****AFTER FILING A COMPLAINT NOTHING WAS DONE SO I AM WARNING WOMEN TO NOT DONATE CLOTHING ON A WEEKEND WITHOUT SOMEONE WITH YOU THIS WASN'T JUST A RUDE ENCOUNTER IT WAS A FRIGHTING AGGRESSIVE INTERACTION PLEASE BE CAREFUL**** I am writing to formally report a serious incident that occurred while attempting to donate clothing at a Value Village donation centre in Calgary on 104-58th Ave SE on Sunday February 1/26. The circumstances of this interaction raise significant concerns regarding donor safety and staff conduct on your premises.
During the donation process, an Asian male employee became confrontational and aggressive without provocation. He stated that my donation would not be accepted due to my "attitude," despite no inappropriate behavior on my part. The situation escalated rapidly.
It is important to note that this was not the first instance in which this employee displayed rude and aggressive behavior. Prior to this incident, I had already observed and experienced unnecessarily hostile conduct from him, which made the escalation during this encounter particularly alarming.
The employee removed my donated items from the donation bin and forcefully threw them back into the trunk of my vehicle. He then moved into my personal space in a manner that was physically intimidating. At that point, I felt unsafe remaining in the area.
My elderly aunt was present and was visibly distressed by the employee's behavior. Given her age and vulnerability, the situation was particularly concerning. Out of concern for our safety, we immediately returned to our vehicle and left the property.
This incident reflects a serious breakdown in appropriate workplace conduct and raises significant concerns regarding staff training, supervision, and enforcement of basic safety standards for members of the public. The behavior exhibited was not merely unprofessional; it was aggressive, intimidating, and created an environment in which I reasonably feared for my personal safety.
Employees interacting with donors represent your organization and are entrusted with maintaining a safe and controlled public space. When that standard is not met--particularly through repeated hostile conduct--the risk to customers and donors becomes unacceptable. No individual should feel threatened, physically intimidated, or compelled to leave your property out of fear, especially during a routine and voluntary donation process.
The presence of an elderly individual during this incident further heightened the seriousness of the situation. Vulnerable members of the public must be able to rely on the expectation that your premises are safe and that staff behavior will not place them at risk.
I am requesting that this matter be reviewed at the corporate level and that appropriate steps be taken to ensure donor safety and prevent similar occurrences. I would appreciate written confirmation outlining how this concern has been addressed.
Please contact me at .... should further information be required. I trust this matter will be handled with the seriousness it warrants. I look forward to your response within 10-14 business days. read more
