All of the staff were wonderful - from the front desk, to those who assisted the doctor, and Dr…read more Kim. My husband had a cracked molar and Dr. Kim was able to diagnose it with a 3D x-ray and remove it same day. Dr. Kim was very pleasant and explained things well. Cost not covered by insurance is expected at the time of service, but they do have a Care credit option available. Overall a very good experience.

My dentist recommended Alamat to have a tooth pulled. When i made the appointment, they scheduled…read moreme about a month out. I received about eight reminders, three in one day! Before my appointment today, I recieved a text to give them a call. They said that they do not accept my insurance. They waited until the day of my appointment to check insurance?!?!?!? Now I have waited an entire month with a sore tooth because they were too lazy to check insurance. Also, when I called, I waited on hold forever. One time I weas on the lady said, "Oh someone is coming to the window, please hold." She was talking to me first! I don't know about the surgeon, but the office staff need to get themselves together. They don't care that I am now stuck with a sore tooth and will have to wait another month to have something done.

This guy is awesome. He fixed all the problems that my previous dentist caused. I had a lisp due to…read morethe way my teeth were at the time and he took care of it. He listens to what's bothering you and takes the time to make it feel how you want. I highly recommend him. There is also great music playing when I go there.

Stay away!!! We are quoted a price for dental work. After talking to two people we paid the amount…read morethat we were told that we would owe out of pocket. Three months later we received a bill for over $1,000 more. They ran the wrong insurance according to the first person that we talked to on the phone. We asked to talk to a manager and never received a phone call.

I give Dr. Joseph Hildebrand, DDS a 5+ on skill and knowledge. I give him a 2 on bedside manner. He…read moredoes excellent work but he avoids explaining in any detail what he is going to do and how he is going to do it. Answers questions with a minimal amount of detail. Always seems to be in a hurry.

I am not sure if I will go here for my implant and possible sinus lift. My dentist recommended them…read morebut I am not sure for a couple of reasons. First, it started in the waiting room with loud, jungle music playing. It made me nauseous and put my nerves on edge. I was told that it couldn't be turned down because the system is all connected. Perhaps the young staff has never heard of radios. You can buy one for each room and put it at the volume and on the station that you like. Second, they automatically included the cost of prp in my estimate. I have had prp on my foot. I don't think it is worth the extra $600 but apparently patients aren't given a choice. I am going to my previous implant dentist for a consultation and see what they say. Money is definitely a consideration since I will be paying almost $6000.

If I could give "0" stars I would! Horrible customer service, even the office managers lack of…read moreprofessionalism, empathy and concerns matched her teams need for customer service training. During the consultation I was quoted one amount, and when we arrived for the surgery I was told it would be another $600. But I paid it, as my daughter desperately needed the surgery. If you read the reviews from the Gross Pointe location, this seems to be an unethical practice of theirs, and the owner uses the excuse that they're a growing company, so errors like this are basically normal! And this kind of response from an owner further explains the reason for the poor customer service and their unprofessionalism. They "claimed" that they couldn't do the surgery because she had small veins, so we were told that the surgery had to be done at a hospital. That was over two weeks ago. And I never heard anything from their office regarding rescheduling the surgery, yet they charged my credit card for the almost $2k payment. Due to Tonya's and Tammy's rudeness, lack of empathy and HORRIBLE customer service today, I requested a refund and I was told that I would NOT be getting a full refund AND I would have to wait weeks before my refund is processed!! Running away with my hard earned money is never an option, so I will be filing a claim with my credit card company, I'm submitting a case with the Better Business Bureau, I'm sending a letter the attorney generals office and I'm filing a complaint with our dental insurance company. Not everyone knows their consumer rights, but thankfully I do!! So let the legal proceedings begin! **BEFORE YOU BOOK AN APPOINTMENT WITH THIS OFFICE, do yourself a favor and read the negative reviews from their other offices...regretfully, I didn't read them until today, and now I'm paying for it!! Horrible business practices and even worse customer service!!

