There's an employee I've encountered twice that has given me the vibe that his Bluetooth-in-the-ear discussion (1st time) and his bro parley behind the counter who could've just been an off the clock employee. Don't know, don't care, none of my business. (second, and last, time) are at the top of his list of priorities. However, priorities should have a little bit of a switch while on the clock. Call me an old school buzzkill with a long tenure of customer service, but while at work, topping that priority list should be that person on the other side of your counter, aka, your customer. Your customer=Job Security. To some people, these things matter.
Both events played out the same way: I'm there waiting at the counter for him to temporarily cease his social interactions and perform the meaningless task of doing his job. When I finally get the privilege of him taking my money and turning on the gas pump, those ninety seconds were divided with his continued focus and chatting among his socially personal distractions.
Luckily for me, this location isn't within my normal routes and there's a perfectly good Valero on H street, also not in my normal routes. But I'll willingly endure H Street's many stoplights and unfounded traffic if I need to. That Valero seems to employ people who know where customer service priorities should be, and who will actually spend that ninety seconds to take my money and turn on the gas pump without making me feel like an imposition. read more
