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    Valley Credit Service

    1.5 (6 reviews)
    Closed 8:00 am - 5:00 pm

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    Phil Gerstner - Lighthouse Financial Enterprises, Inc. - Best Mortgage Lender Salem, OR

    Phil Gerstner - Lighthouse Financial Enterprises, Inc.

    (5 reviews)

    The only reason I gave a rating of "five" is because there isn't an option to give SIX!…read more My wife and I have had a lot of experience over the last 23 years buying and selling properties. We had been watching property in a very specific part of town for nearly two years. As our country's financial outlook began to turn gloomy, we decided we'd better pull the trigger quickly before rates went to the moon. A friend we trust recommended Phil Gerstner at Lighthouse Home Loans. We reached out to Phil and the rest is history. Understand, we've bought and sold more than a dozen properties in a couple of decades and we have NEVER had such an OUTSTANDING experience as we did with Phil and his team. We thought for certain we'd waited too long and would pay the price through high rates. Phil shopped our loan HARD and found us several options to choose from that made sense and were manageable for us. Phil took the time to teach us about the process, broke each option down into steps that helped us understand potential outcomes BEFORE we made a decision. We have NEVER had a broker take the time and spend the energy doing this before and we have come to VALUE Phil's thoughtful input. I CANNOT RECOMMEND PHIL AND LIGHTHOUSE LOANS STRONGLY ENOUGH. You will be doing yourself, your family, and your future a huge disservice if you don't at least have a conversation with him, talk about your plans, dreams, and options. Thanks Phil and Lighthouse! We LOVE our new home.

    Phil was knowledgeable, responsive and extremely helpful in making sure we had a good experience as…read morefirst time home buyers. He made every effort to get us the best deal and was constantly giving us good news. I really liked working with Phil and Lighthouse Home Loans. I would HIGHLY recommend them to anyone.

    OneMain Financial

    OneMain Financial

    (2 reviews)

    Applied with all the personal information that they ask for, then get a text from one of their…read morerepresentatives that I'm approved but they want to speak with me the following day. Get a call from the representative the following day, giving out more private information, then after a hold told I was not approved (well, they didn't say that but it was the implied answer-if you pay off your collateral (which is what they wanted) with the loan, there would be no money left over. Considering what I owed on collateral and the loan amount, there would have been 11k left over but who would expect a financial agency to know how to do the math.

    If I could give negative stars somehow I would. I've had a loan with this location for over 6 years…read moreand they keep finding more and more ways to drag it out. I've filed BBB complaints and they literally could care less they are going to continue to be predators. A $10k consolidation loan has somehow now cost me almost $30k. If you make extra payments to try to pay off the loan early it doesn't matter they already calculated and tacked all their interest on and are going to squeeze every last dime out of you. I've even spoken to the corporate office who were going to address some of the issues and let me pay off the loan sooner but when they saw it originated at this branch there was no longer anything they could do. Clearly their practices are not even in line with the corporate practices. They also refuse to speak on a recorded line or answer questions via email where their responses can be recorded. That practice alone should deter you from taking a loan with this business. If they were above board they would have nothing to hide. To top it all off I owe less than one payment left on my loan and now even though it's listed on no statement anywhere they are telling me I need to pay an additional $1000 in interest due to a one time $105 NSF fee from years ago. $1000! Which has not been documented anywhere and now they are pulling out of a hat to try to squeeze even more money from me. This place is an absolute predatory scam business. Call the corporate office and go through their online loan company if you really want to do business with one main but DO NOT use this branch.

    Valley Credit Service - debtrelief - Updated May 2026

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