I thought McKinley - Holloway was going to be a great Dentist. Started off good with filling a bad…read moretooth that my original dentist recommend the tooth being pulled and suggested a surgical extraction - I went to McKinley - Holloway she said she could fill the tooth - which I agreed to. Then they did all kinds of procedures that I didn't approve of - thousands of dollars of work was recommended. I told them I didn't approve any of these procedures done. I was given a credit and later had a tooth filled and a different tooth pulled. So the credit I had was used up. I went to a new Dentist this week they did X-rays etc and found two teeth that need to be removed and recommended another Dental Surgeon which I met with today. The charges for the two teeth is going to be less than I paid for one with McKinley. So in closing - the prices of McKinley is way to high and appear to only want to do expensive procedures. Very disappointing. I will say this the Dentist did do a good job as far as the removal of the tooth. Unfortunately the tooth she filled is now one of the teeth that will have to be pulled so I wasted a lot of money having it filled.

All us Dental-Chickens have found a place to fly in and roost! My 84 year old mom lost two front…read moreteeth after eating a pretzel. We saw reviews on Yelp for this nearby dentist and decided to come on in. I am a huge dental-chicken but I will definitely be going here after I witness how they treated my mom. The work was quick, excellent and priced fair. What I really liked were how nice the people were! Every single person that you have to interact with were kind, knowledgeable and understanding. The actual office environment is very inviting & bright with books and artifacts to put you at ease. I found the music to be a bit loud in the waiting room but I'm sure if I said something they would have toned it down. DDS, Ray McKinley wrote a fascinating book; you can read it or purchase it while you are in the office.

Like most people, I tried to put off getting my wisdom teeth extracted for as long as I possibly…read morecould, but after having to cancel a trip because I was in such excruciating pain, I knew it just had to happen. I got all 4 wisdom teeth removed in one go, and it could not have gone better imo. I basically had no pain afterwards, but made sure to follow their care instructions they had provided. The consultation is the tough part, they're usually booked up, but once you get through that, they have plenty of dates for the actual surgery. The entire staff was very sweet, and got things done pretty quickly. I really appreciated two things - that they went through everything with you, and that they are very professional and do things quickly so you aren't stuck waiting too long. I really loved that during the consultation and after the surgery, they went over everything, so I wasn't worried at home. It's also super convenient that when you call, they have an extension just for pre- and post-op questions. I left a message once and they got back to me within a few hours. Cannot recommend them enough, can't explain what a relief it was to have such a phenomenal experience!

I am very disappointed with this company. They refused to provide service, because I would not fill…read moreout all items on there registration form. They were requesting information that had nothing to do with the procedure I was having. I would encourage people not to give away personal information that's not necessary.

Very skilled, very kind doctor. I would highly recommend! Was referred to him by my dentist for an…read moreold root canal. After a thorough exam, he recommended that additional work on the tooth would likely be ineffective and a waste of time and money and that the tooth should be extracted. Not what I wanted to hear but I appreciate this honesty and thorough explanation.

Highly recommend. Dr Navarre was fantastic w my root canal and talking me through the process.read more

Could not be happier to have seen Dr Pokorny. He and his staff are super professional, have great…read morepatient care, and a really efficient office. If you are looking for an oral surgeon, he should be your first choice. He is patient, kind and experienced. You have many choices for sedation, numbing and comfort - he is quite gentle and explained everything before hand. I am very happy with the results and the procedure. Would send anyone in my family to see him and his staff.

Dr Pokorny is efficient, but expensive. A couple years ago my son had his wisdom teeth out and our…read morecopay was half of what it is today for my daughter. When asking his staff to explain the price increase they gave the explanation that my daughter's teeth were more impacted than my son's despite the surgical time being the same. Also, I was charged $450 for sedation that the oral surgeon monitors. Not sure why if the oral surgeon is getting paid for the surgery that I need to be charged separately for the sedation to the tune of $450. No additional people are needed to monitor yet an additional charge incurred. Double dipping for sure. I asked for an itemized receipt so I can compare with other oral surgeons in the area. Although we have insurance, if the total cost of the procedure increases then so does the copay. We all should be asking the prices as currently the insurance company is driving the market not the consumer.

