HORRIBLE CUSTOMER SERVICE AND HORRIBLE ENCOUNTER WITH STORE MANAGER, HEIDI!!!
I tried to talk to the store manager, Heidi, recently about a problem I had with a store employee, Jenn, regarding the price of a fountain soda. ALL of the store employees except Jenn, had charged me $.99 for a Large soda since they've been on sale. The blonde employee (name?) had told me recently when I reached for a medium cup "all sizes are $.99 if you want a large one." I then got a large. On my next visit, the employee who never smiles, is always lacking any personality and acts like she hates being there, whose name is Jenn, charged me the full price for a large. I explained I was surprised and that everybody charges $.99. She said that was only for small and medium. She refused to honor the $.99. I said I was going to talk to the manager when I come back because I felt this wasn't fair. Of note, I used to go there every day. I would guess I've spent over $1,500 in the past year there for gas and food. Not anymore. I will never go there again!
The next day I asked to speak to the manager. A large woman named, Heidi, came up to me. I smiled at her (which she looked angry) and started to explain why I was asking to see her. Heidi abruptly and rudely interrupted me and countered that the blonde employee was mistaken and that only small and large sodas were $.99. I told her I understand and I tried to tell her I was more angry about the way Jenn had treated me and before I could continue, Heidi interrupted me again and told me that she saw me on video and that I was rude to her employee and treated Jenn terrible. She said I wasn't welcome there if I was going to treat her employees that way! I was SHOCKED!!! This was not true at all. I asked Heidi to see the video because I knew it was a lie and there was no way she saw a video of me being rude to her employee Jenn because I am just not that way. I am older and retired and I've been in retail management over 20 years and I have NEVER been treated so horribly. All the employees there had been obviously gossiping about me and the original experience because they were behind the counter laughing at me and I told Heidi I was going to contact the store corporation and report her. She then smiled at me (mockingly) and told me I was welcome to do that and she didn't care if I ever came back or not!
WOW!!! I did write a letter today to the corporation and I told them of my horrible experience. I feel I was treated this way because I'm older in my 50's and that I will never give them my business and that they've lost over $1,500 a year in just my business alone. I also stated I was going to write this review on Yelp. Heidi didn't care!
People, this store used to be very friendly and welcoming. The previous manager apparently left because this woman, Heidi, as a manager is new to this store. I've never seen her before. I live right behind this store and I will now drive an extra six blocks to go to the Shell gas station down the street instead. I would discourage anybody from going to this convenience store location. It is dirty, the worst customer service I've ever encountered and a horrible, mocking, rude manager, named Heidi.
This is the first time I've given a negative convenience store review. It was so horrible and I was treated so rudely that I had no choice but to put my story on here. read more