horrible customer service from the beginning, from most of the staff. I would have expected better from a high end furniture store. I won't be shopping here again and suggest you don't either.