Two Structures Homes has worked with Whitney and Citizens Bank in Edmond, Oklahoma, on financing…read moreseveral of our rental properties, and the experience has been outstanding every time. Whitney is an experienced, knowledgeable loan officer who provides excellent communication and guidance throughout the lending process. For anyone in Edmond or the Oklahoma City area looking for a trusted local bank, we highly recommend Whitney and Citizens Bank.

I really do love doing business with Citizens. As a residential real estate investor, I have…read morelimited resources. Citizens Bank of Edmond commercial lending department has been instrumental in helping me leverage my existing portfolio for capital on new projects. I've done business with several banks in the past, now I only work with Citizens. My commercial banker, Zach Painter, is always available to me, and has gone above and beyond the scope of his responsiblities to help me several times. He has come up with "out of the box" solutions that has saved me a lot of time and money. I do my personal banking there as well. Great Bank, Great People

This branch is not the quickest to resolve my issues, but also completes the objective and ensures…read moreI'm happy before I leave. My initial experience opening an auto loan at this location wasn't great-- I felt the "relationship banker" and I did not have a clear line of communication before I left. But in BOK's defense, I was under the weather and mental focus was at 70% capacity. While I'm still not 100% confident in my personal banker on the loan side, I am positive this branch will quickly and courteously answer any phone call or email in a timely manner. The lobby and exterior are always neat. My usual visits occur during lunch break, and staff is often low which creates waves of long lines (3+ people with 1 clerk). Try to visit before noon or after 1pm to decrease your chance of waiting.

I've banked at this branch for several years now and hold several personal and business accounts…read morehere. The branch Manager, Manisone Hubbard, has always gone out of her way to take a personal, yet professional approach to her clients and clearly instills those values in her employees. I would highly recommend Manisone and her branch to anyone looking for a bank where you'll be treated like more than just a number.

Love Taylor and her free spirit. We need more authentic people that flow well with every person…read more Thanks Taylor! Ramona & sons

Josh at the Choctaw branch is a TOTAL ROCKSTAR!!! I won't go through the whole story, but I…read moreliterally spent the entire day trying to deal with a check deposit from another local bank. It began with a phone call with 2 supervisors, bank visit, they couldn't help me, sent me back to the Choctaw branch. Josh listened to me, fixed the problem, made the deposit and I was on my way. Promote JOSH!!! He fixed my problem that at least 4 supervisors and an MSI couldn't. He's the only one that listened! Thank you Josh!!!

I have been with them since 2012. Over the years, have considered others, but given the kid-gloves,…read morepersonal care this bank continues to provide, which one does not find at the larger, colder, less personable banking institutions, I still find them to be the best value. Continue to recommend them to others.

The backing is fine, no different than any other bank, but the customer service is horrible. If you…read moresend an email you never get a response and so your only option is to call. Why even have email as an option?

I'd give no stars if that were an option!! Worst bank ever. Customer service is non-existent! No…read moredrive-thru, they NEVER answer their phone. I'm leaving for a local bank, A REAL BANK!! This one sux!

Employees are very professional. Although they do not harry, they work very carefully. The building…read moreis very nice. It is a small branch and not many customers there when I arrived. Employees are kind and I am properly greeted. I am very satisfied with their services.

Horrible Notary services. I went there to have documents notarized, and the notary asked us to…read morecross out the incorrect information instead of starting with a fresh form and now the form is null and void. What a waste of time. Do not have Erika do your financial papers if you are needing them done correctly and then she Notarized the form that was not acceptable. SMH.

The bankers here are so helpful and nice. I came in to close my account because Bank of America has…read moreno banking centers in Louisiana. They helped me to do it and were nice and helpful.

Some branches are better than others, thankfully. At this point I will never go back to the…read moreDanforth and Kelly location because the last two times I've gone, I was never greeted by anyone in the drive-through, pushed the call button multiple times and never got a response. After waiting several minutes to even be greeted, I left without getting my banking done. I'm not even going to list the problems with the app, but for my family, it's terrible.

I never dreamed that I would actually praise a bank, but I cannot say enough for the many positive…read moreexperiences I have had at this bank. Not only are the people always friendly and courteous, they bend over backwards to be helpful. They call to warn us when a CD is due and is about to automatically roll over. They e-mailed back and forth with my daughter overseas to help her with her ATM problems and credit card problems. They worked with us on my son's account when he was serving in Iraq. They call us to tell us about new types of accounts which will save us money in fees or earn better interest. They make banking a very positive experience. I've had bank accounts for almost 40 years in 6 states, and this is the best bank I have ever had.

Fantastic astute staff. Always helpful, especially since I'm in a wheelchair. Blessings to all! JEBread more

Tried to call for two hours and finally had to get in my car and DRIVE over!…read moreAlso, I'm being charged $25 per month just to have an account there!

Their ATM is never working. But they'll charge me fees for withdrawing cash from ATM's that do workread more

I went into this branch after a long days work to conduct a transaction for my business account…read more Madison was the teller that greeted me when I entered. It was nice to be greeted like she really wanted my business! Madison thank you so much!