My wife has a very expensive prescription which must be filled regularly. It is completely covered…read moreby a combination of Medicare and our insurance. The billings should be first forwarded to Medicare and then to our insurance. Somehow CVS could not get this right even though the computer showed that the prescription should be zero cost to us. For the last year we have been billed by CVS for our insurance company's portion. In spite of many phone calls and visits to the pharmacy, it was never straightened out. During one visit to the pharmacy, my wife was told they couldn't straighten it out and that my wife should call the corporate office. We found a better solution. We switched pharmacies.

My filled prescriptions are always correct and spelled properly. The workers always very helpful…read morewhether I am purchasing medicine or candy bars. The pharmacist is patient and answers all questions and concerns. I really appreciate all of their help and concern here since I do not know much about medicine, etc. The store is nice and clean and everything is pretty easy to find. If not, just ask. If you have to wait for a prescription consider how many people come in and some gave more than one prescription to fill. No mistakes is worth the wait.

Was on hold for almost a half hour when it cut out. I called back and there again was more than 3…read morein the query. I think they have enough staff to have some answer calls. My question was a yes or no answer and would have take 1 minute or less. Now I have to invest another half hour to bring on hold or drive over there wasting about the same amount of time plus gas.

This review is for the pharmacy, not the store. Some of the staff are nice, but sometimes, the…read moreservice is beyond appalling. I went to pick up a medication recently, and the woman said it wasn't ready but would be in 15 minutes. Fine. I came back half an hour later, and she said, "You can't get that refiled until tomorrow." When I gently pointed out that she'd told me to come back to get it earlier, mostly trying to figure out which of her two responses was actually correct, she just shrugged and stared at me--no apology, no explanation, no actual kindness or service. I am VERY nice to people in customer-service positions, as I know they deal with jerks every day, so the rudeness was unnecessary. I have more of these stories, but I'll spare you. Also, I just sat on hold for 15 minutes at 7:30 p.m., and then someone picked up, grunted, and hung up on me. I always use the app/website, but on this rare occasion, I had to speak to someone. Fine, they're busy, but the automated hold message is straight out of hell. Perhaps they need to start accepting emails. If CVS still took our insurance, I'd switch over in a heartbeat.

Stop letting your employees sit in the family bathrooms when there's actual families who need to…read moreuse them and have to wait 5-10 mins with kids just to use the bathroom with a changing table.

Walmart home deliveries have failed to deliver on the same day as scheduled and confirmed, supposed…read moreto deliver between 7 & 9 PM, I stayed up until after 11PM waiting. I believe they sold my timeslot to somebody who paid extra for 1 or 3 hour delivery. This is the third time in the last 2 months this has happened.

Usually, they deliver on time, and we get most meds but not anymore. It seems lately we had to…read morefight with them to get my daughter's insulin. More than once my daughter has run short of her insulin and had to skip meals. And the doctor writes out a new script for more insulin and we're told that they did not get it. I could count on them before but not now.

Local ownership. Paul helped me when the box stores wouldn't. Takes insurance like anybody…read moreelse. My go-to pharmacy. (Also good advice on otc meds about just treating symptoms).

We are visiting from Texas. We found the customer service at the self check was fantastic with Kale…read moreworking the lanes. He was professional, personable , very helpful, efficient, and keeping his eyes on the people if they needed help, etc. It was wonderful to have such a hard worker ( and doing it in a wheelchair). He didn't let being in a wheelchair stop him from doing a fantastic job! Can't say enough about Kyle!

I pick up my prescription here once - they have very nice fluffy and pajama pants ! I got hello…read morekitty ones & the fluffy ones in one of each color ! - I buy chicken liver here also .. papaya - dumplings & bison - grain free granola - lots of yogurt - & pick up basic things too - really nice store - I would work here if it's not so far and fit with my carpool schedule -:)

Nurse practitioner Merinanne Mainhardt is amazing, she has been our family's pcp for the last 5…read moreyrs. We absolutely love her! I couldn't be more happy w/our choice for our health care.