I last rented a car from National Car Rental at Winnipeg Richardson International Airport (YWG)…read morenearly 7.5 years ago. This review is long overdue. I recently flew into YWG because my round-trip plane ticket was cheaper ($301) versus flying in and out of Minneapolis-Saint Paul International Airport ($1200). My plan was to fly into YWG and do a seven-hour road trip down to the Twin Cities, similar to what I did when I lived in Minnesota, but shaving off an hour from what I used to do going home to Rochester. With gas fill-ups, it was still cheaper. It was a time-money tradeoff. YWG is a small airport. Most National Car Rentals at airports have Emerald and Executive sets of lanes where you select your car, do a quick registration check-in, and leave. It's not the case here. You need to visit the car rental counter first. National, Alamo, and Enterprise are under the same Enterprise umbrella. I managed to get Jamar at the Alamo counter. He was personable, helpful, and friendly. He found my reservation. He let me know that Winnipeg has even more speed traps and photo radar cameras these days. His mom recently went over the speed limit by 10 km. A camera caught her speed and she had to pay $380. Yikes! We discussed what vehicles were available. I went with an SUV because I like sitting up high, which is a change from driving my beloved Toyota Corolla liftback. I rented a Volkswagen Taos, which I hadn't driven before. I got my keys and headed to the rental lot. I got another nice man there who directed me to aisle 4. I found my rental vehicle. I was pleased with its condition. I put my luggage, backpack, and me into the car. I was off and running. I drove a lot. My final mileage was 2,283 km. I absolutely enjoyed driving this vehicle. It was smooth and quiet. Android Auto worked well with my phone. What do I miss about this vehicle? The heated steering wheel. It's a luxury feature, but it means a lot when the temperature dips and you have a warm, hands-on driving experience. I fuelled this car a number of times. It was straightforward popping the gas panel with a button on the driver side and fuelling on the right side of this vehicle. Returning this vehicle was a breeze. You make a right turn just before the Courtyard Hotel. I got the nicest woman who made sure that I was happy with my rental experience. I returned this vehicle with a full tank of gas. I am fortunate to get a corporate discount renting vehicles with National. I had an excellent experience and am thrilled that my rental had unlimited mileage! (78)

My Experience at the Winnipeg Airport location was positive. Not being familiar with the city the…read morestaff were very helpful providing guidance and traffic recommendations to the locations I needed to visit. Car was great, clean and new. Will recommend my colleagues to use this National location. Dan

Their exceptional customer service representatives were an absolute pleasure to do business with. I…read morecertainly have no hesitation referring your company to my friends and colleagues. Thanks for taking the time to answer all my questions Felecia and Kristina!

I had to deal with them because I was renting a car as part of an Autopac claim. The service was…read morelousy. They made me wait almost an hour to get the keys. Then as soon as I was on the road I started getting calls from the car dealership, and from my parents (!) (I haven't lived at home in seven years) asking me to call Enterprise. I pulled off the highway and did so. Enterprise asked me to wait in Ste. Anne so that someone could come pick up "a forgotten item". Every time I spoke to them about this they insisted that it was forgotten by a previous customer, but one of the things forgotten was a gas club card labeled "Enterprise Rent-A-Car", the other was an Air Miles card. Waiting took another hour, and so I lost an entire morning of work. Almost as soon as I dropped off the car, I got a call at work to tell me I would likely have to pay for repair, since my dog had "chewed" one of the door handles. This is either a lie, or untrue, since the only time I had a dog in the car, I had also had a passenger who assures me that this isn't so. In any case, I looked over the car before returning it, and to my jaded dog-owner's eye, there was nothing visibly wrong. I have had nothing but annoyance over a car that I drove all of once after getting it from the dealership. I would certainly never choose to deal with this agency again. I'm just sorry I had to deal with them as part of my claim.

I just love coming to this location! The service is always…read morebeen friendly ,efficient and accommodating ! I have found time and time again the staff will go over and beyond to help with any questions/concerns These are the business I choose to support

They are rude and unprofessional, I rented through MPI and they said we direct bill and expected me…read moreto do all the leg work. they indicated that it's not their problem and I have to pay the balance. I became ignorant as well. Never will support this business again. If you do rent through then got to Manitoba public insurance for your insurance it's way cheaper. Now I forward my invoice to Mpi to pay the balance.