I presented as a new and emergency patient....front desk Rebecca so helpful and kind.....Dr. Coke…read moreamazing thorough explanations and suggestions and gentle ,pain free....I worked dental for 45 years Dr.Coke and his staff are on it ,professional and kind and pain free his girls in room were kind and gentle overall a very positive experience for me.

The office staff and Dr Haskins are amazing. I came in to have a procedure done and although a…read morescary experience the staff and Dr Haskins were very comforting and reassuring and explained step by step what they were doing. Im not sure I would have made it through the procedure without the support of the office staff. I would Highly recommend this office and Dr Haskins for any oral surgery procedure.

I was referred to RHOS by my new dentist Mark Stabley (great dentist). I met with Dr. Pokorny to…read morereview having an impacted wisdom tooth and molar removed. Dr. Pokorny was very professional and informative about the procedure. The day of the surgery, the staff was very welcoming and professional. Dr. Pokorny came into the room and again reviewed the work that would be done. He had to draw some blood to pack the surgical site. His blood draw was better than most of the phlebotomists I have seen. Dr. Pokorny offered me the option to be under sedation, which I chose. Shortly after the blood draw, I was out. The surgery was done quickly. I went home and have had a quick recovery. Their office has prepared post-op instructions that are very detailed and informative to help with a speedy recovery. Dr. Pokorny followed up with a phone call later that evening to make sure everything was ok. He is a very reassuring and professional doctor. I highly recommend this office. I would not want to go anywhere else.

I came here to have all 4 wisdom teeth removed plus another tooth that had a hairline fracture in…read moreit. I had my initial consultation around a year ago just to see what needed to be done and how the process worked, and about 8 or 9 months later I called back to schedule my appointment and because of when I scheduled it, it hit right in the middle of coronavirus so it got pushed back for 5 additional months unfortunately. At this point they were causing me serious pain that I hadn't previously had so the wait was just getting worse day by day and they kept pushing it back. During my initial visit we went over the treatment plan, cost and everything associated with it so I should just have to schedule my appointment and be ready, but no... They require FULL payment up front on day of surgery which normally is fine BUT they require a predetermination from your insurance, they won't take your insurance and say they assume they'll pay this amount so you owe us $xx today, they need 30 days to call your insurance before your surgery to see what they will pay and then you pay your leftover payment on your day of surgery and in my initial visit they did a predetermination with my insurance but later on I found out it was only good for 30 days and they wouldn't do another one unless I came in for another exam before my surgery, so not only was my surgery pushed back 5 months they wanted me to wait another month for an exam then another month for the predetermination and probably another month for the next available appointment instead of just doing the predetermination in the beginning when I made the appointment 5 months ago they waited until a week before my surgery date to tell me this, and I had to have another exam because they said my last one was outdated and things can change in a year and while I don't doubt that, I got charged on my surgery bill for 2 exams that insurance doesn't cover and 2 x rays that insurance doesn't cover so it was just more out of pocket for me that wasn't due to my fault which is SUPER frustrating. I found Rochester OMS through other reviews and had an initial consultation with Dr. Sonpal and liked her, which is the only reason I kept dealing with this to get my surgery done. My dentist recommended I go elsewhere to get them out. My wisdom teeth were impacted and coming in side ways and my dentist said I needed them removed soon because the veins could start getting around the wisdom teeth and I could lose feeling in my jaw if I wait too long to pull them, the doctor said that was a little dramatic but accurate. My doctor was Dr. KATHRYN SONPAL and she was very nice. I spent little time with her but when she was with me she answered any questions or concerns I had and walked/talked me through the process. I'm a few days post-op now and I expected much worse, its just extremely sore with the pain medication and without the pain medication it is very uncomfortable. The surgery itself went quick and I was put under anesthetic. When I woke up I was in a lot of pain and they only had a Motrin 600 to give me which didn't really do much for me. They also gave me a free tropical smoothie coupon, or in other words a $2,500 tropical smoothie. I like the doctor and everything is healing nicely but I wouldn't recommend this practice particularly for them waiting until last minute to tell me I have to either pay the bill myself up front next week and deal with my insurance reimbursing me or wait another 30 days and pay for another x ray and exam out of pocket too. Not cool.