I arrived in Winnipeg on Monday and had reserved an intermediate car from this Budget…read more The first annoyance was that there was no car available when I got there and I was told there would be a half hour wait. They knew I was coming, right? This happened when I rented from this Budget in August ... I had a wait. Plus I was told that because of many recalls of their cars, all they had available for me was a mini van. A mini van?! I said I didn't want a mini van as it's so big. I was told that I could either take the mini van or go elsewhere. I took the mini van but said I'm with Budget. The counter person gave me her manager's car and suggested I send an email of complaint.

I've been here numerous times in my life but most recently only just last week…read more The car rental counters in Winnipeg are across the arrivals drive from the terminal inside of the parking structure. While my Fast Break pick up was ready as ready can be and again the car granted was a Chrysler 300S (I just had one leaving Saskatoon) a couple hours before everything was as quick as quick can be on the pick up. Pickup was on a Tuesday and return was on a Thursday and arriving before 5 in the morning on return day basically there was nobody there at the returns or at the counter. At Saskatoon there was a chart to sign in with mileage and email address for the link to the receipt which was great but they didn't have that at the key drop box at Winnipeg. For Saskatoon I received the email link to the receipt pretty much when I arrived in Winnipeg basically just over an hour later (phone off in the plane) but I never received a receipt or link to the receipt in an email from this rental in Winnipeg. 5 days had gone by (Easter weekend) and I was checking my email to see if there was a receipt and still no so I ended up calling Budget in Winnipeg asking about that. I was told to simply get it off the website (which I'm familiar with) but I didn't know there was the option to get our receipts there but you have to log in to the RapidRez (website) to get it. That's fine I just found it sort of "not on the ball" like it was in Sask. Directing customers to get their receipt online well... seems kind of passing the buck to me. What if I didn't make the reservation as a preferred customer? I didn't even tell the person who answered who I was or give any information to them so they didn't necessarily know I had an online Budget account already. Basically I was being directed to the website to get something they should have been willing to provide to me which is a receipt for services. While for me it's simple and I'll most likely do that all the time moving forward, it wasn't the most polite way to tell a customer where to go to get what I was looking for. I like being a Fast Break member because it really saves time at every airport by being able to skip the lines and such and being loyal to Budget all these years has really worked out well but I truly believe if a customer is asking something especially something they are entitled to, please give them the time of day. Don't make assumptions of how savvy the customer base may be especially if you haven't even identified who you are speaking to. Pick up was a breeze, returning was simple enough, what little customer service interaction I had seemed dismissive like I was wasting their time. I didn't appreciate the feeling, just saying. Still, as a company Budget is great and the Fast Break program is definitely worth it. Between Toronto, Montreal, Quebec, Edmonton, Vancouver, Winnipeg, Orlando, Miami, Fort Lauderdale, San Francisco, Las Vegas and the list goes on, I've had very positive experiences with Budget as a whole especially in New York - LaGuardia (LGA) and Saskatoon (YXE).

Always try to rent from this location. Have never had an issue with the vehicles or service.read more

I have rented cars from this enterprise location several times. Everytime, I got different cars,…read morewhich were quite new and enjoyed driving them. Enterprise service is very good and that is why I go there only for car rental. A couple of time they upgrade my booking to suv. :)

They do not keep their word on the type of vehicle they promise. We asked for a Rav 4 and we got…read morestuck with a ford escape. it was damaged and very dirty in the back seat. They told us when we booked that there was a $100.00 per day and unlimited mileage. When it came time to "sign" the contract, they did not have the courtesy to place the contract to my computer so I could see what I was signing, it came on my phone with very small print. So as a result, we got charged an extra $.50 per mile which due to my age I did not see. Yes, I signed the contract, so I will own that, but it seems like the word of mouth does not work anymore. It's take or be taken and they took! Never have I been asked to drop off a vehicle at a gas station and then told to walk to the airport. Absolutely no customer service! I will never contact them again. And I suggest they be over-looked at all cost. They are not even worth a one star, maybe a minus 3 stars.

First off they did not show up to pick us up at the airport and we had to take a cab that cost us…read more$45 and meet them in this sketchy plaza. The car was good, clean. Then to return the car they had us wait over 45 minutes. But here's the kicker. These people took a $250 deposit on my credit card and it took me 3 months to get our deposit back. It took us to threaten them the call our credit card company to finally transfer the funds back to me. I realize this is a small business and they are trying to make it in this world, but I feel I would never have received the deposit back if I had not been on them like I was.